I was charged for 1 night stay in June despite my cancellation notice more than 10 days in advance. The hotel uses a third party booking service which after booking, doesn't seem to respond to cancellation requests. I sent 2 cancellation emails to the reservation email and received automated responses saying that I will be attended to soon but I never received a response. Following that it took 3 days of calling the hotel before I got to speak to a person instead of getting directed to the answering machine! And the hotel personnel told me she didn't have my reservation, but i was charged for the room despite that!
Since then I have sent an email and called twice to no avail. Always the automated email message and phone answering machine. Be warned! This hotel doesn't honor its cancellation policy at all!
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- Also Known As:
- The Diplomat Hotel Niagara Falls
- Diplomat Hotel Niagara Falls