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“Meh... 2.5 stars”

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Americas Best Value Inn - Chalet Inn and Suites
Ranked #44 of 129 Hotels in Niagara Falls
Toronto, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Meh... 2.5 stars”
3 of 5 bubbles Reviewed August 28, 2013

Stayed at this motel, 2 nights, for a tournament and it was ok. They didn't have great breakfast options, since they don't have the facilities to do so, so walk for a bit and grab some Tim's. Beds were ok, but I found tons of fruit loops in my bed (?) Good that this place has a pool so you could cool off. The location is absolutely boss, a 2 minute walk to clifton hill. As we first entered the room there were some bugs and kind of a murky stench. So overall, this place is good for a 1 nighter or a weekend, but nothing longer.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BIZ-DIAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
    130
    129
    52
    28
    39
See reviews for
160
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Fort Erie, Ontario, Canada
2 reviews
5 of 5 bubbles Reviewed August 25, 2013

My family and I had my cousin's birthday at this hotel. The family room in which we stayed was big and nicely laid out. We enjoyed swimming in the indoor and outdoor pool. The service staff was friendly, caring and kind. This hotel was minutes away from all attractions.

Room Tip: The indoor family rooms have the luxury of seeing fireworks from the window on Friday and Sunday nig...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cissaundra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review, September 4, 2013
Thank you for taking the time to write a review, it is very appreciated. We are very happy that you and your friends enjoyed your stay with us, and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
5 of 5 bubbles Reviewed August 25, 2013

The room was very clean when we arrived, and the staff was very accommodating when it came to bringing more pillows and towels, I liked the comfortable beds the locations to the attractions the indoor pool was very clean but we are also given the option for an out side pool also , which is very well kept up . you can tell there is allot of hard work that the owner has put into his motel . the owner was very helpful to us in locating a place for us to have a good meal. the flowers are outstanding ,very clean and organized .... I really think the maids could have better clothing or uniforms but I think it is a great spot for anyone to go and we will always return there .....

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ed f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review, September 4, 2013
We are very pleased that you enjoyed your stay with us, and hope to see you again. Thank you for writing a review, we really appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed August 25, 2013

very pleasant place to stay, close to all amenities, staff very friendly and helpful to guests, owner is very pleasant . Would highly recommend this hotel to friends and relatives. Swimming pools (1 outside and one inside) were very clean too. . Beds were clean and firm. . Also the air conditioner worked efficiently as did the refrigerator.fine.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tammy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review, September 4, 2013
Thank you for taking the time to write a review. We really appreciate it. We are happy you enjoyed your stay, and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithville, Canada
Level Contributor
5 reviews
1 of 5 bubbles Reviewed August 25, 2013

We just had the most unpleasant experience I have ever had in a hotel in my life. I can only describe it as unprofessional , prejudice and ridiculous. We had rented the room for one night, but decided we would like to stay two after returning from dinner. The clerk said it was available but when he gave us the rate it was much, much higher. We asked him to check it. His father, the owner, then appeared and told us the room was not available 'for us'. We had looked online and it was in fact available. Now this is prior to us spending any time there at all other than changing our clothes and leaving again. Not only is he rude, but apparently he doesn't understand how his business works either because you can book online. Our room faced the office. As the night proceeded we found him standing outside of the office staring up our room several times. He called saying we were noisy, when in fact the only noise was from another floor. He tried to kick us out with of course, no refund, claiming we had too many people sleeping in our room when we had booked it for the exact number staying in the room. He called the police saying we were noisy and unruly when all we were doing was sitting on our balcony talking. We invited the officers into the room to check us out and when they saw there was nothing unruly at all, they told the owner he had no business calling them. It is unfortunate that the people running this hotel are so unpleasant as the location is very good for walking around the Falls. Fortunately there are plenty of hotels with good locations so my advice to anyone staying in the Falls is stay away from this hotel.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjw1155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review, September 11, 2013
I am sorry you were so disappointed by your stay, but unfortunately when we receive more than three complaints regarding noise for a particular room we have to take it seriously, and we knew exactly what room it was from these complaints. We also take it seriously when a room makes a reservation for only four people, and one car, and then sneaks in at least four more people and two more cars. This is more than enough for us to ask a guest not to return, but then we also found damages to the room, including a phone completely destroyed. We did not appreciate a new reservation being made in a different name, just so that you could stay again. We were more than a little amazed that so much trouble was went to book the room for a second night after you found the first night so distasteful.
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Niagara Falls, Canada
1 review
5 of 5 bubbles Reviewed August 22, 2013

My husband and i went for a vacation in niagara falls for the first time and I just want to say how amazing the staff was, everyone was friendly and polite.
The room was very clean when we arrived, and the staff was very accommodating when it came to bringing more pillows and towels, I give this hotel a 5 star, it felt like staying with family. It was close to the casino and all amenities including the busses, Clifton hill is steps away, remarkable. I would most definitely visit Niagara Falls again, and America's best, it was a great over all experience and want to thank everyone that made it memorable.

Room Tip: The rooms on the third floor are perfect view for the fireworks at 10pm every Friday and Saturday
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review, September 4, 2013
Thank you very much for your review, it is greatly appreciated. We are very you enjoyed your stay and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
4 of 5 bubbles Reviewed August 21, 2013

Not a 5 stars but overall very satisfying experience.
The site is very clean. Swimming pools (1 outside and one inside) were very clean too.
Staff always ready to help. Beds were clean and firm. Small fridge worked fine.
However, bathroom could have been a little bit cleaner. TV remote control didn't work but we weren't there to watch TV anyway.
If a 5 stars is not a must for you, this is the prefect place.
Not expensive, perfect location right next to Clifton Hill street.

Room Tip: A part of it is a motel and the other part is hotel. If you have a preference, make sure to specify...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renlat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review, September 4, 2013
We appreciate the time you took to write a review, and are glad you enjoyed your stay. Anytime something doesn't work or is not as you expected, please call and let the front desk know, and we will get it fixed as soon as possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn - Chalet Inn and Suites

Property: Americas Best Value Inn - Chalet Inn and Suites
Address: 5577 Ellen Ave, Niagara Falls, Ontario L2G 3P5, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn - Chalet Inn and Suites 2*
Number of rooms: 73
Official Description (provided by the hotel):
Walking distance to the Niagara Falls, Casino Niagara, Clifton Hill, Fallsview Casino, and many restaurants and other attractions. The staff pride themselves on making your stay an enjoyable one. ... more   less 
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Also Known As:
Americas Best Value Inn - Chalet Hotel Niagara Falls
Chalet Hotel Niagara Falls
Chalet Motel Niagara Falls

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