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“Four points for Four Points”

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Four Points by Sheraton Niagara Falls Fallsview
Ranked #29 of 128 Hotels in Niagara Falls
Toronto, Ontario
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Four points for Four Points”
Reviewed March 21, 2013

The room was large, the beds very comfortable and the view could not have been better. However, in some details the hotel falls short. Paper cups are provided for coffee or tea instead of china mugs, there is no refrigerator, the cosmetics are of less than average quality, and there is not even the tiniest possibility of letting in some fresh air from the outside. The windows are solid.
Having breakfast included would have been nice. Since I have food allergies, I asked for only coffee, butter and jam (brought my own bread) - the waitress at IHOP had to get permission for this exception but in the end charged me 12.99 for just those three items. If you have breakfast within a hotel, the service should be more accommodating.
The jacuzzi and the swimming pool were a delight to visit during the cold weather.

Room Tip: The higher floors guarantee a better view.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Seryna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 26, 2013
Dear Seryna,

I like the clever title; I wish it said 5 points for 4 points! Thank you for sharing your comments with us, we appreciate the candid comments. I will be passing on all of your suggestions to our department heads; we are always looking for new ways to improve our guest’s satisfaction.

Thank you for the review and we look forward to welcoming you back to our hotel.

Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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london
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 21, 2013

Refuse to pay the local tourist tax -- You don't have to pay it!!

We came into Niagara via bus from Toronto and checked that the hotel was 4km away and offered no pick up service. Taxi to the hotel was $15.00 which we thought was steep.

Check in was quick and easy and was given a room on the 10th floor and when we looked out of the window we could see both the casino and the falls. As a SPG member used to be put on a SPG floor but perhaps 4 points does not offer this? Only one free bottle of water in the room and the room was for 2 people.

Room was fine but nothing special - Pool was nice but cold and the gym looked good but did not use.

We had the Ruth Chris offer but only used it for one of the two nights - See my review of Ruth Chris.

If we could do this again I would have stayed in a Hampton Inn with a comp breakast as the vouchers really had no use to them.

Stayed March 2013, traveled as a couple
Helpful?
Thank redsoxowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 25, 2013
Dear Redsoxowen,

Thank you for sharing your opinions with us, we appreciate all of our guest’s feedback, as it helps our team group and develop. Our hotel does not offer any transportation to any bus stations or airports, I am sorry that you felt the cab ride over was a little pricey.
Our hotel does offer SPG floors, I regret that the front desk was not able to accommodate your party and place you on a SPG floor. The front desk agents do work extremely hard to ensure that all of our SPG members on placed on these floors, but at times we do have numerous SPG members staying with us.
Our front desk is staffed 24/7, so if you ever need an extra bottle of water, please dial “0” and someone will gladly deliver one to your room.

Kind Regards,
Dana Albano
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Peterborough, Canada
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 20, 2013

Great value for $105 CDN per night with good value coupons for area restaurants. Room was very nice and pillows were to die for.
Great location and value. Very popular hotel typical of most Sheraton hotels.
Highly recommend.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 25, 2013
Dear LarryD,

We appreciate the love for our hotel! I am very happy that our rooms and location exceeded your expectations. I am pleased to hear that our signature Four Points comfort bed and pillows made quite an impression on you – they are to die for!

We look forward to hosting your next vacation to Niagara Falls,
Dana Albano
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Ontario
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 17, 2013 via mobile

We just came from a night stay at this hotel, we had a very good experience at this hotel. We booked city view 2 queen size bedroom. We arrived at the hotel around 5pm, there was line but it moved quickly, the staff we meet at the reception was professional and friendly, our room is in the 10 th floor and its spacious and modern with a nice view over looking the Casino. We used the pool and found the pool water temp is kind of cold and one of the 2 hot tubes is closed. The guest service follow up with us to check if everything's are ok after we placed a call to check the tv in our room....good service... Definitely we will come to this hotel.

Stayed March 2013, traveled with family
Helpful?
1 Thank abbssi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 21, 2013
Dear Abbssi,

Thank you for choosing to stay at our hotel, your business is appreciated. It is great to hear that you had a wonderful check-in experience and that your room met your expectations. Thank you for recognizing that our staff is working extra hard to ensure every guest has a memorable time – I am pleased to see that you received a call back after you experienced some issues with the television in your room.

We look forward to hosting your next trip to Niagara Falls!

Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fergus, Ontario
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 15, 2013

Stayed at the Sheraton at the beginning of March break with a travelzoo coupon deal including $70 for on site Ruth Chris Steakhouse, $20 off site Outback Steakhouse, $15 IHOP on site and 2 day WEGO passes for 2. We upgraded to the falls view for $30 more, and had a wonderful view on the 16th floor. Checking in was a bit of a lineup because of the holiday, but the front desk was fast, and efficient. There are computers and free coffee at certain times in the lobby. The room was nice with king bed, as requested, coffee maker, and shower amenities, hair dryer etc., although there was no refrigerator in this room.
We found, like others who have reviewed, that the coupon deals for the resteraunts aren't really worth it, although our meal was delicious at Ruth Chris, it was way over our $70 coupon, as you pay extra for each side dish, although they were generous helpings. It's worth while to obtain a "fireside" booth, as we were seated in the middle and wait staff was constantly walking past us the whole meal. We did use the IHOP for breakfast, and found also high prices for that, so we opted out of our Outback coupons in favour of obtaining a window seat closest to the Falls at Elements, in the Table Rock. We had amazing appetizers and shared an amazing desert there, enjoying a leisurely 2 hours staring at the Falls while we savoured every bite.
We did also get a Starbucks coffee, on site, for the road, but it too is over priced, although good.
It s nice to have the convenience of walking indoors to the various places to eat and shop but the best convenience is use of the provided WEGO passes. We made use of these to go and visit down by the brink of the falls and have our meal at Elements, as mentioned above.
Parking is $12 self park across the road from the Sheraton. There are 2 Sheratons in Niagara Falls, so make sure you know which one you are booked at!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blondie577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 19, 2013
Dear Blondie577,

Thank you for taking the time to review our hotel, we appreciate the candid feedback you provided. We are happy to see that you had a fast and efficient check-in experience and that our hotel amenities exceeded your expectations.

I am pleased that you enjoyed Ruth’s Chris restaurant, they do serve amazing food! I regret that you found the menu prices a little high.

We look forward to welcoming you back in the future!

Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
166 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 14, 2013

It's been a while since I last stayed at this hotel. Liked it before, like it even more now. The rooms were clean as usual. The white sheets looked fresh and clean. Bed was comfy and so were pillows. Lots of storage spaces with the canvas containers they fitted into the unit under the TV.

Looks to me that the hotel has adopted an environmentally friendly approach by installing dispensers with body wash, shampoo and conditioner in their shower. Some may find this convenient rather than having to deal with soap bars and little bottles of shampoo etc.

Another feature I loved was the complimentary inroom wireless access which most hotels charged a fee for. Even better, they had few computers in the registration area with a printer as well. This is great for people who need access to a computer and printer.

Swimming pool was comparatively smaller and had a strong chlorine smell.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SammieMiche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 21, 2013
Dear SammieMiche,

Thank you for writing a wonderful review about our hotel! We are so pleased that our hotel exceeds your expectations, from our guest rooms to our complimentary internet we offer in the lobby; equipped with printers.

Thank you for noticing the direction our hotel is taking, a more environmentally friendly approach. We have stopped putting guest folios under the door; instead we are emailing them to our guests. We have changed our dispenser in our rooms, as you have mentioned - just to name a few!

We look forward to hosting your next visit to Niagara Falls!

Dana Albano

,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 14, 2013

Checked in late on a Saturday (5pm) and rooms were not ready. Had to wait an hour. This happened to sister also. When we finally checked in, both rooms had an odour, but stronger in sister's room. (Turns out there was a water spill on the carpet that they never took care of). There were no apologies for the state of the rooms and no attempts to move us.

I would not return, and considering that the Fallsview Casino hotel is closer to the casino, and much more courteous, I don't understand why anyone would stay here.

Also don't get suckered into their parking scam - they charge you $12 when you can park at the Casino lot for free (with a PAC card - just pick one up at casino).

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geeflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, March 18, 2013
Dear Geeflo,

Thank you for the great feedback you provided. This level of detail is important for us so we know exactly how we can improve for future experiences.

In the meantime, please allow me to address a couple of your concerns. I am truly sorry that your rooms needed a little extra care and were not ready for you when you arrived. Whenever possible, our front desk staff is more than delighted to move guest’s rooms. I regret this was not able to occur, as we were sold out.

Our hotel offers parking but for a fee, this is correct. Self-parking is $12/night and valet is $20/night.


I sincerely apologize and I hope that you would not let these instances deter you from staying at our property in the future.

Kind Regards,
Dana Albano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Property: Four Points by Sheraton Niagara Falls Fallsview
Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Niagara Falls Fallsview 3.5*
Number of rooms: 404
Official Description (provided by the hotel):
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 
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Also Known As:
4 Points By Sheraton Niagara Falls Fallsview
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel

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