This is my first time writing a review although I always read the reviews of a hotel before booking a stay. The Courtyard Marriott checked off all the boxes for our purposes. We were a group of eight looking for a convenient, hassle-free overnight stay; and that is what the Courtyard did. We had four teens with us who were all wanting different menu choices, and were hungry. We decided to eat at the Kegs in the Hotel. I like the food at the Keg but have always been disappointed with my experience at the Kegs because of their serving style. I always have a feeling of being rushed through my meal. This was not the case. They seated our group in private location at the back of the restaurant where we a had a wonderful relaxing dinner. The wait service was very attentive without being intrusive. I was grateful for that as our family from overseas had already had a less then memorable experience in Toronto at restaurant were they had paid a good amount of money and were expecting great food and wonderful service, and did not get it. Thank you the Keg.
Our hotel room was large, met our needs and was well priced. Our families were beside each other, and again we appreciated that convenience. The hotel is conveniently located to all local attractions and was well kept. The boys liked the TV screens in the front lobby that kept them informed of daily news events. Good value for your money.
Now, for the reason why I decided to write the review. In our rush to be ready in the morning I had left my Kobo Arc on the bed. My heart sank when I discovered what I had done while unpacking. I quickly called the hotel and was put through to the housekeeping department. The lady on the phone was very helpful and went down to the laundry room. When returning to the phone she asked me to describe my kobo. They had found it, I was so relieved. She asked how I would like it returned, even suggesting to me that she would personally wrap it and mail it off. In a few days it arrived back to me in perfect condition. I cannot tell you how appreciative I am. Thank you.
I would recommend this hotel to anyone as their customer cannot be matched.
- Official Description (provided by the hotel):
- Discover a refreshing travel experience at the newly renovated Courtyard by Marriott in Niagara Falls. We are just minutes away from Niagara Falls and centrally located in the heart of the entertainment district. Every stay will be a new adventure. There is so much to do, and out of all the Niagara Falls hotels, the Courtyard is in the "centre of it all." ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Niagara Falls Hotel Niagara Falls
- Marriott Niagara Falls
- Niagara Falls Courtyard
- Niagara Falls Marriott