At first our stay was great but then was ruined by one staff Member at the front desk named Tena.
I went down to use the hot tub and it was not working so I tapped on the office window that shows them who is in the pool area and she pointed to the button on the wall and I indicated it was not working and she put her hands up in the air like oh well.
I went up to my room where my husband was waiting and I called down to the front desk to find out what the girls name was and I asked "May I have your name she then asked if I was the lady in the pool and I said yes, then she hung up on me." My husband at this time was going to go to the front desk to ask why she hung up on me and the room phone rang and it was the asst manager Amanda and she told my husband that she did not like bad lanage used towards her employees when he asked what she meant the employee Tena said that I asked what her [--] name was, (I am not allowed to use that word with trip advisor) the manager believes her employee and pretty much called me a liar. Never again will I reccomend their hotel considering that she was trying to cover her butt because she hung up on me. If I don not receive a letter from this Tena, I will have her charged for saying those mean things. We were also promised a free continental breakfast from their website and were told to complain to head office for they do not have free breakfast.
So there you go never again.
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- Also Known As:
- Super 8 Niagara Falls Hotel Niagara Falls
- Motel Niagara
- Super Eight Niagara Falls
- Niagara Falls Super Eight
- Niagara Falls Super 8