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“Good Hotel but Little Things Would Have Made It Great”

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Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Ranked #18 of 128 Hotels in Niagara Falls
maryland
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Hotel but Little Things Would Have Made It Great”
Reviewed August 11, 2007

This was our second trip to Niagara Falls... had a great time last year we went back again this year. My wife and family wanted to be closer to the Falls with a hotel with a great view of the Falls.

My wife checked with several hotels in the Fallsview area and felt the Embassy was the best for our budget. The hotel website shows an edited picture of the Falls when illustrating the hotel rooms so I was a little skeptical.

We arrived on a Sunday right at check-in time... bad idea. Valets were trying to hustle people and cars as quickly as possible. Oh yeah - there were no bellman or carts available to take our belongs to our room.

The check-in process was somewhat quick but it was crowded. Try not to check-in when check-in opens. The elevators are segregated so make sure you get on an elevator that will go to your floor.

We were assigned suite 3306, a two double bed fallsview room with a living room. Upon entering the room, the room was musky and the carpet needed to be shampooed. The rooms were big and spacey but the view of the Falls… WOW!! (see attached photos)

The view was worth the price of the room $400 (CDN) per night. We had booked the room several months ahead so we felt we got a great rate.

We had a great time but you probably want to know the pitfalls of the hotel we discovered:

The hotel vending machines and arcade machines are based on tokens. One token costs you $2.75 (US) to use… so a soda from the machine is a little pricey. We found the local Walmart and purchased several six-packs of bottled water for our stay. I told our kids not to touch the tokens and I made sure the key to the mini-bar was out-of-sight so little fingers did not grab a pack of $4.55 M&Ms. (See attached photo for pricelist of the mini-bar contents).

My kids wanted to spend their money on the arcade machine but tried to explain that they are spending one US dollar for each play. We had to limit them to $5 each.

The refrigerator in the room was very small and maybe one degree cooler than the room temperature. Our drinks were not cold for us so we filled the mini-bar sink with ice and cooled our drinks that way. We also had a problem with the ice machine on our floor. Each floor has one ice machine and one soda machine across room XX17. If your room ends with 17, you are near the ice machine and it could be noisy with people getting their ice. Our problem was that our ice machine was under “preventative maintenance” for three days. (see photo) We had to go down one floor to get our ice.

The bathroom was good. My wife liked the big whirlpool tub but could not use the viewing window of the Falls while in the tub because of the kids.

The rooms were big and nice. The bedding was fresh. Only one chair to sit in the view the Falls but you can sit on the bed.

Have I told you about the view? Let me show you with the photos we took from our room. The photos were taken the last night of our trip, around twilight. If you open the small one window with a screen, you clearly hear the Falls. The best part of the hotel is the view of the Falls.

The hotel breakfast does start at 9:30… if you can wait it is worth the wait… especially since you already pay for it in the hotel reservation. Serve staff is nice and attentive. The only frustration is the long line in the prep area. The center island has scrambled eggs, bacon, sausage, and French toast sticks. Special order items (omelets and fried eggs) are in three prep line and they can be long when you have several families ahead of you. But the food was good and tasty.

We did not visit the TGIFridays in the hotel. My wife’s research found that appetizers are around US $22.00. I don’t want to know how much the entrees are.

Car parking was fair. Valets were helpful but this issue is something we need to think about if we ever go back. It does take twenty minutes for the valets to get your car. They park some of the cars offsite. I asked a young (and maybe new) valet how do I get them to park my car in the garage… he tried, in a positive way, to tell me that the high price rooms get their cars parked in the secured hotel garage… everybody else is parked off-site.

The hotel staff was helpful and nice. I questioned our hotel bill (viewed from the in-room TV) the second night of our stay. They must get a lot of questions about the taxes because they had preprinted cards explaining how the hotel taxes are charged to your bill.

The hotel is above-average but you pay for the service and view. Our total bill for a five night stay, after converting to US dollar was approximately $2,000. We would recommend the hotel just based on the view alone.

Contact us if you have questions. [-]

  • Liked — The VIEW!!!!!!!
  • Disliked — Small things in the room
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank seamestreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Bear, DE
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 10, 2007

We stayed for one night on 8/11/07. Upon entering our room on the 11th floor we were overcome with a strong smell of smoke. We booked a non-smoking room and were assured our room was non-smoking. We used a lot of room freshener to cover the smell. The view from the room was nice, $365 nice? I don't think so. Nothing is really free here at this hotel. They give you a list of who you need to tip when you check in, the front desk clerk, doorman, vallet, breakfast staff, etc. The list was endless. Wireless internet has a 12.95 fee per night. Even the 2 star hotels give that to you for free. Parking was 20/night. The hotel was nice, a little bit of a walk from the hotel to the falls. We ended up paying to use the Incline railway located right behind the hotel. When we checked out in addition to the 14% tax, there was a goods and services fee, a Tour Promo destination fee. When I asked what these were they could not really give me an answer other than that they were a tax, that I was quoted upon check in. No information was given to me upon check in other then the room key. I was not successful in getting these removed. We also stayed one night in the Days Inn Suites and Hotel. THe room was clean, had the same furniture, did not smell, was close to the falls, free parking, free internet the only difference was the view. I recommend you stay at a different hotel. I will not go back.

