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“Staying at the Oakes Overlooking the falls.”

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Oakes Hotel Overlooking the Falls
Ranked #35 of 129 Hotels in Niagara Falls
Cambridge, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Staying at the Oakes Overlooking the falls.”
Reviewed November 16, 2013

I have read many reviews about the Oakes Hotel both good & bad. Sure its needs some updating but for what your paying its that bad. Here's the secret if you what really good view of the falls you must request the tower rooms above the 8th floor but of course you will have to pay for the Million dollar view. My wife & I stayed here on a one night package deal and were in room 1617 we had a excellent view of both the falls and the early morning sunrise this was our second time staying here and would definitely stay here again. John T.

Room Tip: Get Tower Room For the View.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank 310j246548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, December 20, 2013
Thank you for your response. The view from your room is definitely a Million Dollar View! I'm glad you were able to experience it first hand. Looking forward to having you stay with us again in the near future
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London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2013

We went to the Oakes Hotel recently on a Getaway package that included a night stay, dinner, breakfast, and casino vouchers. It was an amazing deal. The view of the Falls from the room was spectacular and the dinner we had at Remington's steakhouse was fabulous.
But what made the trip was the hospitality we received from the time we got there to the time we left. The hotel manager Michael was so friendly and welcoming. Every time we saw him over the 2 days he always went out of his way to chat with us and made sure we were having a great time. And he always remembered our name. And we weren't the only ones. He treated all his guests that way. We always saw him talking and laughing with others in the lobby. I had never taken the time to ever go onto a website and talk about my experience somewhere. But the experience I had at the oakes hotel has to be shared. We will definitely go back.
Thank you,
Albert

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Albert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, December 20, 2013
Thank you for your kind words regarding your stay at the Oakes Hotel. We take pride in getting to know each and every guest that stays with us. The more we know about you, the easier it is to make sure your stay with us is 100% comforting. As for our Gourmet Getaway package, I agree with you as it is definitely an amazing inclusive deal.
Hope to see you again in the near future and thanks again for the kind words
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2013

You can't beat the value here. I am so pleased that the manager, Mike, was so professional in handling an issue we had with one of the staff. He really demonstrated the importance of each customer! As a result I am very pleased to say we will be returning again.

  • Stayed November 2013, traveled with family
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    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, December 20, 2013
Thank you for your review. Customer service is the most important aspect of operating a hotel. It is something that the Oakes Hotel and myself take pride in. I'm happy to see that you will be returning to our hotel and look forward to meeting with you and your family when you do.
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Sydney, Australia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 12, 2013 via mobile

The view from floor 14 overlooking the falls was amazing. Both the american and horse shoe falls can easily be viewed from the room.

The hotel is old and the decor show it. From toilet to bed spread very consistenly old. That been said the room was generally clean.

The office staff including possibly management was the most unfriendly I came across during this 35 day 7 different hotel stay vacation. Maybe a smile in Canada costs an arm and a tooth!.....I wonder how they can train someone to smile!

Stayed September 2013, traveled with family
Helpful?
2 Thank gjoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, December 20, 2013
Thank you for your response. I appreciate all your feedback. The view from your room is wonderful and we take pride in that. As for our product, we will be undergoing major renovations this off season to update our rooms and common areas. Our new management will make sure that the service you recieve will be just as outstanding as the product you are standing in.
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Mentor
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 11, 2013

This is an older hotel and it shows. Small lobby with no atmosphere, lots of noise from adjoining rooms and halls. However, the views from the higher floors are great and if you get a package deal you more than cover the cost of the room with the value of the add-ons you receive. Our package included tastings at Niagara on the Lake wineries, Dinner and Breakfast for 2 and Casino money. All in nearly covered the cost of the room. I'd go again for a single night, maybe two, probably not for a longer stay.

Room Tip: 11th floor or higher
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLG1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, November 12, 2013
Thank you for staying with us while in Niagara Falls. I'm glad you enjoyed staying on one of our Fallsview packages. Our package is a great value as we offer an inclusive dinner and not just dining credits. Our hotel is going through some renovations over this offseason to upgrade the quality of our fine hotel. I'm happy to hear that you will be coming back to stay with us again in the future.
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LOUISVILLE
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 7, 2013

My wife and I are very experience travelers and have stayed at 5 and 6 star hotels all over the US, Caribbean and Mexico and stayed for 2 nights 11/5-11/7. We booked a package deal with room, breakfast, dinner, and 2 drinks thru groupon for about $125 with taxes per night and it was well worth the money.

