Booked a couples package to spend birthday at Niagara.
Bad experience started before checking in. Since they are under renovation at the moment.
First....We took at least 15 mins to line up just to get into the drop off/pick up area. Once is our turn to go in, hotel staff there would not allow us to leave the car there for check in.
Second... check-in staff. Knowing that we have a couples package, they did not provide any vouchers for our food and our winery tour. I have to go back with a print out to show them what is in their couples package in order to get the vouchers from them.
Third... Tiny room. Our room is tiny. I have never stayed in a hotel room this as tiny as this in North America. Not how I expected a international brand hotel’s standard.
Forth... power / noice / WiFi. We keep hearing the elevator going up and down when we are in the room. And our neighbors talking across from my room. WiFi is either slow or keep dropping every time my wife and I are online. Oh last been not listed... power/electricity are weak which causes the light to dim and brighten all the time.
Overall, this hotel is under their brand standard in my opinion. I will not waste my hard earned money here.More
- Free Wifi