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“Great Hotel - horrible breakfast”

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Super 8 Niagara Falls Near Fallsview District
Ranked #35 of 128 Hotels in Niagara Falls
Reviewed August 7, 2013

Enjoyed our stay - great rooms, clean, awesome indoor pool and hot tub.
2 problems -when checking in our front desk clerk was sniffing us?!?!? Was not quite sure what that was about - thought our family smelled - or the family looking around the lobby. Made us very uncomfortable. Found out she smelled cigarette smoke.
Got the vouchers for the breakfast buffet. Clerk never mentioned the price of breakfast. Had breakfast early the next morning. Waitresses were outside smoking in the back. Someone seated us and then took a few minutes for a waitress to arrive. Informed us coffee was NOT included in the price. Powdered scrambled eggs, hard waffles. Did not see any Eggs Benedict - not even an English muffin or bagel. Just toast. Place reeked of burnt toast. Buffet included baked beans, fried rice and perogies with onions - at 8 am?? Even with the vouchers we paid over $30 for a family of 4. Was given the 1st cup of coffee. Tables around us were seated and given coffee. We had to ask each time to get a warm up on coffee. At $2 a cup - coffee should have been offered. Waitress just made more work for herself by us and others catching her attention for more coffee. Needless to say, she did not receive a tip from us. Wish we would have asked for a refund - although it is doubtful we would have gotten one.
Other than the weird clerk and horrible breakfast - we enjoyed our stay!

  • Stayed: August 2013, traveled with family
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Thank Veela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 12, 2013

I would like to thank you for offering your thoughts on your recent stay at Super 8 on Ferry Street in Niagara Falls. As for your encounter at the front desk, l do apologize for you being made to feel even the slightest bit uncomfortable. I have taken the time to speak to everyone to ensure they remain highly professional at all times. Personal opinions or actions are not considered appropriate. As far as the breakfast, l will be following through with your issues, and will ensure there is always an abundance of variety, hot and ready at all times. Your comments are taken very seriously, and l can assure you that the next time you visit our hotel your stay will be superior. Thank you for your loyalty, and l look forward to seeing you again soon.

Yours in Hospitality,
Glenna
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,517 - 1,523 of 2,004 reviews

Reviewed August 6, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Super 8
Thank Sharon W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 6, 2013

  • Stayed: July 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Laura Marie C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 3, 2013

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Super 8
Thank Alireza D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 1, 2013

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Super 8
Thank Silvana M. O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded August 8, 2013

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Reviewed July 29, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Super 8
2  Thank Roberta C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded July 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 29, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Kenna227
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
super8suiteshotel, Manager at Super 8 Niagara Falls Near Fallsview District, responded to this reviewResponded July 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Niagara Falls Near Fallsview District

Address: 5706 Ferry St | QEW to Hwy 420, Niagara Falls, Ontario L2G 1S7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 128 Hotels in Niagara Falls
Price Range: $45 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Super 8 Niagara Falls Near Fallsview District 2.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Super 8 Niagara Falls Hotel Niagara Falls
Motel Niagara
Super Eight Niagara Falls
Niagara Falls Super Eight
Niagara Falls Super 8

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