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“Friendly and Clean!” 5 of 5 bubbles
Review of Howard Johnson Hotel by the Falls Niagara Falls

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Howard Johnson Hotel by the Falls Niagara Falls
Ranked #21 of 129 Hotels in Niagara Falls
GreenLeadersBronze level
Cuyahoga Falls, Ohio
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Friendly and Clean!”
5 of 5 bubbles Reviewed April 19, 2012

Had a great experience. Got a suite with the heart-shaped Jacuzzi, which was very large and very clean- tv remote was the only downside- very slow and annoying. Could tell the room had been newly renovated- very nice shower stall. Bed was very comfortable. We used the swimming pool and hot tub a couple of times and found them very accommodating and the pool had a very fun slide, which my husband and I both bravely used (I'm sure somebody somewhere is giggling at that video...)

I can't go on enough about how friendly the staff was- we dealt with a particular woman who was so friendly and suggested places to go that the locals enjoy so as to avoid the high prices of the Clifton Hill restaurants- she even printed us a map so we could take an excursion to Toronto.

Really the only downside of the whole experience was that they charge you daily for parking, which is fairly annoying and our tv went out the one morning, but they fixed it before we got back that evening.

Room Tip: Picking a suite means you aren't back to back with someone else which gives you a very quiet exp...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jamieandmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, April 23, 2012
Thank you for your gracious compliments, we are plaesed that we were able to provide you with such a memorable experience. We await the opportunity to provide the same hospitality on your next stay in Niagara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,249 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
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galway
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 16, 2012

Super clean, a great value. Very helpful staff, Pool area nice, great hottub.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank keysgirlGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, April 19, 2012
Top of the day to you miss. Thank you for your kind compliments. We appreciate your input look forward to the opportunity to have you as our guest again on your next trip to the Falls.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oshawa
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 31, 2012

From the moment we checked in the front desk staff were very helpful and accomodating, especially to our 5 and 2 year old. The waterpark package is the most reasonable in town (I extensively researched this) and the service was great (thanks Fernando!). Definitely our new favourite in Niagara Falls.

One thing - the waterpark is free for people 2 and under, not under 2. This caused some stress but was handled appropriately.

Ask for a room on the Clifton Hill side of the hotel if you are staying in a traditional guest room. The view is great and you can see the skywheel!

Room Tip: The queen balcony rooms have a view of the fireworks in the summer I am told.
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  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ackerblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, April 1, 2012
Thank you for the gracious comments. We are pleased to hear that we are your new favourite and hope to remain in your good favour during your future visits to Niagara. Thank you for your patronage of Howard Johnson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 31, 2012

We usually stay at the Hilton fallsview but to save a few dollars we opted for this place. Great choice!! Check in was easy and front desk friendly. Our room was clean and comfortable. The young evening guy at front desk was a cleaver chap and actually had my wife and Iaughing in hysterics. Great job!!! We will definitely be back due to staff, location, comfort and cost.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank benoir1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, April 1, 2012
Thank you for your kind very comments. We are happy to hear that our service was able to convert you to the go happy go hojo team. It is always nice to hear when we have been able to provide a memorable experience for the guest. Thank you for your continued support of Howard Johnson, we await the opportunity to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Near North, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 27, 2012

This hotel was a clean and beautiful. Jacuzzi suite was very large with a very comfy king size bed. Extremely reasonable prices! Located very close to Clifton Hill and the Falls. Don't believe the 2 star ratings! Great staff as well.

Room Tip: Only drawback was that jacuzzi rooms are not available with a terrace. Only the lower priced rooms...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lizzy835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, March 29, 2012
Thank you for the kind words of praise. We are pleased to hear that you had an enjoyable stay and we look forward to the opportunity of having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 18, 2012

Good hotel in a very good location. Clean and good sezed rooms. Staff very helpful.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beth-Clarkson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, March 19, 2012
Thank you for the compliments, we are pleased to hear you enjoyed your stay. We'll await the opportunity to provide you with another enjoyable stay on your next visit to the Falls.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 16, 2012

We booked our room with a balcony and when we arrived got a room without a balcony and the front desk clerk was rude and ignorant when we brought this to his attention and refused to fix the mistake made by there reservation department!!!! after that we went to the room we found blood stains and other stains on the sheets of the bed that evening which was confirmed by the maintenance man Randy who was very helpful... we took pictures of the stains with Randy in the photo's and put a complaint in with the general manager Kevin Little who intern told me we send out our sheets to be cleaned so its not our problem if the cleaning company made a mistake and sent back dirty sheets and compensation would be $50 and that's it because he calls the shots and if i don't like it that's my problem!!also the rest of the room was dirty and my daughter and wife both woke up with rashes and bites on them! i have now put a complaint in with the Howard Johnson's corporate head office and they told me that they would deal with this situation and said sorry to me for the treatment we got from the staff at that location.....I am waiting to see what kind of compensation head office will give me and what kind of discipline the staff will recieve.......

Room Tip: Do your homework before you think of using this location because the manager Kevin Little and some o...
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  • Stayed March 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel by the Falls Niagara Falls, responded to this review, March 17, 2012
When you approached management you noted that you had an issue with one of the linens having a small faded lipstick stain. We immediately sent a housekeeping attendant up to your room to change out the bedding and did apologize intensely for the inconvenience as it was in fact very embarrassing for us to have an incident like this occur. We do believe in customer service and when there is any issue we believe in fair compensation based upon the severity of the issue and our ability to remedy the problem to everyone’s satisfaction. You had demanded that your entire two night stay be refunded as well as a free night stay at another Howard Johnson location which unfortunately was not a suitable or reasonable compensation for your particular issue. It was only after you were advised of the intended compensation that you chose to then bring forth these other fabricated issues. We did advise you that all commentary for customer service issues is received by the ownership for reference, as we do in fact answer to the ownership. We take these types of allegations very seriously such as stating our property has a pest problem. In response to your allegation we took the precaution and called in a certified licensed pest control company to inspect the room thoroughly and provide us with dated documents reporting that no pests were found to be present at any time prior to or after your stay and that there was absolutely no evidence of any bug issue whatsoever in the room as you alleged. The fact that you continue to try and slander the hotel even after speaking with the ownership as well as head office leads us to question your motives and morals. We try very hard to meet and or exceed our guests’ expectations; however we do realize that there are particular individuals that will not accept a reasonable solution. With that being said me and all the staff would like to wish you the very best of luck with your future lodging needs when visiting Niagara Falls.

Yours truly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel by the Falls Niagara Falls

Property: Howard Johnson Hotel by the Falls Niagara Falls
Address: 5905 Victoria Avenue, Niagara Falls, Ontario L2G 3L8, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Niagara Falls
#22 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Hotel by the Falls Niagara Falls 2.5*
Number of rooms: 198
Official Description (provided by the hotel):
Located just one short block to the Top 10 best Clifton Hill Attractions and the mighty water Falls itself and just steps away from the Great Canadian Midway. The Howard Johnson Hotel by the Falls is superbly located in the center of the Niagara Falls/Clifton Hill tourist district offering you an incredible selection of restaurants and shopping adventures. The Niagara Falls Howard Johnson Hotel By The Falls is a 3 Key-Green Certified family-oriented full-service hotel that offers you wonderful Niagara Falls Hotel Accommodations consisting of 198 newly renovated spacious guest rooms including Family Suites, Whirlpool Guest Rooms and Traditional 2-Queen Bedded Guest Rooms, as well as our Balcony Rooms overlooking all the action below along the Clifton Hill District. ... more   less 
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Also Known As:
Howard Johnson Niagara Falls
Niagara Falls Howard Johnson

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