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“Best location in Niagara Falls” 4 of 5 bubbles
Review of Sheraton on the Falls

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Sheraton on the Falls
Ranked #7 of 129 Hotels in Niagara Falls
Certificate of Excellence
Plymouth, Massachusetts
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best location in Niagara Falls”
4 of 5 bubbles Reviewed February 24, 2013

This hotel is right at the foot of Clifton Hill. Its a perfect location for families with all the activities that Clifton Hill offers. Check in was fast and easy. We booked the Falls view deluxe and it was well worth the extra charge. The view is amazing with floor to ceiling windows. This hotel is directly connected to the indoor waterpark, casino and many places to eat without even going outside, which is really nice in the winter. The buffet breakfast overlooking the falls is very good. This restaurant also offered a dinner buffet on the weekends. I am not a big fan of buffets but this was one of the best I have had. The wine list could have been better, even the lobby bar had a very bad selection of wines. The room was clean and nice. The staff was very friendly and welcoming. I would stay here again next time I am at the falls.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pw2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,487 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,987)
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English first
Kingsville, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

This is a Great place for a romantic stay for 2 or for the whole family. Huge water park for the kids, awesome dinning for the adults and beautiful room with great views. King size beds, fire place, marble bathrooms and patio doors that fully open for fresh air and the sound and view of both falls. The best thing we liked about this hotel, was that you can go to the casino, restaurants, water park and hotels that are all attached and you can move freely though central hallways and elevators.
This hotel is in a perfect location, Lundy's Lane is just out the front door.

Room Tip: Ask for a High level for your room and also ask for the middle of the building,, rooms are larger th...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 67Marcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed February 23, 2013

We stayed at this hotel for a few days in August, 2012. As Gold Members, we were given a room with a balcony and a fantastic view of both Niagara Falls and the Horseshoe Falls on the Canadian side. The view was especially impressive at night reflecting the multi-colored flood lights.

I must say that the hotel staff was very pleasant at all times. While I would rate our stay as good to excellent, the area where the hotel is located is busy and what I would describe as "honky tonk" having souvenir shops and attractions which would appeal to kids.The other end of the tourist area of Niagara Falls is very pleasant and close to the Horseshoe Falls. ( Only a fifteen minute walk )

The Hotel itself requires some refurbishing ( including our room ) and the lobby does not have a focal point. There is constant pedestrian traffic; however, this is understandable since the falls attract people from all over the world.

Room Tip: Request a room in the upper floors ( 20's ) facing the falls.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Johnp646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review, March 16, 2013
Dear Trip Advisor Member, Thank you for recognizing the fantastic views from our hotel and your balcony... We appreciate you sharing your comments with us about your stay with us last summer and we thank you for the comments regarding the furnishings. During the fall and winter we have totalling renovated ALL guest rooms with new furniture. The only room item outstanding is the seating that should be completed by the end of March ready for our 2013 season. We look forward to welcoming you back. Thanks again, Don
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

We went twice with my family of four to this hotel, it's clean and has a great view and location. The most thing we loved is the amazing breakfast in an hall with full glass wall with full falls view.

Room Tip: Full falls view
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  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nabeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

Stayed on a quick overnighter for a convention in Town. Arrived quite late and was met by the worlds friendliest valet who gave me a much needed laugh and a great start to my stay.

Room was clean and well cleaned with a spectacular view of the falls and an opening glass door which I have not seen in a highrise hotel in ages. Large 37inch tv with a good choice of channels to keep you occupied in the downtime. There was a party happening two rooms down that was very loud in the hallway but once I was in the room with the door closed I could not hear a sound so A+ on the soundproofing.

Bed was comfortable and the room had mini bar (not stocked with beverages) a few snack items.

I did not try the retaurant or room service as I arrived very late and everything was closed.

I would normally put this in the 4star category but the incredible view gets it a top rating. Will definitely stay here again on my next Niagra Falls visit.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed February 21, 2013

My Wife and I booked a falls view room for two nights in October 2012. When we arrived we we put into a non falls view room without any apology or explanation. When we went back down to query this we were just told the hotel was very busy with a chiropractic convention. The best they could do was to move us the next day and offer free breakfasts for the 2 days of our stay.
3 1/2 months later the Sheraton put through an extra billing to my credit card for no apparent reason. When queried the response was that this was because we moved from a non-falls view room to a falls view room on the second night (despite having paid for 2 nights for a falls-view room). When a forwarded proof that we had paid for a falls view room for 2 nights they emailed the next day and now said we had stayed a third night (which we didn't). I have now forwarded the name of the hotel we stayed at on this night and now they will not answer my emails for one full week now.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review, March 16, 2013
Dear Trip Advisor Member, We appreciate you sharing your comments with us about your stay with us last October and we thank you for the comments regarding our room category and billing. The hotel's location with great views and some with even greater views sometimes is confusing. We have 5 categories on the Fallsview side of the hotel and sometimes the descriptions of a lower floor seems to relate to an upper floor... and I apologize for that. I am including actual photos of the room view on our website to show the difference. I am happy to hear that you will stay with us again. We look forward to welcoming you back. Thanks again, Don
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

This was our 2nd time staying. We went for my wife's bday and the gave us a upgrade to the highest floor over looking the falls. The first night there we arrived in a blizzard and not many places were opened. But we ate at the newly renovated Buffett that night and had excellent food and service specially from our waiter Ben. He was wonderful and it just so happened that we ate breakfast there the next morning and had him again. Our room was clean and everything was fresh. We met alot of great people this time around. We will definitely be staying here again.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ed270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Falls

Property: Sheraton on the Falls
Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Official Description (provided by the hotel):
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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