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“Great spot!!”

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Quality Hotel Fallsview Cascade
Ranked #14 of 129 Hotels in Niagara Falls
Toronto, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great spot!!”
Reviewed October 1, 2012

We booked this hotel after reading the Trip advisor comments, it exceeded our expectations and would stay here again and highly recommend to others. We stayed in a 3rd floor room with a balcony, it was nice to sit out at night and in the morning. The room was updated and very well done, very comfy bed. The breakfast was good and the attendant very attentive.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank CanFlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, October 5, 2012
We are thrilled that you enjoyed your time with us and had a wonderful experience. I thank you for taking a minute of your day to post such nice comments about my little property.
We appreciate guests like yourself and hope to see you in the future.


Thank you
Donna Mancuso
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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801 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
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Gatineau Quebec
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 24, 2012

My wife and I, our daughter her husband and our two grand children(age 3 and 1) stayed for three nights. The rooms were great, very clean and modernized. The location was perfect, close to everything. This was important and meant we didn't have to load up the small children, strollers etc, into the car eveytime we wanted to go down to the falls area. Another benefit was the on site complimentary breakfast, which was excellent. The desk staff were very friendly and accomodating, as well the cleaning staff always had a friendly hello. All in all a great place to stay at a great price and I would definitley stay there again when in Niagara Falls.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KZFGatineau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, September 25, 2012
Location Location Location!!!!!! This is very important to alot of guests and yes our location is fabulous.
we are in walking distance of all attractions, casino and restaurants so the car stays put in our lot.
Thank you for taking the time to recognize my staff as they work hard to make sure your have a wonderful experience.
It means alot to all of us that you have taken the time to do so.

Let us know when you are coming back...........we love our repeat guests!!!!!!

Donna Mancuso
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dupont, Pennsylvania
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 21, 2012

Room was on the 7th floor, it was fantastic, well decorated, clean, and comfortable. Staff was very courteous and helpful. They supplied us with excellent local restaurants and shops for Canadian favorites. The breakfast bar was well stocked. The girl who took care of it was on top of everything, replacing all items that were getting low. All in all would not hesitate to stay there again or recommend it to a friend.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, September 22, 2012
Merci......Thank you for your wonderful comments and also taking the time to acknowledge my
hard working breakfast attendant. She does a great job making sure all our guests start their day on the right foot.

We are happy you enjoyed your time with us and hope to see you soon....

Donna Mancuso
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2012

The view is absolutely amazing and the price is really affordable. the hotel is the best place to stay in town and offers all the little things. Nice indoor heated pool. Very affordable and comfy. I reccomend this place to anyone looking to enjoy the niagra falls and have a reaxing vacation without breaking the bank.

Room Tip: ask for room with balcony view. i believe they were same price but you can see the falls from the ba...
See more room tips
  • Stayed July 2012, traveled solo
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Helpful?
1 Thank Ryno222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, September 21, 2012
It is so wonderful to hear that you stay with us each time you are in the Niagara area. We just love our repeat guests.....it's like home when everyone comes back.
Thank you for your kind words and we will continue towards making each stay a great experience for you.

Donna Mancuso
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

Wow! What a great experience. From the staff to the rooms, everything was great. The outside of the hotel is definitely deceiving because the rooms are very clean, renovated and have a modern color scheme. The location is perfect, walking distance to the falls and many other popular attractions. The hotel also offers free parking and free wifi. I have to add that upon my arrival, there was a problem with the jacuzzi in the room that I was to have, Donna, the manager, gave me some very fair options in order to resolve the situation, it was obvious that her number one goal was customer satisfaction. I would even go so far as to say that her and her team are what makes this hotel so great. Would definitely recommend the hotel to others and would most certainly return!!

Room Tip: "Tower rooms are the better rooms"
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Nance31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, September 21, 2012
Thank you for your kind words and taking time out of your busy day to post on this site.
I got a kick out of your title for this review, at first was a bit offended but after thinking about it, it is true.
I strive to provide excellent customer service both myself and my staff members. And yes I always say "Don't Judge a Book By It's Cover"........we continue to upgrade our property and
the debate is still on about which rooms are nicer...

Again Thank you....I'm so happy I got the chance to accommodate you and make your stay memorable .

Donna Mancuso
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 14, 2012

We had a great experience there. The hotel has a good location, it's just a few minutes walk from the falls. Free parking, free wifi and a buffet breakfast is included. The hotel is totally renovated and rooms are clean, what we liked is that there's no carpet which is more hygienic and easier to clean.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travellers C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, September 17, 2012
Thank you for your wonderful comments on Trip Advisor and taking your time to do so.
Although our motel section of the hotel has been renovated in the last few years our tower rooms are still in the process of being done.
We are continually upgraded our property to ensure our guests have a great experience with us.

Again thank you

Donna Mancuso
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 10, 2012

We stayed overnight in a tower room after going to a performance at the Shaw festival. For $70 we got a clean, renovated room with renovated bathroom, good free wifi, free parking (albeit In a small garage), and a decent buffet breakfast. The hotel is right across from the Fallsview Casino and a five minute walk to the falls. Staff were all very helpful. The only negatives were that the hallways need renovating and there is only one elevator. We will definitely stay there again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oboedot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review, September 14, 2012
Thank you for your kind comments.....We strive to make sure all our guests and a wonderful experience.
As for our hallways we are still in renovations mode and hopefully after the busy summer is over we will not continue to put hard wood flooring in all our rooms and change the hallways too.

Hope to see you in the future
Donna Mancuso
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Fallsview Cascade

Property: Quality Hotel Fallsview Cascade
Address: 5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#24 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Hotel Fallsview Cascade 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Quality Hotel Niagara Falls
Cascade Inn Niagara Falls

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