Everything was perfect. The staff was very helpful with any and all questions we had. We were given directions to place we needed to get to and tips to help us get the best value for the things we wanted to do.More
- Free Wifi
- Breakfast included
Everything was perfect. The staff was very helpful with any and all questions we had. We were given directions to place we needed to get to and tips to help us get the best value for the things we wanted to do.MoreShow less
We are happy to hear that you had an excellent stay and that the staff was so helpful to you. We do try po provide our guests with information to benefit their stay. We hope the stay was memorable and we will see you on your future visits to Niagara Falls. Thank you for choosing Howard Johnson.
Hotel was in a good location as we were able to park and walk to the falls and other tiurist places.
The room was small and the bed was uncomfortable along with the pillows that werw very lumpy.
Thank you for providing us with your perspective. I am sorry that the bed was not comfortable for you. We appreciate hearing from our guests how we may improve our product and services for our future guests.
The hotel was everything I imagined and the staff were very friendly and helpful and it is pet friendly
Thank you for the very kind compliments. We are pleased to hear that we met and exceeded your expectations in providing a memorale experience. We hope to have you as our guest again soon. Thank you.
all in all our experience was wonderful. however people staying with children need to supervise more and more hall checks after 11 pm. Arcade needs updating. Overall great experience, we will be back again.
Thank you for providing your perspective on parental control. We are happy to heard that overall your stay was pleasant and you did enjoy yourselves. We await the opprtunity of having you as our guest again soon. Thank you for choosing Howard Johnson Hotel by the Falls.
This hotel is very dirty and worn, walls and door are paper thin. Very noisy, bed blankets had stains, carpet was disgusting, furniture worn out, TV from the 80's. Internet reception was poor -intermittent. Over priced, but even if it was offered free I wouldn't stay here ever again. Worst part of our holiday.
I am sorry to hear that you did not enjoy your stay. The hotel underwent renovations in the past two years including carpets,wallpaper,and linens. As the trend is slowly changing many Hotels still have the older style TVs, there are plans to upgrade the TVs in the near future. If there was an issue with the rooms and you were so concerned you should not hesitate to advise the management that we may try to resolve the situation during you stay. I am sorry that we could not meet your expectations.
The hotel is in a great location close to the action. Rooms are dated. We booked a room with a balcony but didn't get one... because of the inconvenience a small discount was given but it wasn't what we were expecting. We've stayed here before and we'll likely go back...
Thank you for advising us of the unfortunate circumstances. I am sorry that you did not receive what you had reserved. Please accept our apologies as the discounted rate was compensation for not being able to provide the balcony room when you did have it reserved. We are happy to hear that you would consider to return and offer us the opportunity to redeem ourselves. Thank you for choosing Howard Johnson Hotel by the Falls.