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Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Ranked #18 of 128 Hotels in Niagara Falls
Jakarta, Indonesia
Level 6 Contributor
968 reviews
321 hotel reviews
common_n_hotel_reviews_1bd8 762 helpful votes
“Go for the view”
Reviewed September 24, 2008

As a splurge for an experience we would remember for the rest of our lives, my wife and I shared a Presidential Suite with another couple for one night at the Embassy Suites. We had rooms 4203 and 4204. The deal included breakfast and two alcoholic drinks per room at a 9th floor reception. All of the staff were charming, efficient, and polite, although the valet parking attendant used some untruths to get us to commit to the valet parking service (“It costs $20 in all the other places, too. How should I write your name for the valet parking ticket?”). We parked at Uncle Vinny’s parking lot right across the street for $10 a night. We were able to check in at 3:30, just before the 4 p.m. crowd began to gather at the reception section. Our suite was on the top floor, just below the penthouse, and the view was magnificent. The windows were about 12 feet wide with a great view of both the American and Horseshoe Falls, and the rooms were much longer with space for a conference table, good sized bathroom and an entry hallway. There were light switches with dimmers and lots of electric sockets. The bar was outfitted with a corkscrew, a good refrigerator, and other essentials. The housekeeping lady was able to find a Samsung cell phone charger for us when other hotels had failed. 4203 had two sofa beds, and 4204 had a bed. My wife and I shared a sofa bed in 4203, and it was not very comfortable. It was strange to have a morning back ache after spending three hundred of dollars for the night. If we paid so much for the suite, why did we have to pay an extra $12.50 for wireless Internet? The answer was given by another TripAdviser member: the hotel is all about the view, the best in the area. All of the Niagara Falls stores and hotels had that one-night stand aspect where few are concerned about repeat business. The fireworks, which began at 10 p.m. on that Friday night, were launched from the Canadian side near the Sheraton Hotel, and we had a perfect view from our room. We were told that the hotel was fully booked the night that we stayed there, but we did not feel overcrowding at the elevators, during check-in, check-out, or at breakfast. But there certainly were a lot of guests, especially at breakfast on the 9th floor where each party was assigned to a waitress who brought drinks in order to avoid jam-ups at the orange juice and coffee dispensers. Be sure to write a good recommendation for your waitress on the evaluation card. The mass breakfast was of average quality. The hotel does a good job of crowd control—better than most hotels in Las Vegas. At $2 per person you can take a tram directly down to the promenade at Horseshoe Falls. Edgewater’s Pub and Grill was a good value for lunch overlooking the falls. We recommend the hotel for the view. Be grateful for anything beyond that.

  • Liked — Magnificent view
  • Disliked — Paying extra for Internet
  • Stayed September 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Staidthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ontario
2 reviews
Reviewed September 21, 2008

We stayed here 14 - 16 Sep 2008, to celebrate our Dad's 80th Birthday. It was supposed to be special, but was a big disappointment.

The good things about this hotel were the Breakfast Buffet staff, who were excellent! The food was very good, and there was a lot of choices for breakfast. The cleaning staff was also good, and the room was kept very clean.

This is where the compliments end. The front desk staff was rude, and in fact, when I checked out I wasn't even asked if everything was o.k, or if we enjoyed our stay. The temperature in the room was impossible to regulate and, even though we asked twice for batteries for one of the TV converters, they still hadn't arrived by the time we left.

When I made the reservation, I specifically asked if there was a fridge, which I checked twice more when I confirmed our reservation. I did this because Dad is diabetic, and I had made a special Birthday dessert which needed to be kept refrigerated.
When we arrived, there was a minibar where half of it was a
"fridge" but it was warm. When I called the front desk I was informed that it was basically just a cooler. Needless to say Dad's Birthday dessert disintegrated to goo! When I tried to speak to the manager to ask them to clarify this when people ask, she basically couldn't care less.

The Keg and TGIFridays, which are in the hotel are outrageously priced. At TGIFridays we had 3 cheeseburgers, 3 fries and 3 cokes for $62.00!!!! We had a "reservation" at the Keg and still had to wait. For 3 prime rib dinners and 3 cokes the bill was $123.00!! The food in both places was terrible and the service was even worse!!!

We stayed on the 16th floor, and while the room had a great view, it wasn't worth $190.00 a night. We also couldn't believe that a hotel of that size would only have ONE elevator for the first 18 floors.

It was an overpriced experience, and I agree with the other reviewer that their room service charges were outrageous!!

Even though I live in Ontario, I hadn't heard of the Destination Promotion Fee. This is an extra 3% added on to things. So instead of paying 13%, we now had the pleasure of paying 16% on our food, hotel room, parking etc.

They may be the "closest" to the Falls, but the Marriott next door one way, or the Casino next door the other way would have probably been a better bet.

I am so disappointed that what was supposed to be a celebration of our Dad's milestone turned into an overpriced stay where we were treated as if they were doing us a favour by letting us stay there.

If you are looking for a hotel in Niagara Falls, bypass this one and stay just about ANYWHERE else!!!

