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“Great location!”

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Chalet Inn & Suites Near the Falls
Ranked #44 of 128 Hotels in Niagara Falls
Reviewed April 22, 2014

We booked this hotel online and had no problems at check in. We reserved an extra large family suite with 4 double beds. Upon arrival, we discovered we were placed in the "non smoking" building, which would have been great however they have signs indicating the outdoor balconies are non smoking as well. I am a non smoker and we travelled with children, not expecting to smoke inside the room. However, my husband is a smoker and it would have been nice to of had a balcony for this purpose as instead he had to go downstairs to the main door to have a cigarette each time. And people stand at the main door outside smoking so when you enter and exit the building you have to walk through all these people and their cloud of smoke.. seems kind of silly not to allow smoking on the individual balconies.

The room iteself was exactly as expected, 4 beds in 2 seperate rooms. It was very large, the size was fantastic for our family actually. There was a full bathroom as well as another bath with a tolit, stand up shower and vanity. There was a nice table and chairs with mini fridge and microwave as well which was great! One of the TV remote's did not work at all, and the TV only had very very basic channels (no cartoons for the kids). There was a very nice large balcony, again note that you cannot smoke on them, or else you will be charged an extra $350.

Indoor pool was great kids loved it and we had exclusive use each time with no other guests either time. Location is close to everything we parked and did not make use of our vehicle again until we left two days later. We walked everywhere, attractions and restaurants.

Stayed: April 2014, traveled with family
1  Thank natasha886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Chalet Inn & Suites Near the Falls, responded to this reviewResponded May 19, 2014

Thank you very much for taking the time to write your review, we really appreciate it. We are very happy that you enjoyed your stay with us, despite not being able to smoke on the balcony of the room. We hope to see you again.

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168 - 174 of 397 reviews

Reviewed April 15, 2014 via mobile

I arranged for a large block of rooms for a group stay this past weekend. The manager was very helpful in organizing the bookings for our group and gave us a very reasonable rate for the weekend.

The location is good - just steps from Clifton Hill and a lot of the action. Lots of free parking on site. The rooms were basic but very clean and had everything we needed. If there was an issue (needed more towels, clogged toilet etc) they were fixed in minutes! Excellent service. Indoor pool was great for the kids. There are also coffee/juice and muffins provided daily from 8-10 am.

Overall, excellent value and a cozy spot for your stay at the Falls.

  • Stayed: April 2014
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1  Thank puddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Chalet Inn & Suites Near the Falls, responded to this reviewResponded May 19, 2014

Thank you very much for taking the time to write your review, we really appreciate it. We are very happy that you enjoyed your stay with us. We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

The trouble with the reviews I read are that there are several different rooms to chose from built at different times. The less expensive rooms are in an older building and therefore may have noisy a/c etc. We had booked a cheap room but noticed when we drove in the pool was connected to a newer building so we up graded as we wanted to swim and not have to go across the parking lot as it was March and a bit cold! The staff was always friendly and helpful. The room was a regular motel room with and old style TV and basic channels. Heater looked new and was very quiet. We had a fridge with freezer an a microwave. The bathroom was nice but basic with great water pressure and lots of hot water. Towels, there were no hand towels or maybe bath towels as the towels were small and anything but fluffy. They did leave 4 of these little towels. The pool was nice, clean and well maintained but about 2 degrees from being warm. The pool room was nice and cozy. The trick was getting from the pool to our room as the halls were freezing. But in the hotels defense it was march and the place was pretty empty. All in allI think it was a good value.

  • Stayed: March 2014, traveled with family
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Thank Thumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, General Manager at Chalet Inn & Suites Near the Falls, responded to this reviewResponded March 18, 2014

Thank you very much.

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Reviewed February 3, 2014

I choose this hotel whether it's for a little get away with friends or if I'm celebrating my anniversary with my husband, or just a mini family vacation. I am always very happy with the service and rates! I would definitely recommend this hotel for anyone and for any occasion I have nothing bad to say at all :) I've stayed maybe about 7 or 8 times in the past few years and am always very happy.

  • Stayed: February 2014, traveled with friends
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2  Thank Dominique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Chalet Inn & Suites Near the Falls, responded to this reviewResponded March 18, 2014

Thank you very much and hope to see you soon.

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Reviewed October 28, 2013

+ Room clean. Bed comfortable. Fridge. Parking space. location walking distance from main st. and restaurants, heated pool (in October)
- Front desk not so friendly, no coffee machine in rooms. Tiny TV, few small towels, stinky carpet at building entrance, no shower/dressing room for pool.

  • Stayed: October 2013, traveled with friends
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Thank FrMcI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Chalet Inn & Suites Near the Falls, responded to this reviewResponded March 18, 2014

Thank you for your review and hope next time we can make your stay more memorable.

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Reviewed October 19, 2013

We stayed for one night. The hotel was clean and smoke free which was nice. The TV had 26 channels to choose from. Not enough towels and they were hard like sandpaper.The bed was old and hard, I could feel the springs.The air conditioner was very loud and rattled when it kicked in.

  • Stayed: October 2013, traveled with friends
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1  Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

I came to this hotel last year august. a few weeks before the long weekend and it was amazing. I loved it the hotel staff are more then friendly and very helpful. My son whom was only 6 at the time also loved the hotel, and the staff and as well the pool. When this August rolled around he wanted us to take our annual trip to the falls and of course stay at the same hotel that we did last year. And that we did. The hotel did upgrade so of there features which is always a bonus but over all the hotel was very comfortable. The walking distance from the falls and to other main attractions was also convenient. This hotel was great for the price and the staff. I will always come back to this hotel. My son and myself absolutely loved every minute.

  • Stayed: August 2013, traveled with family
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Thank Kay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Chalet Inn & Suites Near the Falls, responded to this reviewResponded October 21, 2013

We are very happy to hear that you and your sun continue to enjoy your stays with us. Thank you for taking the time to write your review. We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chalet Inn & Suites Near the Falls

Address: 5577 Ellen Ave, Niagara Falls, Ontario L2G 3P5, Canada (Formerly Americas Best Value Inn - Chalet Inn and Suites)
Location: Canada > Ontario > Niagara Falls
Amenities:
Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Niagara Falls
Price Range: $58 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Chalet Inn & Suites Near the Falls 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Walking distance to the Niagara Falls, Casino Niagara, Clifton Hill, Fallsview Casino, and many restaurants and other attractions. The staff pride themselves on making your stay an enjoyable one. ... more   less 
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Also Known As:
Americas Best Value Inn - Chalet Hotel Niagara Falls
Chalet Hotel Niagara Falls
Chalet Motel Niagara Falls

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