We decided to stay in a fallsview hotel on our 2nd visit to Niagara Falls. We saw a good deal on this hotel so we chose it. Big mistake! From the time we got there to the time we left was nothing but poor service. Check in took forever, the room we were given wasn't cleaned yet, then the next one's heat didn't work. No apologies either time we had to lug our luggage up and down. Heat stooped working in the middle of the night so we woke up to a frozen room. Upon check out I went to the desk and complained about our stay and the young woman was extremely defensive and rude. And when I asked to speak to the manager, to my surprise, it was her!! great way to lead by example. Last stay at this place. and will tell others too!
Going to stay at the smaller hotel we stayed at last time we went to the Falls. No view, but the rooms were great and the manager really knows the meaning of customer service.
- Official Description (provided by the hotel):
- The All New Oakes Hotel Overlooking the Falls in Niagara Falls Canada is the ONLY boutique style Fallsview hotel in Niagara Falls. The view from its Fallsview hotel rooms is second to none, as it towers over the mighty Niagara Falls. If you're looking for shopping, dining, nightlife or entertainment, the location of The Oakes Hotel is perfect for you. Located in the heart of the Fallsview tourist district, right next door to Canada's largest casino - the Fallsview Casino Resort, the hotel is within walking distance to almost anything! How close is The Oakes Hotel to the brink of Niagara Falls? Just a quick ride down the incline railway (located right in front of the hotel), and you're there in 5 minutes. The Oakes Hotel is always the best value, and the Gourmet Getaway couple's package is the perfect Niagara Falls hotel package deal for couple's looking for some time away. ... more less
- Reservation Options:
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- Also Known As:
- Oakes Hotel Overlooking Falls
- Oakes Hotel Niagara Falls