The first surprise was the $20 per night additional charge for parking. Then we got to our room, which was booked as either 2 queens or a king with a sleeper. When we got there, the very nice desk clerk said our room was a king with a pull-out sleeper. Got to the room, no sleeper. Called the front desk to tell them, and the girl said, "Are you sure?" Ridiculous question, but whatever. So they moved us to a room with 2 queens. Horribly uncomfortable beds, worse pillows. Handle of bottom dresser drawer came off in my hand when I opened it. I called the front desk around 8 the next morning to request two extra pillows, then I put the "Please service room" tag on the door and we left to go sightseeing. Came back mid-afternoon, room hadn't been cleaned yet, no extra pillows. Saw the housekeeping girl, told her not to bother cleaning it since she hadn't gotten there yet (and really, this wasn't a problem, I know they're busy), but asked her if she would mind finding us the extra pillows, since they had never arrived. She said sure and promptly disappeared, never to be seen again. Couple of hours later I called the front desk to ask -- for the third time -- if we could have the stupid pillows. The young man said sure, he would be up in a minute. He was, but brought no pillows. Instead, he told me the pillows were in the dresser under the TV. I told him we had clothes in all three of those drawers, and there were no pillows in there, nor in the closet, or anywhere else. He asked, "Are you sure?" This seems to be their standard response. So he finally returned with two equally bad pillows and a very snippy attitude. The third day, after housekeeping had already come, my son opened the cabinet under the sink to find two bags of garbage and an empty pizza box, clearly left by the last occupant (or maybe someone even further back). I mentioned this to three of the housekeeping staff who were chatting out in the hall when I left the room a few minutes later. They all stared at me blankly. I know they spoke English because they were talking to each other. The garbage was still there when we left this morning. In addition, the pool is so chlorinated that my eyes hurt just standing OUTSIDE the closed door. Of course, my 7-year-old was desperate to go swimming anyway, so we put up with the chlorine, but on nearly every occasion we were at the pool our cards failed to open the door, as did almost everyone else's. It was sort of a running joke that nobody could get in the pool unless someone inside opened the door. We ate one breakfast at the restaurant. We seated ourselves, since nobody approached or said anything. The buffet was bare bones, and the silverware was dirty. The only time we saw a server was when she sullenly dropped the $33 bill off at our table. The falls are beautiful, and this hotel's location is good, but there is nothing else to recommend it.
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- Also Known As:
- Radisson Hotel And Suites Fallsview
- Radisson Hotel Niagara Falls
- Radisson Niagara Falls
- Niagara Falls Radisson