We have stayed in Super 8 hotels before and always had an affordable and comfortable stay. So were surprised with this one. We chose it also because of its location close to the falls and breakfast coupon. In reality here is what we experienced:
The room (510) had a strong smell when we got in and we thought they had put some cleaner of some sort and left for the day. When we came back that night the room was still strongly reecking and we identified that the smell coming from the carpet was something like mould coming from a spill that rotted away. I am allergic to mould and had a strong reaction with an asthma attack which I rarely have. The hotel was fully booked we where told and no other room were available. The rest of the room was clean and fine. With the exception of the towels that were so rough that you could have grated cheese with them.
Our cards to get in the room or in the back of the hotel did not work and we had to constantly have them fixed going up and down from our room or back parking lot. The pools looked great. I would have wanted to use the indoor one but the water was always cloudy.
The staff has this harried look and never smiles. We seemed to bother them. They were very busy. The breakfast buffet to the adjoining restaurant was overpriced even with the coupon in comparison to its quality. Although the service there was excellent and friendly.
We will probably still go to Super 8 in the future as we think these situations to be unusual. We will make certain before hand we do verifications upon reservations. We were too much in a hurry making way on our vacation but we should have insisted for other accommodation or a refund.
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- Also Known As:
- Super 8 Niagara Falls Hotel Niagara Falls
- Motel Niagara
- Super Eight Niagara Falls
- Niagara Falls Super Eight
- Niagara Falls Super 8