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“Beautiful view, poor customer service and room need up keep” 2 of 5 bubbles
Review of Oakes Hotel Overlooking the Falls

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Oakes Hotel Overlooking the Falls
Ranked #34 of 130 Hotels in Niagara Falls
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beautiful view, poor customer service and room need up keep”
2 of 5 bubbles Reviewed November 20, 2012

Just got back from staying at the Oakes hotel in Niagara Falls for my 10 year annaversary, check in was good, and view from our room was amazing. Once in the room we turned on the heater and it made so much noise while running, used the toilet and flushed it made so much noise I woke up my wife during the night, I had to help my wife get into and out of the jacuzzi tub because of the horrible design of it, took a shower in the morning and half way threw it I had to stop because the water was not draining properly and was starting to leak out of the shower. Once I checked out I was waiting at the front desk for 5 mins while the staff was outside having a smoke break. Once I told her about the room problems she didn't care or apologies for it. I will never stay here again. I have stayed at many hotels in Niagara Falls and this has been the worst I will never go back there!

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Macardaso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (959)
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Toronto
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

We stayed here in july. This hotel had everything. The rooms were nice, the staff was friendly and the pool and location was great! You have to pay $10 for parking which is expected in NF. This is not a five star however a nice hotel for families. Views of the falls are nice.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State of Confusion
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed November 19, 2012

While we were situated on the 2nd floor, our view of the falls wasn't as lovely as it would have been on a higher floor. We asked to move to a higher floor the next day and the hotel was ready to accommodate us but we ended up just staying on the second floor. The hotel is definitely dated and could use an overall freshening up. The pool was fine, the hot tub was fine, the sauna...well, that was really small and a bit creepy looking. We lucked out with parking for the most part. I find most hotel linens to be suspect. The linens here were of no great surprise. The bed, however, was very comfortable.
When we checked in, the staff was wonderful and accommodating. Checking out, the gentleman who was there to answer our questions was brusque and not very pleasant. Thankfully, there was another lady there who could help us.
We had purchased a voucher through travelzoo and didn't plan on staying in our room for very long so it met our needs. Our stay included breakfast at Applebees, dinner at Remingtons, four wine tasting flights at different wineries and Seneca Casino credit. Overall, it was a wonderful package.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank OwlTrippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed November 19, 2012

My husband and I enjoy a frequent weekend getaway in Niagara Falls/Niagara-On-The-Lake. We normally book a package at the Hilton, but we received a gift card for The Oakes so were somewhat forced to stray from our traditional getaway hotel. We were very disappointed with the quality of the hotel almost as soon as we arrived. The woman who checked us in had a terrible attitude. The room was really outdated. No hotels are using the bedding that The Oakes had in the rooms, which indicates they haven't changed the bedding since the 80's...gross! The carpet was old and worn out and they haven't updated their TV's to flat screens yet...It does look like they've put some work into the bathrooms somewhat recently, but could still use better lighting for those of us trying to apply makeup. The room had an interesting layout, but was somewhat a wasteful use of space. The gym was a joke...5 pieces of 20 year old cardio equipment? No thanks. All of these things added together just indicate the property doesn't invest any money in keeping up-to-date. Just an overall icky feeling in there.

The deal was not that great either. We could have paid $50 more and had an additional night at the Hilton with credits for their amazing restaurants. Not to mention that the entire hotel was awoken by the fire alarm going off twice between 3 & 4AM with no gesture or apology to the guests whose sleep was interrupted. Poor customer relations!

It offered a great view of the falls...but is not attached to the casino so you have to walk outside in the mist (not a huge issue since you're right next door but the mist is cold any other time of year but summer). ...The Hilton is attached to the casino :)

We ate at their property-owned restaurant as part of our package, Remingtons. Below-average food in a cheesy atmosphere with singing servers. Yikes.

