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“Definitely going back!”

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Four Points by Sheraton Niagara Falls Fallsview
Ranked #28 of 129 Hotels in Niagara Falls
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Definitely going back!”
Reviewed August 11, 2014

I stayed at this hotel this past weekend, and after reading some of the reviews I was admittedly a little scared. But I was pleasantly surprised!
The hotel was clean and beautiful, and the staff was so friendly and helpful in every way possible!

My boyfriend and I stayed in the King Jacuzzi room, which I HIGHLY recommend if you're going as a couple.
I loved the convenience of having a Starbucks in the lobby for a quick coffee or snack if you didn't have time for a sit down breakfast.

All in all, I loved this hotel, and will DEFINITELY be going back!
Can't wait to go back!

Room Tip: Choose the King Jacuzzi if you're going as a couple, and don't mind paying a little extra fo...
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  • Stayed August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Marina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Edmonton
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 11, 2014

Excellent service as always. Perhaps one of the busiest weekends of the year (August Long weekend). And they never missed a beat. I have high expectations when staying at Four Points, and they always meet my expectations. Booked excursions in the lobby of the hotel, excellent again. Had a "Falls View". Enjoyed our time here, would recommend for sure.

Room Tip: You are not the closest Hotel the falls, though the Falls View is "OK". .... From the 17th...
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  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank BillNoelck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, August 15, 2014
Dear BillNoelck,
Thank you so much for the positive words regarding your stay and our hotel. It’s great to hear that you had such a wonderful time and that the service we provided you met your expectations.
We look forward to welcoming you back in the near future.
Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 10, 2014

I'm a Starwood brand loyalist. I've stayed in dozens, from Sheraton to Le Meridian to Aloft to Westin, and I've never had any issues. It's gotten to the point that I seldom even check reviews for a Starwood hotel before I stay there. So when I came on to write this review, I was surprised by the fact that only 61% of people recommend it. Sure, the hotel is a bit older, but we had no issues.
Anyway, my wife and I were here for a week when we were looking for a house in the area. Parking is across the street, unless you get valet. The reception area is nothing special, and can be either fast or slow, depending on the time of day.
There seem to be a few banks of elevators, depending on what floor you're on, so we never had to wait long for an elevator.
We managed to get a room facing the Falls, but I really hope people don't book a "Falls View" room and get this one, since there were other buildings in the way, so it was an obstructed view. There were also a few floors above us which probably would have had better views.
The hotel is connected to the Fallsview Casino and the hotel (Hilton?) next door by interior walkway, so there are a lot of choices for food, including Ruth's Chris, East Side Mario's, and IHOP Restaurant actually in the hotel.
There's also the Bodies Revealed exhibit in the 'basement' of the hotel, and apparently there's a large shopping area being constructed in this area as well.
Bottom line, Four Points is one of Starwoods mid-scale hotels. It's a bit cheaper, and you don't get quite the same amenities as you would at, say, a Westin. This hotel is a good example of that. However, I had a good time here, and wouldn't hesitate to go back.

  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Zife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, August 12, 2014
Dear Zife,
Thank you for your loyalty to Starwood hotels and thank you for choosing our property for your travels. It is true that Four Points hotels are select service hotels but at our property we strive to provide our guests with great accommodations and wonderful service. I believe that we succeed on both levels!
I am so happy that overall you had a great time and good luck house hunting!
We look forward to welcoming you back in the near future.
Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 10, 2014

The check in the quick and easy, the hotel was clean staff was very friendly
The room was clean, except the couch had a smell like body odor, stayed on the 15th floor fallsview room the view Was ok I thought we would better view of the falls but overall the room was good, floor Was quiet even though we had children and bachorette party on the same floor
Overall a good experience, and wonderful 17th anniversary, would definitely stay here again and recommend to friends and family.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Rena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, August 12, 2014
Dear Rena R,
Happy Anniversary!
Thank you for choosing to celebrate your anniversary with us, we truly appreciate it. It’s great to hear that we lived up to your expectations and provided you with a memorable experience.
Thank you for posting a review and we look forward to your next visit.
Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 9, 2014

My husband and I along with our 3 kids decided to stay here. We stayed for one night. It was very nice. Our room was clean, the bathroom was clean. The staff were friendly as well. Overall we have a good time.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Azzmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, August 11, 2014
Dera Azzmaz,
Thank you for your wonderful comments, I am happy to hear that our hotel met your expectations. Please think of our hotel the next time you are in the area.
Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
231 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed August 9, 2014

Booked this hotel for a one night stay and after reading the many reviews here, I decided to arrive with low expectations. Fortunately, we were pleasantly surprised!

By the sounds of the other reviews, we must of gotten the newer rooms. We were on the 10th floor (the top floor). The rooms were nicely decorated with a good amount of storage (no fridge though). The beds and pillows were very comfy and the towels were nice too. My only complaint is that the air conditioning unit was the loudest one I've encountered so we didn't sleep very well. Very convenient location to everything. No drop off area to check in; you have to park and lug your stuff before checking in.

Tip: self park at the casino across the street for $5 (no in and out privileges) instead of the self park fee of $15 at the hotel. Park on the 4th or 5th floor so you can easily take the bridge across to the hotel.

Concierge needs to take a course in "service excellence". Free wifi in room worked well. Air vent right outside the room was very cold.

Stayed August 2014, traveled with friends
Helpful?
4 Thank crazy_cat_sab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, August 11, 2014
Dear crazy_cat_sab,
Thank you for giving our hotel a chance, we truly appreciate it. It’s great to hear that overall you enjoyed your time at our hotel and that we were able to impress you.
Thank you for your comments regarding our employees who did not live up to the service standards we have set in place. They will be forwarded to the proper department.
We look forward to your return.
Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 8, 2014

We stayed in this hotel in August 2014. This appears to be an old hotel with dated décor. The room was clean. But there was a leaky faucet in the bathroom sink. Compared to other Sheraton hotels, this was very average.

  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Meera1084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, August 11, 2014
Dear Meera1084,
Thank you for taking the time to review our hotel. I am disappointed to hear that you did not like the feel of our hotel. We recently have undergone an extensive renovation, adding a new tower and updating every guest room to meet the Four Points standards.
Again, thank you for your review and I am sorry that you didn’t have a more positive experience.
Kind Regards,
Dana Albano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Property: Four Points by Sheraton Niagara Falls Fallsview
Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 404
Official Description (provided by the hotel):
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 
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Also Known As:
4 Points By Sheraton Niagara Falls Fallsview
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel

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