I had made a reservation in Jan of 2019 for Aug. 25 for 5 days. It was a non-refundable, non-exchangeable rate. First the hotel sends me an email to state that my room would be more money due to some tax issue in Canada. Then my boyfriend could not get off from work. I was very upset and disappointed, we wanted to change the dates, I called the hotel and was told that I could not do that. I then had to cancel the reservation since we could not make it then. On their website it is stated that you can email them and they could work with you and may get a refund. Well that did not happen either, NO REFUND. LOST ALL OF MY MONEY WHICH WAS OVER $600 US DOLLARS. WILL NEVER STAY THERE! BEWARE WHEN BOOKING, THEY WILL NOT WORK WITH YOU!!!!More
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