When we checked in at the main building we were pointed to a secondary building that had no one at their front desk. We found this very inconvenient being we couldn't easily go down to talk to them, not to mention felt unsafe. When we got to our room, it reeked with the remaining smell of the obvious previous visitors. There was an entire corner of the room that smelled of most-likely spilled coffee a stain on the chair couch, and another stain on one of our pillows. Disgusting. The bathroom was so lazily cleaned. Little chunks of dirt everywhere in the bathroom even the trash can bag hadn't even been pushed down to the bottom. I tried to open the window in the bathroom to make up for the lack of ventilation and was shocked to discover beneath the fancy curtains pretty much hell on the window frame. We didn't even want to touch the window it was full of mold and rust. The lighting is horrible. The room consists of 3 lamps that you have to turn all on in order for the entire room to be lit. Every time we came into our room there was a new bug waiting for us. The cleaning staff seriously needs to be disciplined. We are never coming back to this dump hole. I can't even put into words how dirty we felt just sleeping here. It was almost as if the fancy bed spreads and furniture were merely illusions to what it actually is.
Thank you for taking the time to write a review. We always appreciate our guests feedback.
First, we would like to sincerely apologize for the poor service you experienced during your stay. Your experience with the Ramada Plaza was not the quality of service that we have promised t provide to our guests. Our promise is something that we strive to deliver to every guest every day. There is no excuse that our staff did not fulfill that promise in your case. Please accept our sincerest apologies. Please feel free to contact the front desk manager at Brittany.email@example.com to discuss any other concerns or comments you may have, and given the opportunity, another opportunity to better serve you in the future.