I am responding to the HJ Manager response posted on July 26th to the review 'Service Issues with Manager' on July 22, 2013. Howard Johnson has lost a group of customers because of Kevin's refusal/inability to honor a group rate prior to the end of the agreed upon cutoff date. I called the hotel at 5:45pm and was put on hold for 15 minutes before someone could help me, Kevin the 'manager'. I do not consider 5:45pm as kevin stated in his respons, '...late in the evening on the release date for the group...'. Kevin said one thing correctly, 'it is a cutoff DATE' and I was still within the DATE, not a abitrary hour that Kevin decided to apply. Kevin, the 'manager' stated-'You managed to find a website which had not been closed properly...' was in fact the Howard Johnson Hotel website which allowed me to book and confirm a room 5 minutes after you told me they were not available. I do not consider this helpful and do not agree with your twisting of the facts. Stay away from this hotel as this staff member is inept/ignorant at booking rooms and will not honor agreements.
- Official Description (provided by the hotel):
- Located just one short block to the Top 10 best Clifton Hill Attractions and the mighty water Falls itself and just steps away from the Great Canadian Midway. The Howard Johnson Hotel by the Falls is superbly located in the center of the Niagara Falls/Clifton Hill tourist district offering you an incredible selection of restaurants and shopping adventures. The Niagara Falls Howard Johnson Hotel By The Falls is a 3 Key-Green Certified family-oriented full-service hotel that offers you wonderful Niagara Falls Hotel Accommodations consisting of 198 newly renovated spacious guest rooms including Family Suites, Whirlpool Guest Rooms and Traditional 2-Queen Bedded Guest Rooms, as well as our Balcony Rooms overlooking all the action below along the Clifton Hill District. ... more less
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- Also Known As:
- Howard Johnson Niagara Falls
- Niagara Falls Howard Johnson