The hotel was very difficult to find. We drove right by it the first time because the front is boarded up as they are doing construction on the building. When we finally did find it we pulled around back to the valet parking and found that they were mixing burning, smelly ashphault right outside the door to the hotel and using loud power tools. We expressed our concerns about the construction to the front desk staff but were told it would not affect the area of the building where we were to be staying. We had booked a fallsview room, but when we got up to our room we found it was really a partial view (this hotel is on the opposite side of the street from the falls so there are other hotels between you and the falls). Our view was mainly of a crane and the casino parking garage but we could see the falls in the very corner of the window
Needless to say, this was not the romantic view we imagined when we booked the hotel. We went down to talk to management and after much discussion they agreed to transfer out reservation to the Embassy Suites across the street. We received a suite at the Embassy with an amazing view of both the horseshoe and american falls. Save yourself the hassel and book at Embassy or Casino hotel. You'll receive a much better view.
- Official Description (provided by the hotel):
- The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Niagara Falls Fallsview
- Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
- Fallsview Plaza Niagara Falls
- Hotel Fallsview Plaza
- Fallsview Plaza Hotel