Stayed for one night in June 2012. I booked through Orbitz and got a great rate on such a big room - king suite with couch and french doors separating the bedroom and "sitting" room. However, my reservation was made for a room with a balcony which they did not provide, and also charged $10 for parking when Orbitz said it was free. The staff blamed Orbitz for both of these false promises and apologized which I suppose is fine, not a huge deal, but did not cut us a break either way. When we asked for a late checkout, the red-haired girl at the desk was somewhat snotty and didn't even make the note correctly on our room, so we got a phone call from the front desk at noon when I had already arranged the 1pm late checkout the night before. The rest of the staff was very friendly. The room was clean and had a very comfortable bed. The a/c worked great. The TV channels were a little weird though, and only about 15 stations come through. There are some attractions in the area but if you want to visit Clifton Hill and the Falls, you're probably better off staying somewhere closer. It would have been quite a walk. Overall I would stay here again because of the quality of the room but I would recommend they get these problems with Orbitz and their cable fixed.
- Official Description (provided by the hotel):
- The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more less
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- Also Known As:
- Ramada Plaza Niagara Falls Hotel Niagara Falls