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“great location but free wifi doesn't work” 4 of 5 bubbles
Review of Courtyard Niagara Falls

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Courtyard Niagara Falls
Ranked #10 of 129 Hotels in Niagara Falls
Certificate of Excellence
Toronto, Canada
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“great location but free wifi doesn't work”
4 of 5 bubbles Reviewed August 7, 2014

this hotel is located where all the action is ... Clifton Hill is only steps away. Close walk to both casinos and the falls attractions. Lots of options for restaurants and keep in mind there is a daily parking fee (which was reasonable). Just wish the free wifi would actually work (it didn't on all 4 of our phones).

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank rtae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,802 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 7, 2014 via mobile

This hotel is very nice they have free wifi and they have a indoor and outdoor pool. The room was nice and the staff and service were good too this hotel is near all the restaurants and shops are there's a Keg restaurant located downstairs of the hotel.

Stayed August 2014
Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed August 6, 2014

We are a family of five and stayed at the hotel from Sunday Aug3 to Wed Aug 6. We are from PEI soafter driving for 20 hours we were looking forward to checking into the hotel. We arrived at the hotel at 245 and hoped we could check in 15 minutes early. We were told that check in was anytime after 3. We sat in the waiting area and noticed others getting checked in. At 3pm there was a very large line up. We decided to try to check in again at 315 and was told that our room was not ready. I explained that we were told that check in was 3 and she said that check in was anytime after 3, whenever the room is ready. After standing at the desk for 10 mins, she told us that our room would be ready after 415. She said that because check out isn't until 12, sometimes the rooms are not ready. I told her that it was rediculous.
However, the room was huge and clean. Location is great.

Room Tip: The family sweet is the best value
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank Notha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 6, 2014 via mobile

Overall it was a good stay, and a great location. For a Courtyard it was a little pricey.. Especially when you add in parking for 2 cars. All of the staff from the desk to housekeeping were extremely friendly and professional. The only thing I did notice, they did not do the best job vacuuming both the hallways and rooms. They would definitely benefit from taking a few mins extra to take care of that.
Other than that I would most likely stay here again

Stayed August 2014, traveled with friends
Helpful?
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesup, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 5, 2014

We took a nine day bus tour...we spent two nights in Niagara Falls at this Marriott...it had the best mattress we had ever slept on!!! Wish I had ask the brand!!! Our room was on the first floor it was very large and very clean and quiet!!! The breakfast was very good!!!

Room Tip: We had a first floor suite it was very clean and quiet!!!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NoDogsPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockton, Illinois
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

Our two families traveled to Niagara for a short vacation and enjoyed our stay at the Courtyard. Quiet and comfortable. We were able to walk to the main attractions without having to pay the bigger prices to be right in the tourist area. Service was excellent and the concierges were extremely helpful. Just wish they had the free breakfast. That is always a plus with the family. Wi-fi didn't work very well.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank antwo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 3, 2014

I had the worst customer service rep named justin front desk. My boyfriend was staying at the hotel for his birthday while I was across the country. I asked for room service at the hotel so I can send something really nice sent to his room. This justin person says this not a regular hotel I don't understand what you want lady . In such a very rude manner. Then he makes such a big stink about my plan. I have worked for hotels chains before, and this I'd by far has the worst customer service I seen yet. This hotel should be shamed of themselves for this kind of non sense! There should be better way to talking to guests.

  • Stayed August 2014, traveled with friends
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Christina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bev N, General Manager at Courtyard Niagara Falls, responded to this review, August 5, 2014
We appreciate your feedback. We are sorry to hear about your negative experience with one of our front desk associates. Your review has been shared with the entire front desk team as an example of how we can strengthen our communication skills with our guests. I would be more than happy to discuss this matter with you further and can be reached at 905-353-4011.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Niagara Falls

Property: Courtyard Niagara Falls
Address: 5950 Victoria Ave, Niagara Falls, Ontario L2G 3L7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Niagara Falls
#12 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Niagara Falls 3*
Number of rooms: 258
Official Description (provided by the hotel):
Discover a refreshing travel experience at the newly renovated Courtyard by Marriott in Niagara Falls. We are just minutes away from Niagara Falls and centrally located in the heart of the entertainment district. Every stay will be a new adventure. There is so much to do, and out of all the Niagara Falls hotels, the Courtyard is in the "centre of it all." ... more   less 
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Also Known As:
Courtyard By Marriott Niagara Falls Hotel Niagara Falls
Marriott Niagara Falls
Niagara Falls Courtyard
Niagara Falls Marriott

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