  • Liked — The View, Cleanliness and the Cleaning/Breakfast Staff
  • Disliked — Management Attitude, Poor Hotel Service and Insufficient value for the cost
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Heather-Piper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Clinton, Ohio
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 18, 2008

Our room was on the 18th floor and had a view of both falls. They are lit at night this time of year, which was an added attraction. Parking was $20 per night, but we loved the convenience of valet. We were given meal tickets to have complimentary breakfast each morning of our stay and 2 drink tickets for each night in the lounge. The breakfast was not good, but hotel buffets rarely are. We were there for the view and so that we could have a suite where our baby could sleep quietly in a separate room. The room itself was clean and spacious. Full doors separated the living area from the sleeping and bathing areas. The jacuzzi tub was not as clean as it should have been. Overall, the room was quite nice and comfortable.

  • Liked — The view
  • Disliked — The breakfast
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank beckett2498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 18, 2008

room #1518 .. 15th floor .. the room with no view - NOT. The price on this room is the price with no view, but WOW - this room has a great view of the hoseshoe falls. I watched the light show every night.
The hotel is convienent to all.

The room was clean, and houskeeping came in every day with clean towels and sheets. I will say the the mini bar stuff was way expensive, but then again EVERYTHING is expensive in this area.
The hotel staff were kind.

The only complaint I have is with the valet car service. If you have a car, you have to pay $20 per day for valet service, no option. Everytime you call for your vehicle they say 15 mins, but 2 times out of 6 we waited 30 mins. The valets don't exactly act organized either.

  • Liked — The view
  • Disliked — Valet
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PCdispatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt Island, Florida
Level 6 Contributor
188 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 17, 2008

Stayed 2 nights Valet was 5 minutes Great breakfast buffet (valued at approx. $15 in Niagara Falls) Great manager's party every day (essentially open bar for 1 drink per night and snacks)
They did not look for tips like so many large hotels do. Nice atmosphere for the 2 of us (age 60)
Great value when you consider the prices in Niagara Falls (expensive)
We'd stay again in a heart beat!!!!

  • Liked — OVERALL value
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank maggie068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ohio
1 review
Reviewed September 15, 2008

The hotel itself was very nice and clean with a beautiful view. The downfalls were the Keg restaurant and the tour that we purchased. The Keg restaurant is a very long wait even with a reservation and the food was nothing to write home about and it cost us $120 with only 2 alcohlic drinks. The atmosphere for this price you think would be outstanding but think again really loud, crowded and disorganized.
About the tours they will try to talk you into the tour for you to go on the 1st full day that you are there which we stupidily did. The tour was nice and we had a very good tour guide but they very much over charged us. For one they told us that the price would be 130 per person, which you would assume is Canadian (since we were in Canda) but when you get you bill at check out you are charged 330 canadian for 2 persons. They also will tell you please just let us charge this to your hotel account so that you don't notice this problem until check out and the they said there is always confusion about this??? They want you to do the tour on your 1st day so that you can't see how much you are being over charged compared to other similiar tours- and we fell for it.

We would stay again at this hotel just wouldn't be so stupid next time. I thought I had done my research by reading reviews on line but wasn't warned about these things. I think we could have had an all inclusive vacation to Cancun for the money we spent

Stayed September 2008
Helpful?
Thank rcrluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 15, 2008

The Embassy Suites/Fallsview is the largest Embassy Suites in North America.

Pros:
The rooms are spacious and clean, and the great location is perfect for anyone who wants to tour the Falls.

The views are incredible.

The Incline Railway is right outside the front door, and the Table Rock area is at the bottom of the Railway.

Really nice pool/workout area.

The price was right: a cityview suite was $135/night for a two-night stay.

Cons:
Not the best choice for families with small children or toddlers, because:

Room service is insanely expensive ($10 for a peanut butter sandwich, plus tax and a 17% gratuity; the same sandwich is $3.99 in the restaurant downstairs.)

A hotel employee at the front desk could not suggest anywhere to buy a carton of milk. I finally found a pint of milk in the Starbucks in the lobby, but it cost nearly $5.

We brought a portable DVD player to hook up to the TV in the room so the kids could watch their favorite movies. After hooking it up with no success, I called the front desk and was informed that the Embassy Suites TVs don't work with DVD players. But they could supply an A/V cart with a DVD player that I could rent for $14.99 for a 24-hr. period. What? I'm sure they want people to purchase movies on pay-per-view, but c'mon, that's just silly.

At one point, I ran downstairs to purchase two pints of milk and two 12-oz bottles of water at the Starbucks in the hotel lobby. The total: $19.41

All-in-all, the Embassy Suites/Fallsview is an above-average hotel with acceptable room rates. But you'll get killed on anything you purchase in or near the hotel. Better to eat and purchase souvenirs well away from the hotel. You'll get them for a fraction of the price.

  • Liked — Location
  • Disliked — The "extras" will drain your wallet, fast!
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ohagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Niagara Falls Fallsview Hotel

Property: Embassy Suites by Hilton Niagara Falls Fallsview Hotel
Address: 6700 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Niagara Falls
#12 Business Hotel in Niagara Falls
#17 Romantic Hotel in Niagara Falls
#19 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Embassy Suites by Hilton Niagara Falls Fallsview Hotel 4*
Number of rooms: 525
Official Description (provided by the hotel):
42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino. ... more   less 
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Also Known As:
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suite Niagara Falls

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