This was our second trip to Niagara Falls... had a great time last year we went back again this year. My wife and family wanted to be closer to the Falls with a hotel with a great view of the Falls.
My wife checked with several hotels in the Fallsview area and felt the Embassy was the best for our budget. The hotel website shows an edited picture of the Falls when illustrating the hotel rooms so I was a little skeptical.
We arrived on a Sunday right at check-in time... bad idea. Valets were trying to hustle people and cars as quickly as possible. Oh yeah - there were no bellman or carts available to take our belongs to our room.
The check-in process was somewhat quick but it was crowded. Try not to check-in when check-in opens. The elevators are segregated so make sure you get on an elevator that will go to your floor.
We were assigned suite 3306, a two double bed fallsview room with a living room. Upon entering the room, the room was musky and the carpet needed to be shampooed. The rooms were big and spacey but the view of the Falls… WOW!! (see attached photos)
The view was worth the price of the room $400 (CDN) per night. We had booked the room several months ahead so we felt we got a great rate.
We had a great time but you probably want to know the pitfalls of the hotel we discovered:
The hotel vending machines and arcade machines are based on tokens. One token costs you $2.75 (US) to use… so a soda from the machine is a little pricey. We found the local Walmart and purchased several six-packs of bottled water for our stay. I told our kids not to touch the tokens and I made sure the key to the mini-bar was out-of-sight so little fingers did not grab a pack of $4.55 M&Ms. (See attached photo for pricelist of the mini-bar contents).
My kids wanted to spend their money on the arcade machine but tried to explain that they are spending one US dollar for each play. We had to limit them to $5 each.
The refrigerator in the room was very small and maybe one degree cooler than the room temperature. Our drinks were not cold for us so we filled the mini-bar sink with ice and cooled our drinks that way. We also had a problem with the ice machine on our floor. Each floor has one ice machine and one soda machine across room XX17. If your room ends with 17, you are near the ice machine and it could be noisy with people getting their ice. Our problem was that our ice machine was under “preventative maintenance” for three days. (see photo) We had to go down one floor to get our ice.
The bathroom was good. My wife liked the big whirlpool tub but could not use the viewing window of the Falls while in the tub because of the kids.
The rooms were big and nice. The bedding was fresh. Only one chair to sit in the view the Falls but you can sit on the bed.
Have I told you about the view? Let me show you with the photos we took from our room. The photos were taken the last night of our trip, around twilight. If you open the small one window with a screen, you clearly hear the Falls. The best part of the hotel is the view of the Falls.
The hotel breakfast does start at 9:30… if you can wait it is worth the wait… especially since you already pay for it in the hotel reservation. Serve staff is nice and attentive. The only frustration is the long line in the prep area. The center island has scrambled eggs, bacon, sausage, and French toast sticks. Special order items (omelets and fried eggs) are in three prep line and they can be long when you have several families ahead of you. But the food was good and tasty.
We did not visit the TGIFridays in the hotel. My wife’s research found that appetizers are around US $22.00. I don’t want to know how much the entrees are.
Car parking was fair. Valets were helpful but this issue is something we need to think about if we ever go back. It does take twenty minutes for the valets to get your car. They park some of the cars offsite. I asked a young (and maybe new) valet how do I get them to park my car in the garage… he tried, in a positive way, to tell me that the high price rooms get their cars parked in the secured hotel garage… everybody else is parked off-site.
The hotel staff was helpful and nice. I questioned our hotel bill (viewed from the in-room TV) the second night of our stay. They must get a lot of questions about the taxes because they had preprinted cards explaining how the hotel taxes are charged to your bill.
The hotel is above-average but you pay for the service and view. Our total bill for a five night stay, after converting to US dollar was approximately $2,000. We would recommend the hotel just based on the view alone.
Contact us if you have questions. [-]
- Official Description (provided by the hotel):
- 42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino. ... more less
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- Also Known As:
- Embassy Suites Niagara Falls
- Niagara Falls Embassy Suites
- Embassy Suite Niagara Falls