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Clifton Victoria Inn at the Falls
Ranked #25 of 129 Hotels in Niagara Falls
Toronto, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nothing bad to say”
4 of 5 bubbles Reviewed April 1, 2014 via mobile

We stayed there with our kids and other family members and it was cozy and clean. It had its own indoor pool the kids could use and a lovely buffet breakfast. Very small but so cozy. It's located near the casino and walking distance to the water park.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dolce08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (326)
Date | Rating
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English first
Guelph, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

From the minute we checked in, to the moment we checked out, all staff were amazing, friendly and helpful.

Our room was on the second floor, two queen beds.
It was very comfortable.
The pool was fun for the kids - towels are provided so you don't need to bring one from your room.

The breakfast buffet was decent. Help yourself style.

Waffles, oatmeal, breads and such, sausage patties, egg "patties", yogurt, orange or apple juice, teas, coffee, milk.
There was also a basket of oranges - that was the only fruit available.
The kitchen staff was great - so friendly - restocked everything as needed.

We had a great time - and the kids loved it! We will stay there again. Very close to everything. a quick walk to all the attractions.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grace K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed March 18, 2014

GOOD VALUE & CLEAN
If you're already in Niagara Falls with the family, then the Clifton Victoria Inn (CVI) is pretty good value with parking & breakfast included.

For the price (again basing this on "value"), the rooms are decent, clean (we always pre-check the beds & room before bringing bags in and settling in) and comfy. The included breakfast buffet is the kicker that makes it worthwhile, but trust me: GO EARLY! On a weekend that area of tables will fill up quickly...and there's likely a lineup for the make-your-own waffles (a real hit with kids).

HISTORY
The main part of the hotel is fairly old, especially noted by the elevators, but then it's been added on to with a secondary wing and a large covered atrium that makes for a nice interior to look onto. In the atrium is the small pool, breakfast buffet dining area, and the reception, so it gives a bit of outdoor feel for the indoors during the winter - a nice touch, but makes for chlorine smell throughout. It's not a high-end place, but is good for the buck.

STAFF
Generally, the staff were quite good, but found the woman in charge at the front desk to be a bit abrupt with us...and, quite annoyingly, did so while smiling. We found it quite rude, as she was obviously smiling in a forced way while essentially giving us the message to move along and don't bother her. The others at the front desk appeared bewildered by the behaviour of their "boss", but also appeared green (aka new). Maybe she had had a bad day, or maybe she's simply not suited to the service industry.
As we were ready to depart, an automatic e-mail was sent by the CVI manager thanking us for our stay, and announcing that the property was to fall under the Marriott brand. That little nugget made for our conclusion that the front desk manager-du-jour was definitely NOT consistent with the Marriott brand. Hopefully she either shapes up or is shipped out.

CONCLUSION
We would return for another family trip....but definitely arrive early for breakfast!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank my-itinerary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed March 17, 2014

TERRIBLE customer service.
The front desk staff during our stay was extremely rude.
I wrote an email to the manager complaining about that person but I did not get a response back.
I would not recommend this hotel AT ALL.
I would rate below 0 if I could

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Unimportant_001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orillia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 15, 2014

This is the 2nd time we have stayed at this hotel and enjoyed it. Although it is dated it is kept clean. The beds were very comfortable. They will be renovating and updating in the near future. It is located close to all the attractions, Clifton Hill, Fallsview Indoor Water Park and a short drive to the Falls. The friendly staff were ready & willing to help if you needed anything. Very good family destination. Looking forward to seeing the new upcoming renovations.

Room Tip: We enjoy the family rooms they have 2 separate rooms so we don't need to go to bed when the kids...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tinanater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 bubbles Reviewed March 15, 2014

We've stayed @ a lot of hotel rooms in Niagara but nothing beats the Clifton Victoria for friendly service. We stayed over the valentines day weekend which is a busy weekend in Niagara and enjoyed our stay very much! Our son got married so a few of the wedding party were also @ the hotel. A great place to stay with lots going on within easy walking distance!

Room Tip: ask for a room facing the street to catch all the action!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
704 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 927 helpful votes
3 of 5 bubbles Reviewed March 14, 2014

As stated in other reviews the property is dated, showing signs of age and extensive renovations are required. Pictures posted online are accurate. Breakfast buffet is standard and very convenient when travelling with children. Staff did a great job restocking items during sold out period. Parking lot is located in back lot of hotel and luggage carts available. Convenient location to all attractions and Clifton Hill. The highlight of this hotel is the staff. Everyone from housekeeping, breakfast attendants, reception and managers are all excellent and friendly.

Room Tip: If you are sensitive to noise, ask for a room that does not face courtyard.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bestfamilyadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clifton Victoria Inn at the Falls

Property: Clifton Victoria Inn at the Falls
Address: 5591 Victoria Ave, Niagara Falls, Ontario L2G 3L4, Canada (Formerly Hampton Inn by Hilton at the Falls)
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Niagara Falls
#19 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clifton Victoria Inn at the Falls 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
The Clifton Victoria Inn At The Falls located on the Falls Avenue Resort, is within a block of Niagara Falls and the Clifton Hill tourist district. The hotel also sits directly across from Casino Niagara and the Fallsview Indoor Waterpark. The Clifton Victoria Inn has long been a family favorite thanks to exceptional complimentary services and amenities, such as complimentary hot/cold breakfast buffet, 100% smoke free facilities, free wireless internet access and free on-site parking. ... more   less 
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Also Known As:
Hampton Inn By Hilton At The Falls Hotel Niagara Falls
Hampton Inn Niagara Falls
Hampton Inn At The Falls
Niagara Falls Hampton Inn

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