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“MESSED UP MY BOOKING!”

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Super 8 Niagara Falls North
Ranked #57 of 129 Hotels in Niagara Falls
Toronto
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“MESSED UP MY BOOKING!”
1 of 5 bubbles Reviewed June 13, 2013

I recently tried to confirm my hotel booking, and was advised that my room was not reserved. I called in 3 weeks in advance to book the dates, with my BUYTOPIA voucher, and Hotel specifically mentioned they only have certain dates available. I have booked the days they have advised me, and called in a day before my arrival. ( to confirm) I found out that you messed up with the confirmation, and my room was NEVER reserved. It’s good that I called in to confirm, but it’s bad that they don’t give out any confirmation code, and expect customer to keep some sort of number. I asked the hotel on my initial booking if there is anything else, and he advised me to simply bring in my voucher on the day of.
It is disappointing that the hotel doesn'’t initiate anything else, except to say SORRY, nothing they can do. Their customer service was simply very unpleasant. As the Agent keep saying “ Whenever I call Rogers, they give confirmation number…” IS it my fault that you don’t provide confirmation number for the reservation. I specifically gave out my name, and the date I wanted.
I will never book my stay with them, I emailed them already, and still no response. They treat Voucher customers very rudely, and I just wasted close to $100 for my deal.
Such an awful hotel. Very poor customer service!

Stayed June 2013, traveled as a couple
Helpful?
2 Thank yu234723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8NiagaraFalls, Manager at Super 8 Niagara Falls North, responded to this review, June 20, 2013
I do understand your concern, and please accept apologies for all this bad experience you had with our reservation department. Please give us one more chance to serve better. Ben Somal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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642 reviews from our community

Traveler rating
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    115
See reviews for
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18
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
pa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 11, 2013

Rooms are clean. Bathrooms are good .
Not big but not too small. Breakfast was just basic but good enough to start your day. Little away from Clifton hill area. quiet safe place. Good clean budget place.
Akshay at the register is very helpful and nice.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Shelley646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8NiagaraFalls, Manager at Super 8 Niagara Falls North, responded to this review, June 13, 2013
Thanks for staying at SUPER8, North of the falls. It is my pleasure that you had good time with us. We will keep it up. Thanks Ben Somal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 9, 2013

I stayed at this motel in May, although the room was cleaned each day, we had to clean out the drawers before putting away our clothes, as they were stained and dusty. Breakfast is from 6am till 9am, so an early start. (bread, cereal and cake). Although the bus stop is a few minutes walk away, the tourist bus stopped running at 4.40pm, which meant a 45 min walk back from the Falls. There is a restaurant (looks like it could do with a good clean !!) next to the motel which is the only one in the area.I would stay at this motel again but only if I had a car as it is in a quiet (but nice) location.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank smiley56Hampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8NiagaraFalls, Manager at Super 8 Niagara Falls North, responded to this review, June 10, 2013
Thanks for staying at Super8, North of the falls. I do appreciate that you did like the location, and as far as the distance to falls is concerned , we are working on that. We might get our own shuttle. Thanks Ben Somal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson Heights
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 24, 2013

Great room, great facilities, a few mins drive from the Falls and other places like North of the Falls, you can walk to the Whirlpool on River Road which was beautiful when we were visiting. Fantastic! if you don't want to deal with the madhouse of Clifton Hill, this is the place for you.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8NiagaraFalls, Manager at Super 8 Niagara Falls North, responded to this review, May 26, 2013
Thanks for staying at Super 8, North of the falls. Really appreciate your comments about your recent stay.
Thanks
Ben Somal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed May 23, 2013

Room was quite shabby but I could overlook the crumbling walls and stained ceiling. My real complaint was that mgmt would not deal with noisy guests that shouted and partied until 4:30 am. I called the front and he said "I'll try" he did no such thing. I called at 2:30 am and at 4:30 it was still going on. I did not sleep at all and was angered at the lack of concern for ther guests by mgmt.
Will never, ever stay at super 8 again as a result.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
2 Thank Ertel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8NiagaraFalls, Manager at Super 8 Niagara Falls North, responded to this review, May 26, 2013
Thanks for staying at Super8, North of the falls. I do apologize for the bad experience you had during your stay, and for sure I will address those issues. Please give us one more chance to serve you better.
Ben Somal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Niagara Falls North

Property: Super 8 Niagara Falls North
Address: 4009 River Rd, Niagara Falls, Ontario L2E 3E4, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #57 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Super 8 Niagara Falls North 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Super 8 North Of The Falls Hotel Niagara Falls
Super 8 Niagara Falls

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