My wife, our two little ones and I stayed at this place on July 23rd. for a night to visit Niagara Falls on the Canadian side. We were in room #231. I booked the room on line and before finishing the booking there was a pop-up for live chat with one of the representatives congratulating me for getting a 20% discount for booking on line! She offered some more services/membership etc. that I do not remember but which I declined.
When checking out at the counter the next day, I mentioned the 20% discount only to know that they did not participate in those promotions! The G.M. Sophia Marinescu gave me a number to call and ask them why I was not getting the discount. She was polite and professional. No aggravation here!
Also while booking on line I requested extra pillows to protect our little ones from falling off the bed while asleep. Staff did not pay any attention to that untill we called from the room after noticing missing extra pillows, but pillows were sent promptly! We noticed a hint of inattentive service because while checking in, the receptionist did check the on line booking and the note for extra pillows.
Breakfast was nice but on the skimpy side like margrine instead of cream cheese or butter. No boiled eggs, no waffles, no fruit.
Room was spacious with fridge and microwave included. Two most important things probably all mothers of young children look for in a room. While looking for a motel, we were looking for a room with a fridge to store the children's milk and fruit.
Staff is polite but somewhat tense. I guess they are having too much pressure from the bosses which is no good in a public dealing environment. Staff has no choice but to emit that tension and ultimately transfer it to the guests! I have seen a few reviews about the staff being not too nice but all I observed was tension! No rudeness!
Since we had to check out at 11am, we had no place to park the car while we went to the Falls except than putting it in a parking lot and paying for it. I asked the manager, Sophia, if we could leave the car and pick up after we came back from the Falls. She generously allowed us to leave it there.
(a) Excellent location.
(b) Nice spacious rooms.
(c) Some rooms with jacuzzi in bedroom.
(d) Plenty of towels.
(e) Clean linen.
(f) Free parking (In this area most of them would charge you)
(g) Free breakfast.
(h) Nice staff.
(i) No aggravation! Pleasant stay.
(j) Kids friendly atmosphere.
(a) Breakfast needs upgrading.
(b) Staff needs a tension free environment to show its true potential and performance. This is entirely in the hands of supervisors.
We would definitely stay here again.
I recommend Days Inn on Centre Street to all of you. You will enjoy your stay!
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- Also Known As:
- Days Inn & Suites By The Falls Hotel Niagara Falls
- Days Inn And Suites By The Falls
- Days Inn Niagara Falls
- Niagara Falls Days Inn