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“Beware they will Overcharge your credit card” 1 of 5 stars
Review of Ramada Plaza Niagara Falls

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Ramada Plaza Niagara Falls
Ranked #51 of 135 Hotels in Niagara Falls
Detroit, Michigan, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware they will Overcharge your credit card”
1 of 5 stars Reviewed December 21, 2012

This was the first time i stayed at Ramada hotel and definitely would be the last time.They charged my credit card four times for one night stay. Obviously i disputed the charge with my credit card company Amex. It took 4 months for Ramada hotel to reply back to Amex that there was an item missing from the room so they charged me for that. I asked for one king bed but they were fully booked for the labor day weekend so they gave me a 2 queen bed.I stayed in the room for just 6 hours and i stayed there all by myself and i am 100% sure that i left the room the way it was, i didnt even touch the other queen bed. Well the hotel had my information why didnt they call me , why did they come up with that lame excuse that an item was missing after 4 months.I have stayed at so many hotels but have never been treated this way.

Room Tip: Don't visit this hotel and if you do , read your credit card bill carefully coz they will put un...
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Manavdeep W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 26, 2012
Thank you for your comments.
We are sorry to hear that you did not have a positive guest experience. However, it is hotel policy to charge for missing guest room items should they be missing upon a guests departure. Should you have any further questions, please do not hesitate to contact the hotel directly and we will be delighted to assist you.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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St. Catharines, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 20, 2012

My husband and I were very disappointed with our stay this time at this hotel. Our room faced the QEW. The traffic zooming sound was unbearable. It felt like we were sleeping at the airport with our windows open. It was extremely loud. At 1am, I called the front desk and asked if they had ear- plugs...they didn't. At 4am, I called again. I was very tired and upset and asked for this incident to put on record. The gentleman says they can't control what traffic goes on the highway. I told him that they should not be renting this room. In the morning, when I spoke with the manager, she said that no one else had ever complained before. I find this very hard to believe. She was very apologetic. She knew that our trip was ruined. She said that I could have asked to be moved. Too bad I didn't think of it at 4in the morning...and they didn't offer....I left feeling very upset and tired and angry. And to make matters worse, THERE WAS NO HOT WATER.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Pearl051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 26, 2012
Thank you for your comments.
We apologize for what transpired during your stay with us. We have looked into your issue in order to ensure that it does not re occur again. Should you wish to further discuss this matter please contact the hotel directly and we will be delighted to assist you.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 20, 2012

Watch your bills, in fact on check out I suggest you inspect the room with hotel staff before leaving! I was over charged for "extra cleaning" and I left my room cleaner than I found it. By giving hotels your credit card number you give them carte blanche to charge whatever they see fit and The Ramada Plaza Niagara did just that. They won't even let me speak to management to discuss the charges.

Terrible customer service. Watch your statements.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Pat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 24, 2012
Thank you fro your comments,
Please note if there is an outstanding charge on your bill please contact the hotel directly and request to speak with a manager so we may further explain the additional charges on your credit card. We do have additional cleaning fees for guests who violate our no smoking policy or cause property damage to tthe guest room.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 19, 2012

My wife and I purchased two days at this hotel from Dealfind and were very pleased and surprised at the size and condition of the rooms. Checking in was excellent and we were given a room on the sixth floor. We couldn't believe the size of this room as it gave us lots of room to move around. It was the Grey Cup weekend and having two rooms with two large screen TV's to view the game was a plus for us. Don Cherry's Grill was very reasonable priced and the food was excellent. The Hotel is right across the street from an Outlet Mall and that I assure you turns on women especially my wife of 40 years.
We enjoyed our stay and would definitely book again.

Room Tip: The tower rooms attached to the Restaurant is the place to stay in. Noise from the highway is lesse...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rjgodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 24, 2012
Thank you for the wonderful review,
We look forward to welcoming you back in the near future to have another enjoyable stay in one of our luxurious suites!
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Niagara Falls

Property: Ramada Plaza Niagara Falls
Address: 7389 Lundy's Lane, Niagara Falls, Ontario L2H 2W9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 135 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Niagara Falls 3*
Number of rooms: 202
Official Description (provided by the hotel):
The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more   less 
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Also Known As:
Ramada Plaza Niagara Falls Hotel Niagara Falls

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