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“A lot of isssues”

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Hilton Niagara Falls/Fallsview Hotel & Suites
Ranked #11 of 129 Hotels in Niagara Falls
Certificate of Excellence
Grand Cayman, Cayman Islands
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“A lot of isssues”
Reviewed June 28, 2013

Rooms by the elevator when we specifically requested they not be right next to the elevator. We went to have that sorted, were moved to the north tower with one room by elevator and the other at the end of a hallway. The room opposite was under construction. Fans were blowing. Drywall dust and plaster all over the hallway carpets. Our room was a two bed suite but we only used the fallsview room, the other one smelled like BO. Elevator wait times were ridiculous. Overall not a great stay. It was our third but possibly final stay at this Hilton property.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank islegal13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Tillsonburg, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 28, 2013

Our company recently had a group of 28 staying at the Hilton, Niagara Falls. All of our rooms were located in the South Tower which had just been newly renovated and were gorgeous. We all ate breakfast at the Watermark Restaurant located on the 33rd Floor and it was fabulous!! Wonderful view!! Would highly recommend this hotel!!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SDavis_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lahore, Punjab, Pakistan
Level Contributor
184 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed June 28, 2013

We were there with children here - ages, 13 ,11, 6 , and stayed in a 2 Bedroom Delux Suite with Premium Views. it is for sure worth to have the fallsview room. We were on the 40st floor and had amazing views. . The buffet breakfast was very good , cleaning was also very good , since kids did lot off mess but again it was nice , my kids did not want to go to fall and only wanted to see from room , we say early morning , day light , and sunset , it is worth to have falls view , for sure .

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadeem B J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 27, 2013 via mobile

The view was definitely worth the extra money for the premium rate as we were given a room on the 48th floor which was outstanding for the Friday night fireworks. Weirdly there is not a 2nd closet in the room with sitting room and window and the shower/toilet area is not properly ventilated so it held a real musty smell. Customer service was not at all the norm for a Hilton Hotel that we've stayed with across the US. First there was an elevator issue that lasted more than 4 days which caused waiting to be in excess of 20 min at peak times and still was not fixed when we left. a simple explanation and posted signs for the elevators not working would have been helpful. Secondly it was somewhat difficult to warm baby bottles - one time concierge sent up complimentary hot water in tea carafe and the next time they wanted to charge $8 for the plain hot water. Instead they recommended for us to use the coffee maker only to find out that it leaked when warming. Thirdly there was a mistake on our invoice and it took 3 days before someone could explain the charges and another day for it to reflect properly on our credit card. Would I stay here again? Maybe - just because the location and view of both falls is hard to beat.

Stayed June 2013, traveled with family
Helpful?
1 Thank Karla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 26, 2013

This hotel has the potential to be fantastic but there are many issues with it currently. The Positives: Excellent location, wonderful room, beautiful view, parking. The negatives: As another reviewer had mentioned, there is an elevator tech strike going on. We stayed in the north tower and only two out of the 6 were working. Staying on the 42nd floor I walked up and down the stairs 8 times to avod the hour long lines. This is downright unacceptable. Even the elevators that were working were actually broken. Also, as someone else said, the fire alarm went off at 1 in the morning. A few minutes later a girl came on the loud speaker in a very panicy voice and said the "situation is being investigated". What? This was very alarming considering we were staying of the 42nd floor. A few minutes later she gave the all clear-still with her panicy tone of voice. I think this whole situation could have been handled alot better. Also, no discount was given for the inconvenience. Constructuion was going on all across the hotel. Also, the wifi is an extra charge and the computers there use wifi therefore you have to pay for the wifi even to use the desktop computers. I am a very loyal hilton honors member and this was my worst experience at a hilton yet. Given the other high quality hotels in the area, i simply cant recommend this hotel to anyone. If by happen chance you do stumble into this place ask for a room on the lowest floor, given the elevator situation.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ted N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowmanville, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 26, 2013

In 2012 my wife and I wanted to celebrate our 25th wedding anniversary with friends. My wife has a handicap and a severe digestive problem, so we decided to book joining rooms with our friends where we could eat in one room and have a private bathroom in the next that That my wife could use if an emergency arose. Shown to her room we were sad to discover that they were not joining rooms as promised and on speaking to the front desk nothing was done. They didn't care, and did nothing for us. Never again!!!!

  • Stayed July 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
1 review
Reviewed June 26, 2013

My husband and I don't get away from our children often so I wanted to be sure that I got all the bang I could for my $$. The Hilton delivered! I got an amazing Groupon with breakfast, lunch and dinner and drink vouchers and we ended up - upgrading to a fallsview on the 31st floor. It was $40 extra a night but with the $ saved on the Groupon it was worth it (in my opinion) The vouchers were great for breakfast but The Watermark is VERY pricey...you are paying for the view...just know that going in. They had a couples dinner for $139 with a $65 Voucher and tip we ended up spending quite a bit! Brasa is amazing!!! I actually liked better than the Watermark!! Three complaints: Elevators: there is a strike...blah blah not my problem...but oh yeah it is!! Lengthy lines during check in and check out times. They actually gave us free parking for 3 days for that. Fire alarm went off at 1am....scared the crap out of me...no one at the front desk would answer the phone it just rang and rang had to go down 33 flights of steps to find that it was nothing. NO outdoor pool...that would make this hotel perfect! I wanted to lay out in the sun! Starbucks are at every corner!! LOVED that! Also if you come into the Falls from the US you will be roaming on your phone. Know that going in. Turn off your data unless you have wi/fi. Otherwise you will get charged international rates! If you don't mind walking - you can walk everywhere...you may as well since you will be eating REALLY GOOD and ALOT!!! Perfect location to be near the very classy area of Fallsview Avenue. We would definitely go back and stay at the Hilton!

Room Tip: Corner Suites are AMAZING! Book a regular room and upgrade upon arrival.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JENNLIGHTSSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Niagara Falls/Fallsview Hotel & Suites

Property: Hilton Niagara Falls/Fallsview Hotel & Suites
Address: 6361 Fallsview Blvd., Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
#5 Luxury Hotel in Niagara Falls
#13 Romantic Hotel in Niagara Falls
#14 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Niagara Falls/Fallsview Hotel & Suites 4*
Number of rooms: 516
Official Description (provided by the hotel):
Rising 53 stories above Niagara Falls, this modern high-rise hotel offers guests luxurious accommodations, 3 on-site restaurants, superior service and the perfect location to experience all that Niagara Falls has to offer. ... more   less 
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Also Known As:
Hilton Hotel Niagara Falls
Hilton Fallsview Niagara Falls
Hilton Niagara Falls
Niagra Falls Hilton
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls

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