The location is perfect - right beside the casino, a short walk to the falls and right in the section you will probably want to be.

The room was on the 8th floor and had a good view of both falls. I would imagine the higher floors would have even a better view but I really do not like heights that well so was perfectly happy. The room was clean and overall great value for the money.

Parking was $15 night but as I said, the casino and their parking lot is directly next to the Oakes parking lot so you can park there for $5. Keep in mind it is $5 each time you leave the lot so if you are planning on coming and going, you may be better off paying the $15 to the Oakes.

The great thing about the package plan was it was all inclusive vs getting a credit as many other resort I have staryed in the falls provides where you end up spending much more.

Breakfast at Applebees was all you could ask for, hard to mess up eggs, potatoes and toast. Dinner at Remmingtons is very adequate too. I would suggest paying the $4 or $5 and upgrade to a larger steak as it is well worth it and you will be much more happy with the upgrade than not.

Its been about 5 yrs since I have been to the falls so not much has changed but it seems like drink prices are higher. I went to about a dozen taverns both in hotels and off the strip a few miles and its $5- 8 for a beer or a mixed drink wherever you go...for me they don't go down as smooth at that price.

The staff was welcoming, and check in - out was quick and easy.

In summary, not sure what anyone could really complain about. Was this the best place I ever stayed - no, however for the money and when compared to the other resorts and packages in the area, this ones hard to beat...

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cle2fxf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, November 12, 2013
Thank you for your wonderful feedback regarding your recent stay at our hotel. We are very proud to offer great Fallsview rooms, a great location close to everything, and great package prices! Such as the experience you had while staying with us. We hope to see you again in the future
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Pelham, New Hampshire
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2013

I stayed at The Oakes on November 1 and 2, 2013. My companion choose this hotel having stayed there three decades ago and had great memories of that trip. The view of the Falls is wonderful, we were on the 11th floor and paid for the upgrade to a higher floor to have the view, but for the price of the room, the value is not there. The carpets are very worn and even look shabby in many places. Having to pay extra for a cramped parking space and getting a ding because the spaces are too tight (parking $15 extra per night) was not nice. There was only one clerk working on check-in with two supervisors watching her when they could have have helped expedited check in but the wait to check in took about 15 minutes of standing in line. This is a facililty very much needing a face lift. There was only one cart in the lobby available to take luggage to the room, another ten minute wait for the cart to come back down, and the bellman never offered to help. The bathtub was not clean, and I had to wash it down before use, but the jets were a nice feature and they worked. The coffee in the room is defintiely for a European taste, very strong, and only one serving, it makes almost two cups. Location is great, view is wonderful but the room is just average.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vanya189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelOakes, General Manager at Oakes Hotel Overlooking the Falls, responded to this review, November 12, 2013
Thank you for staying with us while you were in Niagara Falls. I'm glad you were able to take advantage of one of our Fallsview Suites and enjoyed the view. And thanks for your feedback about some of the issues you had. During this offseason we will be going through renovations which will address a lot of the issues you had. Hopefully in the future you will be able to come back and enjoy all the new upgrades.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oakes Hotel Overlooking the Falls

Property: Oakes Hotel Overlooking the Falls
Address: 6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oakes Hotel Overlooking the Falls 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The All New Oakes Hotel Overlooking the Falls in Niagara Falls Canada is the ONLY boutique style Fallsview hotel in Niagara Falls. The view from its Fallsview hotel rooms is second to none, as it towers over the mighty Niagara Falls. If you're looking for shopping, dining, nightlife or entertainment, the location of The Oakes Hotel is perfect for you. Located in the heart of the Fallsview tourist district, right next door to Canada's largest casino - the Fallsview Casino Resort, the hotel is within walking distance to almost anything! How close is The Oakes Hotel to the brink of Niagara Falls? Just a quick ride down the incline railway (located right in front of the hotel), and you're there in 5 minutes. The Oakes Hotel is always the best value, and the Gourmet Getaway couple's package is the perfect Niagara Falls hotel package deal for couple's looking for some time away. ... more   less 
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Also Known As:
Oakes Hotel Overlooking Falls
Oakes Hotel Niagara Falls

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