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“Ruined My New Years!”

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Ritz Inn Niagara & Wedding Chapel
Ranked #63 of 128 Hotels in Niagara Falls
Reviewed January 1, 2007

I made a reservation with this seedy motel back in November for a night on New Years Eve. My rate was something like $181 after tax (walk-ins on New Years were being charged $250 BEFORE tax!). The problems started immediatly.

The lobby stunk like moth balls and when I checked into my room I was sent to a room that had a Neon "OPEN" sign in the window right next to the bed. The room smelt like urine and pine sol. The matress looked like it had fallen off of a truck and had been run over on the highway. The walls were cinderblock with various concrete patch jobs over the years. The floor was some retro 70's tile. The air conditioner was sealed up inside of the room with a GARBAGE BAG. There was also a bonus gift of a potatoe bug climbing around the ceiling. No glasses, no bucket for ice, no extra hand towels, NO FRILLS! Did I mention they wanted $180 for the room?

So with my wife in tears we went to our friends hotel room which was in the same motel. It was like night and day. There room looked renovated with new laminate floors and the matress was a respectable shape and condition (unlike ours). So we figured "ok we'll just switch rooms and find a nice one". The hotel staff told me that they would charge me $30 more for another room and when we asked to look at it we were greeted with a waterbed from 1982 in a suken frame, some yellow and brown carpet and a cheap painting of a topless woman on the wall. My original thoughts were "Hey, what pornos were shot here?"

At the end of it all they refunded my reservation but kept $20 of my money for nothing and then they rented the room out to a next couple for $250 while we were still there.

So two things can be learned here:
-Never stay at the Ritz Inn (Unless you're shooting a porno)
-Always check the room out before you sign the credit card slip

We were able to win a little money in the casino after and got back to Toronto in time to catch the New Years countdown and to sleep at the best hotel in town, our house.

  • Stayed: December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
9  Thank SonnyPhono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferhe, Manager at Ritz Inn Niagara & Wedding Chapel, responded to this reviewResponded February 18, 2008

Sorry... with your decision...
As soon as you decide to cancel your reservation we know you will ruin your new year party as you may not be able to get such room and service (in our area) at the rate you first agreed to pay us.
(You may feel that you can get other hotel at better service with the same money you agreed)....at least we honoured to approve your request to cancel reservation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (88)
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75 - 81 of 88 reviews

Reviewed September 30, 2016
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  • Stayed: August 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank elorac93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2016 via mobile
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Stayed: September 2016, traveled as a couple
Thank Claude C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2016 via mobile
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Stayed: July 2016, traveled as a couple
Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2016
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Room Tip: je vous conseille d'aller à cette hotel
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  • Stayed: July 2016, traveled as a couple
    • Sleep Quality
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Thank 922rahmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2016 via mobile
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Stayed: July 2016, traveled as a couple
Thank Dingo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2016 via mobile
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Stayed: July 2016, traveled with family
Thank calumaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ritz Inn Niagara & Wedding Chapel

Address: 5630 Dunn St, Niagara Falls, Ontario L2G 2N7, Canada (Formerly Aurora Value Inn)
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Niagara Falls
Price Range: $36 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Ritz Inn Niagara & Wedding Chapel 1.5*
Number of rooms: 30
Official Description (provided by the hotel):
Free Wireless Internet in 30 beautifully equipped, cozy guest rooms, Jacuzzi-Fireplace and Kitchenette suites. Only a 5-minute walk to the Falls and Casino with very reasonable rates and complete amenities. ... more   less 
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Also Known As:
Ritz Inn Niagara And Wedding Chapel
Ritz Inn Niagara & Wedding Chapel Hotel Niagara Falls
Ritz Hotel Niagara Falls
Ritz Niagara Falls
Niagara Falls Ritz

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