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DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Ranked #9 of 128 Hotels in Niagara Falls
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 3, 2013

For a short stop over we booked the Doubletree. First you will get a delicious chocolate chip cookie as a welcome gift from the very nice staff.
The room was big and very clean. If you look out of the window you can see the Niagara Falls, not very close to you but at least you can see them.
The hotel is not located in the center of the town but it takes only a few minutes walk to be there. Parking is chargeable.

  • Stayed: October 2012, traveled as a couple
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2  Thank BVBBaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,173 - 2,179 of 3,280 reviews

Reviewed March 1, 2013

The entire facility is GREAT, the moment that you walk in you feel right at home. The team members, atmosphere, everything about Doubletree is setup the right way to help you and your loved ones to have a enjoyable visit. Like a country getaway cottage at a ski resort.

  • Stayed: March 2013, traveled on business
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2  Thank PJBR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

When we arrived we were told our room was not ready even though it was after check in time. After waiting 20 mins we were shown our room which was nice but less than what we had expected. It was clean and basic. Shops inside were of course overpriced. Pool was nice.
Overall was a nice basic hotel but not really worth the price they ask

  • Stayed: February 2013, traveled as a couple
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3  Thank rands23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

What a wonderful hotel, perfect for us, clean, spacious beautiful room, great view quiet wonderfully located such a great spot. Would absolutely stay here again, excellent value and extremely clean, you will not be disappointed, awesome hotel!!

  • Stayed: February 2013
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2  Thank Gr8te_karma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTFallsview, Manager at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded February 27, 2013

Thank you for your favourable review. It is great to see that our efforts to provide our guests with a wonderful guest experience have been achieved. We appreciate all feedback and it is always nice to see a guest has enjoyed their time with us and in Niagara. We do hope to see you again in the future. If you do return to the area please be sure to advise that you are a repeat guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013 via mobile

I stayed one night in February. It snowed a lot and a little cloudy and misty. I could see the falls from the windows but it seemed too far away to see it clearly.
The room was very clean. but there seemed no privacy because I could hear others laughing in the next room. The wall was too thin.

  • Stayed: February 2013
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4  Thank HyesungKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

We booked a room with Double Tree Niagara Falls, Ontario because we were heading to see family with a toddler and wanted a comfortable, quality room. We had been inside the Double Tree a few years back for an event and knew that it was a nice hotel from what we could see. Initially, the room rate seemed attractive. There was no mention what so ever of parking being extra. It was our fault for not specifically asking, I guess, but it would be kind and wise of them to say so when booking, along with their lack of breakfast, newspapers, coffee or courtesy.

We were frustrated to find that after five hours of driving we were greeted by a nonchalant, rather flippant attendant. He made no eye-contact, didn't even crack a smile or say hello. He even straight-up ignored our three year old's happy "Hello Mr!" Not that we expect a parade when we arrive, but we do expect some sort of a warm welcome when we're staying somewhere. He tossed three bagged cookies across the counter despite my husbands outreached hand. Needless to say it was awkward and uncomfortable to check-in to this hotel. Maybe we're not the clientele this hotel is interested in retaining? What ever it is, I'm not sure, but between the $12 parking, the poor customer service, the complete lack of any sort of refreshment or anything for breakfast (No complimentary breakfast here, not even a cup of coffee), $5.75 for two small coffees in their lobby, I doubt we'll ever return.

The room itself was comfortable and clean. We were disappointed to find that both our bath tissue and our facial tissue needed to be reloaded. The room service had gone out of their way to put an extra roll of bathroom tissue in behind the the almost empty one but instead of changing it, they made a pretty fold at the end of the roll with merely five squares left on it. The facial tissue had two tissues left. With all things said, this hotel reeks of bad case of stingy management.

It's a shame, because it really is a beautiful, clean and comfortable hotel. They could stand to appreciate their customers a bit more though, and maybe consider placing some fresh fruit and coffee/newspapers in their lobby for an attractive option for those of us who haven't the $50 to spend on breakfast after $150 hotel stay.

Room Tip: Take into consideration that there's no breakfast and $12 parking.
  • Stayed: February 2013, traveled with family
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5  Thank Memie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTFallsview, Manager at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded February 27, 2013

Thank you for taking the time to share feedback on your recent stay with us. We appreciate your input and apologize for the lackluster service you received during your stay.It is certainly not our intent to give such a poor impression of our hotel and we are so sorry that you were made to feel this way upon your arrival. We strive to make every guest feel valued and welcome and we will use your experience as part of our ongoing training to provide the best service possible to each of our guests. We will keep your suggestions for common area and amenity improvements in mind as we constantly look for ways to improve our guests' satisfaction. Just a note that the coffee pub in the lobby features starbucks coffee and the prices are reflective of the brand. All rooms do feature complimentary coffee and we do have a beautiful buffet breakfast available for $16.95 per adult and $8.95 for children 5-12 yrs. Typically four star hotels do not include breakfast unless a bed and breakfast package is purchased. We hope you will consider staying with us again the next time you are in town so we might show you the quality hospitality you expect and deserve.

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Reviewed February 25, 2013

We came for our annual 2 night stay in the Falls and chose the DoubleTree because we have never stayed there before. We were very pleased from start to finish. Service was excellent and the hotel itself was comfy and clean! We enjoyed our nice view of the city from the 11th floor. Pool and spa were very relaxing! We loved the location as well. We will be back next February! Thank you! P. Coleman Syracuse,N.Y

  • Stayed: February 2013, traveled with family
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1  Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls

Address: 6039 Fallsview Blvd, Niagara Falls, Ontario L2G 3V6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#3 Family Hotel in Niagara Falls
#4 Luxury Hotel in Niagara Falls
#5 Spa Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Price Range: $100 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls 4*
Number of rooms: 224
Official Description (provided by the hotel):
A relaxing, secure environment removed from-but still close to-the high energy pace of exciting attractions, the American and Canadian Falls (two short blocks) and the Fallsview Casino and Entertainment Complex (400 yards). Convenient on-site parking. Referencing the natural elegance of the Frank Lloyd Wright era and the rustic timeless architecture of a Grand National Park Lodge. Four diamond AAA/CAA award winner. ... more   less 
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Also Known As:
Doubletree Fallsview Resort And Spa By Hilton - Niagara Falls
Doubletree Fallsview Resort & Spa By Hilton - Niagara Falls Hotel Niagara Falls
Doubletree Fallsview Hotel By

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