I stayed here June 14th. We were trying to get a Fallsview room but there were none left. We had booked a package that included pizza&wings, Imax, breakfast - when I asked if there was anything they could do to compensate since we couldn't cancel without full room charges. The manager gave 2 for 1 breakfast - NICE since it was included in our package!!! What did we get? Nothing.
My two children loved the pool (mind you they love any pool) and the lifeguard provided waterwings for my son on June 14th. They were collected when the pool closed and the next morning (June 15th) when we went for our last swim we asked for the waterwings again. We were then told that they don't provide them - we have to buy them - what the....??? Overnight it changed??? Didn't we pay so much to stay here to get pampered - apparently not!
Don't get the IMAX package for the pizza - Terrible pizza! Not recommended.
I expected more with the Hilton name and was sadly mistaken! With the price we paid - we should have gotten more
- Official Description (provided by the hotel):
- Rising 53 stories above Niagara Falls, this modern high-rise hotel offers guests luxurious accommodations, 5 on-site restaurants, superior service and the perfect location to experience all that Niagara Falls has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Hotel Niagara Falls
- Hilton Fallsview Niagara Falls
- Hilton Niagara Falls
- Niagra Falls Hilton
- Niagara Falls Hilton
- Hilton Fallsview Hotel Niagara Falls