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Super 8 Niagara Falls Near Fallsview District
Ranked #33 of 128 Hotels in Niagara Falls
Reviewed August 19, 2013

We have stayed in Super 8 hotels before and always had an affordable and comfortable stay. So were surprised with this one. We chose it also because of its location close to the falls and breakfast coupon. In reality here is what we experienced:

The room (510) had a strong smell when we got in and we thought they had put some cleaner of some sort and left for the day. When we came back that night the room was still strongly reecking and we identified that the smell coming from the carpet was something like mould coming from a spill that rotted away. I am allergic to mould and had a strong reaction with an asthma attack which I rarely have. The hotel was fully booked we where told and no other room were available. The rest of the room was clean and fine. With the exception of the towels that were so rough that you could have grated cheese with them.
Our cards to get in the room or in the back of the hotel did not work and we had to constantly have them fixed going up and down from our room or back parking lot. The pools looked great. I would have wanted to use the indoor one but the water was always cloudy.

The staff has this harried look and never smiles. We seemed to bother them. They were very busy. The breakfast buffet to the adjoining restaurant was overpriced even with the coupon in comparison to its quality. Although the service there was excellent and friendly.

We will probably still go to Super 8 in the future as we think these situations to be unusual. We will make certain before hand we do verifications upon reservations. We were too much in a hurry making way on our vacation but we should have insisted for other accommodation or a refund.

Room Tip: Room in the back was quiet
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  • Stayed: August 2013, traveled as a couple
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Thank LynV389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded September 6, 2013

I can assure you that your comments have been reviewed internally, and corrections and changes in any such deficiencies have been dealt with. I apologize for you not receiving the best service possible, and again l have used this as a teaching tool, to remind all members of the team that the customer is ultimately the most important person. I do hope that you give us another chance should you return to Niagara Falls.

Yours in Hospitality,
Glenna
Manager

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1,509 - 1,515 of 2,004 reviews

Reviewed August 19, 2013

I had an absolutely great time at this hotel for a 3 night stay summer 2013. The hotel is in a great location, with decent amenities, great value, spacious rooms and attentive staff. Let me make it clear... this hotel has some rough points (which I will get to) but the overall value make it a winner. The star of this hotel is the pools (2, one indoor and one outdoor) and hot-tub) that serve as a focal point for kid and adults alike to relax and enjoy. The location allows you to walk to either the Fallsview Casino or Clifton Hill in 15 minutes (yes it is a hike but we love walking). Add the free parking, and proximity to Brava and other good dining options and the four stars are well deserved.

The hotel could improve in certain areas. Most notably in the fitness room and some necessary modern upgrading to rooms. The fitness area is a small room near the indoor pool which lacks any real fitness equipment (and old stair climber and treadmill don't count) and no weights. The rooms are showing their age (although the beds have been updated) and would benefit from a washroom update, some paint and new tv's.

While visitting I noticed workmen on-site in the process of doing up-dates.... I hope they will address the minor deficiencies I noted before they become glaring.

I look forward to my next visit.

  • Stayed: August 2013, traveled with family
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Thank Shrekman1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded September 6, 2013

Our hotel, Super 8 located on Ferry Street in Niagara Falls prides itself on offering affordable, clean and comfortable accomodations as well as outstanding customer service. You are correct in your presumption that workers are on site upgrading the hotel. I am confident on your next visit that you will again enjoy your stay and attest to the many upgrades that have been done. I lok forward to seeing you in the near future.

Yours in Hospitality,
Glenna
Manager

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Reviewed August 19, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Super 8
Thank Gloria S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 23, 2013

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Reviewed August 14, 2013

The location of the hotel was good, but the customer service and communication was very poor. All areas of the hotel had an odour and could of been cleaned more thoroughly. Breakfast was good at the restaurant but they were way to busy you had to wait in line to get in. I would prefer a breakfast area on site as they have at other Super 8's I have stayed at.