  • Liked — The view of the falls from the room.
  • Disliked — All the extra hidden fees.
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank mosween
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middle River, MD
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2007

Fantastic Room! Amazing View!
I loved this hotel. It was very clean and the rooms are well appointed.

The view from our room was stunning, and since it was January when we visited, we spent most of the time staring at it from in front of our fireplace.

  • Liked — The view
  • Disliked — The lobby was tacky!
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank philsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 3 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 5, 2007

I just came back from Niagara Falls Aug 2-4 with my 3 children (1yo, 3yo, 4yo) and our nanny. We travel about every 2-3 months. This was a short holiday alone with Mom. Sometimes difficult to find "stuff" that would be interesting for 3 children under 4 years of age. We had a room facing the Falls on the 42nd floor ($450 CAD/nite - Jr Presid Suite). Although this was the top floor, going up/down on the elevator was never a problem.

Must say, Embassy Suites is a great place to stay with children. They were unbelievable helpful and accomodating. The kids had a great time in the 3 ft deep swimming pool and the evening Fireworks (Wed and Fri nite) were a big hit for them. Lots of other kids in the hotel to play with. The floor to ceiling windows offered them absolute unobstructed view of the Falls. The hotel is conveniently located next to the walking bridge across the street to the incline railway that takes you down to the Falls. The shuttle system was okay, not great. One huge critism is that the free breakfast starts at 930am. Problem is, the kids get up at 6am so we never went to their breakfast. We had breakfast at a local joint called Pancake Plus - generous portions, good food, good prices, kid-friendly. One nite we ate at the Keg which was suprisingly affordable. There was so much food, 2 people could share a single dish.

Check at the Concierge desk for discounts to attractions - there was a $4 off coupon for Marineland, $2 off coupon for IMAX, etc. All attractions were easy to get to and navigatable. We went to Marineland, Butterfly Conservatory, Maid of the Mist, and Skylon Tower. Free parking at the Butterfly Conserv and Marineland. Free in/out privileges at the Embassy Suites, although Valet parking is $20/day. Call ahead for you car since it can get very busy at check-in/check-out times.

Highly recommended. Will definitely come again.

  • Liked — The view.
  • Disliked — The unreasonable free breakfast time.
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank HoangCheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Worth, TX
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 5, 2007

First time to Niagra Falls. Everyone told us to stay on the Canadian side. It was BEAUTIFUL. We had a falls view room. A wonderful jetted bathtub that also had a privacy opening that allows you to view the falls. Very romantic. I would highly recommend this hotel to anyone who wants a beautiful room with a spectacular view. I didn't want to leave. I could not have asked for more.

  • Liked — The View.
  • Disliked — All was perfect.
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeMeG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southeast
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed August 3, 2007

Due to flight delays, we arrived after midnight to check in for our 3 night stay. Upon checking in, we were informed that Hilton Honors had the incorrect dates for our reservations, (one month later), however the young man at the front desk could not have been more helpful. We originally were scheduled for a double queen bed room with a city view and were immediately upgraded to a corner presidential suite with a full falls view of both the American and the Canadian Horshoe falls. Furthermore, being Diamond Hilton Honors members, we were not charged for parking that was $20.00 per night. The suite had two rooms and a jacuzzi with a wall of glass overlooking the falls. We were located on the tenth floor and possibly could have had a slightly better view form the eleventh floor. However, there were no major complaints with the room except the couch was badly stained and the refrigerator would have been hard pressed to hold a 12 pack of drinks: the smallest refrigerator I have encountered in any room I have ever stayed in. The breakfast was great with a chef cooking you an omellet to your specifications, if that was one's preference. There was a variety of foods for breakfast. A note on the breakfast seating, get there early if you want the best view of the falls, as the limited seats seem to fill up quickly. The Embassy Suites now has a shuttle that will make strategic stops downtown and we used this shuttle for our whole stay, especially when the only gas station we saw in Niagara Falls, Ontario was $9.99/gallon for regular gas. Also be aware of the 14% tax on everything. It appeared that we payed as high as 18 % at some places, but arguing proved fruitless time and time again. ALWAYS ask questions first and not after you have ordered, or your frustatration will be a waste of time. The Manager's reception was limited to 2 adult beverages, but unlimited juices and pop (colas). They also had chips, nuts, pickles, pretzels and carrots for you pleasure. Be prepared for much higher prices that in the US: for any smokers, we saw someone pay over eleven dollars for a pack of cigarettes while checking out. We did take a tour and the Maid of the Mist was an awesome experience. For souvernirs, the cheaoer prices were found several blocks away from the falls near Victoria avenue. This is a nice place to stay if a view of the falls is within one's budget.

  • Liked — location
  • Disliked — price
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Coattailrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2007

WE loved this hotel. Our first trip to the falls. Stayed in a suite on the 39th floor overlooking the falls. Manager reception was fine, breakfast was quick but average in quality. We thoroughly enjoyed our stay.

  • Liked — the view
  • Disliked — breakfast was average
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank justme89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Niagara Falls Fallsview Hotel

Property: Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Address: 6700 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Niagara Falls
#12 Business Hotel in Niagara Falls
#17 Romantic Hotel in Niagara Falls
#19 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Embassy Suites by Hilton Niagara Falls Fallsview Hotel 4*
Number of rooms: 525
Official Description (provided by the hotel):
42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino. ... more   less 
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Also Known As:
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suite Niagara Falls

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