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“Always a Treat!”

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Hilton Niagara Falls/Fallsview Hotel & Suites
Ranked #14 of 127 Hotels in Niagara Falls
Reviewed January 17, 2014

We've stayed here a few times when we come to Niagara Falls. No major complaints; always clean rooms, good amenities, love the location. The price, comparatively to other offerings, is usually quite high (especially if you do not find a "deal")... but if you want a great hotel choice, consider this Hilton property.

  • Stayed: August 2013, traveled with family
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Thank SultanX89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,118 - 5,124 of 8,845 reviews

Reviewed January 16, 2014

We come to the Hilton Fallsview every year to celebrate sister. The Hilton never disappoints. Rooms are exceptional - great value. Food at the Watermark sitting watching the falls is always a wonderful experience. The pool and hot tub were a welcomed treat. Pool was clean not busy. Staff at the Hilton are very professional and courteous, check in was quick. A great place to stay in Niagara

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

Stayed in a 2 queen bed room in the south tower on the 23rd floor. The view was nice because we could see both falls but it was blocked in the middle by the casino's hotel tower. You can see the fireworks display but I've had better views of it at Embassy Suites and the Fallsview Casino Resort.

Check-in was simple enough with only a short line for the 2 staff persons working. We had requested a higher floor when we booked and at check-in were denied claiming the hotel was fully booked. Keep in mind that I was paying full price (not a groupon voucher or deal of any kind) so I was a little disappointed the request made at booking wasn't honoured.

The shower was pitiful! There was hardly enough water pressure to wash the shampoo out of my hair. Unfortunately we were in too much of a rush to get to dinner to wait for maintenance. The rest of the room was clean and nicely decorated.

After dinner our key cards didn't work. We went down to reception where only one staff member was working and there was a line so I was waiting 15 minutes before I could get the card reprogrammed. I was told it was because I put the card near the magnetic stripe of my credit card - it seemed absurd that the key card would be that sensitive. After a night out on the town once again the key card wasn't working even though we were diligent about keeping it separated - this time we called down and had them send security up to let us in because I was not about go down, wait in line and come back up again. The security staff advised that the issue was actually that their system was down and likely our key cards wouldn't be working again in the morning - quite inconvenient.

It was very convenient to have the covered walkway to the casino, especially in the cold winter weather.

The pool was ok - either its not a heated pool or the heat wasn't turned up enough because it was COLD! Even the room was a little chilly because the lifeguards were sitting around wrapped in towels. So we spent our time in the hot tub instead.

Perhaps because of the system issues check out was not a breeze. I tried using the express checkout on the telephone but the call was not answered three times. I tried using the check out option on the TV but after several minutes waiting while it processed an error message came back. I was not about to stand in the long line again so I just ended up leaving a voicemail to checkout.

  • Stayed: January 2014, traveled with friends
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1  Thank Smilzpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

Staff were attentive and helpful. The room was clean, spacious and exactly what we needed for this trip.

Highly recommend breakfast in the Watermark as you have a wonderful view whilst enjoying decent food.

One negative is the size and range of equipment in the gym. Pretty poor for a hotel this size.

Room Tip: Try and get a room on a higher floor for a better view of the falls
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  • Stayed: June 2013, traveled on business
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1  Thank nanosizedgeeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

Stayed overlooking both falls. Stunning view. Fireworks at 9 pm were fantastic from room.
Had a 2 room suite. Not tons of privacy but ok for 2 couples...separate sleeping areas, but had to go through one to get out of room.
Huge jacuzzi was wonderful.

Room Tip: better value to get 2 room suite than 2 rooms...especially when falls view desired.
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  • Stayed: December 2013, traveled with family
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1  Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

The hotel itself was nice - if not VERY big. Food quality was excellent. We really enjoyed our experience at the Brasa Brazlian Steakhouse - food was delicious. Same with breakfast buffet. Staff were VERY nice. The room was also really nice (had 2 rooms, king beds, fireplace and jacuzzi), but the fireplace wasn't working in the room and we asked them to wait until we came back from dinner before coming to fix but they came when we were still out. Not a huge deal, but still. Overall it would have been a very nice experience EXCEPT for the MATTRESS. It was HORRENDOUS!! Both of us tossed and turned all night and woke up in with back and shoulder pain in the morning. Would like to go back, as the staff and hotel were nice, but not if we actually want to get any sleep or rest, unfortunately.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

The Hilton property is well appointed and conveniently located to everything. There is a heated walkway over to the casino across the street which makes it nice in the winter and when you don't wish to drag your coat around. For work I had to pass through Niagara twice this week and stayed in the hotel both times. The rooms are spacious although in the past two stays the tv has been inoperable. The biggest gripe I have in this beautiful room is that the heater / AC roars like a Boeing 747. I can sleep through almost anything but in both rooms I had one of the worst sleeps as I woke every time the roar kicked in. If you feel you can keep the AC or heat turned off at night ....or you can sleep through ANYTHING I think you will be happy staying here otherwise just bring your ear plugs

Stayed: January 2014, traveled on business
1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Niagara Falls/Fallsview Hotel & Suites

Address: 6361 Fallsview Blvd., Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
#6 Luxury Hotel in Niagara Falls
#13 Romantic Hotel in Niagara Falls
#14 Family Hotel in Niagara Falls
Price Range: $119 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Niagara Falls/Fallsview Hotel & Suites 4*
Number of rooms: 1049
Official Description (provided by the hotel):
Rising 53 stories above Niagara Falls, this modern high-rise hotel offers guests luxurious accommodations, 5 on-site restaurants, superior service and the perfect location to experience all that Niagara Falls has to offer. ... more   less 
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Also Known As:
Hilton Hotel Niagara Falls
Hilton Fallsview Niagara Falls
Hilton Niagara Falls
Niagra Falls Hilton
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls

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