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Super 8
1  Thank Carol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 23, 2013

Your comments are taken quite seriously by all members of the team. On that note, we have taken the time to speak to all departments about customer service, and what it really means. I apologize for your experiences, and hope that you do give us another chanve in the future to showcase our excellent customer service and accomodtions that we offer.

Yours in Hospitality,
Glenna

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Reviewed August 12, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Super 8
1  Thank Tracey C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 7, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Cory H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 12, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 7, 2013

Stayed at Super 8 Niagara Falls just for one night. This was part of a bus trip we took from New York and we didn't know what hotel we would be staying at until our arrival (there was a list of hotels available but it didn't confirm exactly which).

Overall, I was satisfied with what the hotel had to offer and if travelling again on my own to Niagara Falls, I would look at Super 8.

Check-in/Check-out
Arrived at the hotel at about 6pm as part of a bus tour group. Our tour guide handled the check-in procedures and our room keys & buffet breakfast coupon (breakfast was included) were ready on our arrival. We didn't have to have our credit cards imprints taken.
Check-out was basically by way of dropping your key off with the reception. No hassle at all.

Room/Facilities
As said, it was only a one night stay. The room was LARGE with two double beds. Very comfortable beds indeed.
There was a coffee/tea making facility. The decor / amenities were basic but it's not to say you are missing out on anything. Our room was east facing so we got to see nice sunrise the day of departure.
Unfortunately we didn't have time to use other facilities such as an indoor pool.

There was a group of high school students staying in-house. They were making a little bit of noise in the corridor but they were not rude or inconsiderate, just talking amongst each other, I guess. It didn't bother us at all.

Restaurant
We had our buffet breakfast at a restaurant next door. It was hot/cold buffet breakfast, and coffee replenishment was fast. They seemed to cater a lot for tour groups so the selection of food items was ordinary, which means you do not get anything extraordinary such as having your omelets being cooked by a chef at a hot plate etc. It appeared to me that most guests/diners were having a quick bite before their day's itinerary so this type of buffet breakfast is perfectly suited to that need.

Lastly but not the least, Location:
Perhaps the best thing about the hotel (in my opinion) is its location.
It is on Ferry Street, which doubles as Victoria Avenue as you walk towards the Falls. You can reach one of the viewing areas closer to the American Falls in about 15~20 minutes. You will be walking through the main strip along Victoria Avenue (where you find lots of cafes/restaurants/attractions & shops).
You can also get to the viewing points closer to the Horseshoe Falls (Canadian Falls) via a different route - Ferry Street, turn right into Stanley Avenue, then Murray Street.
Although the hotel is not located right in the middle of the Victoria Street strip, it means it provide more quiet and relaxing stay experience.
And if you are driving, imagine the trouble you would experience to access car parks at hotels right inside the Victoria Avenue precinct. The street gets really busy in the evening. Being a foreign tourist I wouldn't personally want to be driving through there.

As mentioned earlier, I liked my experience with Super 8 this time and would highly recommend the hotel to others.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank JimmySydney01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 12, 2013

Your review that you posted is vey informative for both us at the hotel, Super 8 located on Ferry Street in Niagara Falls , as well as a valuable tool for future travellers. The time you took to compile such a thorough evaluation is greatly appreciated. I am encouraged by your comments, which highlight our customer service levels and efficiency. These are areas which are of great importance to us. I do hope that you choose Super 8 Niagara Falls when you are again in the area. We welome you back, and look forward to extending our hospitality once again.

Yours in Hospitality,
Glenna
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Niagara Falls Near Fallsview District

Address: 5706 Ferry St | QEW to Hwy 420, Niagara Falls, Ontario L2G 1S7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 128 Hotels in Niagara Falls
Price Range: $46 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Super 8 Niagara Falls Near Fallsview District 2.5*
Number of rooms: 190
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Also Known As:
Super 8 Niagara Falls Hotel Niagara Falls
Motel Niagara
Super Eight Niagara Falls
Niagara Falls Super Eight
Niagara Falls Super 8

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