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“good stay” 4 of 5 stars
Review of Radisson Hotel & Suites Fallsview

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Radisson Hotel & Suites Fallsview
Ranked #6 of 135 Hotels in Niagara Falls
Certificate of Excellence
Abingdon, United Kingdom
Level Contributor
223 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“good stay”
4 of 5 stars Reviewed January 14, 2013

We stayed here for three nights,the rooms were spacious and clean.. their restaurant is only fair
eat out elsewhere as there is plenty of choice,we stayed in August and the heat was intense,not
a good month to stay here
Margaret Salkeld Abingdon on Thames United Kingdom

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank margaret-oxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 15, 2013
Thank you for taking the time to write a review of our hotel. I am pleased to hear that you enjoyed your stay with us.

The temperatures in August can be very hot, however, a nice stroll by the falls or a walk through Queen Victoria Park does wonders for helping our visitors stay cool as do our air conditioned rooms.

We do wish to say thank you for choosing our hotel for your visit to Niagara Falls. Should you be in the area again we do hope to see you again.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,073 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (384)
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traverse city
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

We occupied 20 rooms for hockey players and parents. Had no cost parking for our bus, plenty of towels, pool was a little chilly for me and front desk staff was very pleasant, we will stay here again if we make the tournament again next year.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Doug K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 15, 2013
Dear chefnittolo

It was definitely our pleasure to have your team stay with us. We are all pleased that you enjoyed your stay with us and will be staying with us again in the future.

We thank you for your business we not only appreciate it but value it as well.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, NY
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 11, 2013

We booked this hotel based upon the rave reviews of the view of the falls, and paid to have a falls view room. While we were able to see the horseshoe falls, the American falls were blocked by another hotel, so it really was a partial view. I only share this so other readers won't be disappointed. Other than that, the room was nice, the staff was very friendly and the valet parking was easy. The location was good - walking distance to restaurants, casino, etc.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sue_S_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 15, 2013
Dear Sue_S_8

Thank you for your review of our hotel. We are all pleased to hear that you enjoyed your stay with us. I will pass along your comments to the staff as I do know that they will appreciate hearing them.

On behalf of everyone here we do wish to thank you for choosing our hotel for your recent visit to Niagara Falls, Ontario.

I do hope that we see you again should you be in the area.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 8, 2013 via mobile

Valet guys gave a great first impression!
Room was very comfortable with nice calming colours throughout. Excellent view of the falls! Sleep number bed was definitely an unexpected plus. Not a big fan of feather pillows but to each his own.
Overall, a great stay!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hiney21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 10, 2013
Dear Hiney 21

Thank you for your review of our hotel.

I will pass along your comments to the valet as well as the rest of the staff as they will all be pleased to hear that you enjoyed your stay with us.

On behalf of the entire staff thank you for choosing our hotel for your visit to Niagara Falls. We not only appreciate business but value it as well.

We hope to see you again,

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 7, 2013

Stayed here on Jan 1st for a night in the Fallsview whirlpool room. The overall quality wasn't bad. When I first walked in, it smelt like body odor in the room... I tried to look for a window so I can circulate the air but none of the windows were the ones that opened. I had to keep the fan going on all day and night to try to circulate the air but the smell stayed till the next day. The bathroom had the same issue. The shower had the old humid smell and I also had to keep the washroom fan on all night. Sleep number beds were great to sleep in. Staff and service was the best part overall. Nice and kind. Free Wifi was nice but I personally prefer free parking.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gkstmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 10, 2013
Dear Han C

Thank you for taking the time to write a review of our hotel.

I want to assure you that the comments you provided on entering your room are definitely not typical of our hotel. I have discussed your review with our Executive Housekeeper and I assure you that she is working diligently on ensuring a similar situation does not occur again in the future.

I am pleased that the staff and service you received during your visit with us met your expectations.

On behalf of the entire staff here at the hotel we do thank you for choosing our hotel for your visit to Niagara Falls. We do hope to see you again in the future.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mermaid Waters, Australia
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 6, 2013

Friendly, helpful staff. room was great with a view of horseshoe falls. bed was comfortable and room very clean. normally we don't use room service but did on this occasion as it was value for money and promptly supplied.
Great location with the wego bus stop right out front. quick walk to see the falls and prime viewing spot of the fireworks across the street. fallsview casino a short walk. all round nice place to stay.

Room Tip: fallsview room was the way to go
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank digirolz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 10, 2013
Dear digirolz


Everyone here at the hotel is pleased that you enjoyed your stay with us. We would like to thank you for taking the time to write a review of our hotel.

I will pass along your review to the staff as I do know that they will appreciate hearing the nice things you had to say.

Thank you for your business we not only appreciate it but we do value it as well. We do hope to see you again should you be in the area.


Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 6, 2013

We traveled here a few days after New Year's Day. The staff was friendly and helped us find a room with a great room of the falls. However, this hotel fell short of our expectations in several ways.
- First of all, the indoor pool area was not usable as the water was kept too cold to enjoy in the winter as was the temperature in the pool area. Unfortunately, the hot tub area was kept the exact same temperature as the rest of the pool, so it wasn't even "hot." This was disappointing because the hotel advertised its indoor pool and we were excited to use it.
- The bathtub in the hotel room was supposed to have water jets, but to our disappointment did not work. Furthermore, the bathroom was freezing cold despite our attempts to raise the temperature.
- Although our room had a great view I have a feeling that many of the other rooms do not as most of the rooms' views are blocked by another hotel across the street.
- When we first entered our room we were unable to open the blinds because they were broken. We contacted the front desk and they sent someone up to fix them.
Overall, this hotel would be really nice if the different amenities were actually functioning. I know that we were probably visiting during the cold season but that doesn't mean the hotel should skimp on guest services. This hotel is in a good location and if all the service were working properly this would be great hotel.

Room Tip: Room 440, although not on a very high floor, has a very nice view of Niagara Falls.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank buckeyetraveler346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelley070, General Manager at Radisson Hotel & Suites Fallsview, responded to this review, January 10, 2013
Dear Buckeyetraveler346

Thank you for your review of our hotel. I do sincerely apologize for the problems which you experienced with your stay. In researching your stay I did see that the staff responded quickly to correct the problems with your blind, but still, I do realize it was an inconvenience for you.

Our hotel does not have a hot tub, but rather a whirlpool which shares the common water of our pool. I have discussed your recent stay with our Chief Engineer. I do assure you that he is working diligently on resolving the issues you have noted here in your review.

I do wish to also thank you for bringing your concerns to our attention as it is through our guests feedback that we are able to fine tune our operation.

We do appreciate and value your business and I am confident that on your next visit we would exceed your expectations.

Sincerely
Shelley Kemp
General Manager
Radisson Hotel and Suites Fallsview
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel & Suites Fallsview

Property: Radisson Hotel & Suites Fallsview
Address: 6733 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara Falls
#4 Romantic Hotel in Niagara Falls
#10 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Hotel & Suites Fallsview 3.5*
Number of rooms: 232
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Also Known As:
Radisson Hotel And Suites Fallsview
Radisson Hotel Niagara Falls
Radisson Niagara Falls
Niagara Falls Radisson

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