Hilton, we miss you and can't wait to book our next weekend getaway there. If we receive another gift card for The Oakes we will be looking to get rid of it somehow rather than using it again.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TOAdventureGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed November 18, 2012

Purchased a travel voucher through Travelzoo. Was excited to getaway from the kids for a weekend. Upon check in, had to park in unsecure parking around back, not many spaces there. The room was outdated, extremely dirty including stained carpet and comforter. Carpet was shredded in a couple of places and may be the original. Bathtub fawcet leaked and was incredibly annyoing when trying to sleep. HOtel smelled too!!!! Beds are old and saggy and not comfortable to sleep in. To top it off, FIREALARM at 3:20 am and had to vacate for 30 min into the misty rain of the falls.

However, the beauty of the falls was great. Too bad the Oakes really doesn't get credit for the natural beauty.

Don't stay here. Pay a bit more and stay somewhere else.

Room Tip: Don't stay here.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank frazandtina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, ON
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed November 17, 2012

We again stayed at The Oakes Hotel for the second time after purchasing the romantic getaway which included accommodation, a bottle of bubblies,a rose, dinner and breakfast. There is a shuttle bus that takes you to and from the restaurant where dinner is served. We chose a Fallsview room and were not disappointed as we got a room on the 15 th floor. The view was amazing and well worth the few dollars upgrade fee. Our room was clean and although the hotel could use a bit more of a face lift it was still a good deal and the view of both the American and the Horshoe Falls was really great. The TV has about 20 channels jus in case one gets bored looking at the Falls.
We found the receptionist, I believe it was Ashley, really people friendly contrary what some reviewers had reported about their check in experiences. The indoor pool was clean. We felt that parking should be incuded in the package price; however in November there are more reasonble parking opportunities a few blocks away. The Casino is within walkng distance.

Room Tip: Request a Fallsview Room above the 9th floor. Actuall the higher the better view down into the rive...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Reisen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed November 17, 2012

We bought a "Jaunt" voucher and thought this was going to be a great stay in Niagara Falls. Boy were we disappointed. When we first walked into the hotel, the woman who checked us in was not friendly at all, no smile, it was as if she was bored. That should have been a clue. The room we had was on the sixth floor and was very dated. The beds looked lumpy, like they were very old, which they were. The room was not as clean as it should've been. Hand prints all over the doors, the inside of the ice bucket lid had three spots of black mold, gross. When I pulled back the bedspread there was a long black hair on the pillow. The bathroom sink had no less than four jagged cracks in it that, I guess, had been repaired. Using the shower had a learning curve..if the water was too cold and you turned the hot on to quick the pipes would rattle and bang LOUDLY, in fact we could hear various other people showering with the same problems. The hotel itself is very dated. We went to the 14th floor "observation lounge" and it was only a few chairs in a hallway facing the window. No store, no bar, no restaurant, no frills what-so-ever. For this I could have stayed at any number of other hotels in the area for a much better price, we expected much more. Never again.

Room Tip: Save yourself from disappointment, choose a different hotel.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ufp_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oakes Hotel Overlooking the Falls

Property: Oakes Hotel Overlooking the Falls
Address: 6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 130 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oakes Hotel Overlooking the Falls 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The All New Oakes Hotel Overlooking the Falls in Niagara Falls Canada is the ONLY boutique style Fallsview hotel in Niagara Falls. The view from its Fallsview hotel rooms is second to none, as it towers over the mighty Niagara Falls. If you're looking for shopping, dining, nightlife or entertainment, the location of The Oakes Hotel is perfect for you. Located in the heart of the Fallsview tourist district, right next door to Canada's largest casino - the Fallsview Casino Resort, the hotel is within walking distance to almost anything! How close is The Oakes Hotel to the brink of Niagara Falls? Just a quick ride down the incline railway (located right in front of the hotel), and you're there in 5 minutes. The Oakes Hotel is always the best value, and the Gourmet Getaway couple's package is the perfect Niagara Falls hotel package deal for couple's looking for some time away. ... more   less 
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Also Known As:
Oakes Hotel Overlooking Falls
Oakes Hotel Niagara Falls

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