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“Great for kids!”

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Skyline Hotel & Waterpark
Ranked #32 of 128 Hotels in Niagara Falls
Reviewed March 27, 2013 via mobile

Very impressed with this older hotel. Excellent friendly staff, love the courtyards that my kids could play in, the movie each night with free popcorn for kids let them settle down and unwind from our busy day! Made putting them to bed so easy!

Comfortable beds, and we used a waterpark package found online which was completely worth it. Good location to all. As my son said, "I don't want to leave this place, I wish I could stay forever!"

  • Stayed: March 2013
    • Value
    • Location
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Thank Redsanurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 31, 2013

Redsanurse,

Thank you for your TripAdvisor review of your stay at Skyline Inn at Falls Avenue Resorts. It is a pleasure to have such wonderful comments from someone who has stayed in over 128 cities.

Firstly thank you so much for commenting on our hard working Guest Service staff. All of our staff is committed to guest service and to providing our guests with the friendliest experience that guest service can possibly offer.

We also appreciate your comments regarding our tropical courtyards and movie night. We have four courtyards at Skyline Inn, which are all used to access our courtyard style rooms. Our nightly movie plays in courtyard number two and is always G rated and family friendly. Yes, we do offer complimentary popcorn during the movie nights for all of the kids. Thank you again for your comments regarding this popular Skyline Inn feature.

We are glad you enjoyed our comfortable beds. All of our beds have recently been replaced with the Serta Suite Sleeper 2 mattress for your comfort.

We are overjoyed that your son had a great experience here and we look forward to welcoming you and your family back very soon.


Kind regards,


Anthony,

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716 - 722 of 1,538 reviews

Reviewed March 26, 2013

stayed at skyline march 21-22 got the waterpark package
the hotel is close to Clifton hill and the falls
we arrived at 1pm and checked right in
we were checked in by Billie and she was fantastic - great customer service
the hotel itself was ok and clean
the kids movie was a nice touch although my kids were in bed by 8
great for older kids I was glad they put us far from where the movie was playing so no noise
the only thing I did not like was there is only a handicap elevator to get to the skywalk and you had to wait for maintenance to send you up ( which took them 5 seconds to get there) but we had 3 strollers so we took turns
we ended up carrying the strollers up and down the stairs the rest of the trip
overall a great stay at skyline inn

  • Stayed: March 2013
    • Value
    • Location
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Thank sabnpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 30, 2013

Sabnpaul,

Thank you for your TripAdvisor Review of your stay at Skyline Inn at Falls Avenue Resorts.

We want to thank you for commenting on our wonderful location near Clifton Hill and other downtown Niagara Falls attractions. We are located steps from Casino Niagara and just minutes from the Niagara Falls.

Billie was overjoyed to read that she made such a big difference in your stay. Thank you for your recognition of her friendly and professional customer service.

We are glad to hear that the movie was suited to your needs. We prefer to give our guests the option of staying in the movie courtyard normally for those guests with teenage children, or staying further away normally for those guests with younger children.

We want to apologize for the inconvenience of using the chair lift for your strollers. Unfortunately there is no direct elevator to the Skywalk. We will of course keep such a recommendation in mind for future renovations.

Again, we appreciate your kind comments and look forward to welcoming you back to Skyline Inn at Falls Avenue Resorts.


Kind regards,


Anthony,

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Reviewed March 25, 2013

Found the property and rooms to be very clean, beds quite comfortable. Requested a fan for the room and it was delivered by room service quickly. For that matter the staff was very helpful in every contact. Common areas were quite noisy early in the evening but the hotel was quiet all night. A nice place to stay with children. Walking distance to most of the area attractions. Perkins restaurant attached to the inn had the best meal value in the area.

  • Stayed: March 2013, traveled with family
    • Value
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Thank rporter418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 29, 2013

rporter418,

We want to thank you for your kind TripAdvisor review of your stay at Skyline Inn at Falls Avenue Resorts.

Thank you for commenting on our clean rooms at Skyline Inn. Our housekeeping staffs are trained to be meticulous and thorough when cleaning their rooms. We are glad to read that our guests recognize this.

Our beds at Skyline Inn have all been replaced recently with the Serta Suite Sleeper 2. We are glad to read that these beds are comfortable for our guests.

Thank you for commenting on our friendly Guest Service staff. At Skyline Inn we do our utmost to service our guests as quickly and efficiently as possible. We really do appreciate you commenting on our staff, they were overjoyed to read that they made a difference in your stay with us.

We appreciate your comments regarding the quiet hotel at nighttime. We do our absolute best to enforce our quiet time policy every night. We are glad to read that this worked out during your stay with us.

Again, we appreciate your kind comments and look forward to welcoming you back to Skyline Inn soon.


Kind regards,


Anthony,

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Reviewed March 24, 2013

My family booked through travelzoo, amazing deal. The kids loved the waterpark. The coupons for the arcade and mini put were good. Didn't use the restaurant coupons. Our room was in the courtyard away from the movies, on second floor. Some noise up to 9:30, but that has nothing to do with the hotel - it's just other kids running around. That's their parents job to control that, not the hotel. Our kids were out like a light by 8:30. Room was large and clean. Hotel staff were all nice and accommodating, even when faced with rude and belligerent hotel guests. Would definitely go again next year.

  • Stayed: March 2013
    • Value
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Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 29, 2013

Pat S,

Thank you for your TripAdvisor review of your stay at Skyline Inn at Falls Avenue Resorts. Your comments are very much appreciated.

We wanted to personally thank you for your kind comments regarding your stay with us. We are overjoyed to read that your family enjoyed the Water Park, Adventure City, and Mini Putt. As you mentioned we have four courtyards here at our Skyline Inn location. Only one of these courtyards plays the 8:00pm movie night therefore we have three courtyards that are free of the movie buzz for families with younger children who perhaps have an earlier bed time.

Thank you for commenting on our large, clean rooms. At Skyline Inn we recognize the importants of good-sized spaces to accommodate families with young children. We are glad to read that you enjoyed this feature of our hotel.

We are happy to read that you enjoyed our friendly Guest Service Staff. Our staffs are all Customer Service Professionals and enjoy nothing more then making their guests happy. We always enjoy reading that these friendly energetic personalities shine through.

Again we appreciate your wonderful comments and look forward to welcoming you back to Skyline Inn.


Kind regards,


Anthony,

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Reviewed March 24, 2013

Although the outside of the hotel looks a bit run down the rooms were nice enough. The staff were friendly but stay away from the Perkins restaurant. It was grossly overpriced and the food was mediocre at best. The courtyard was a mess with all the kids running around and throwing stuff. They were pounds and their parents were not much better.

Room Tip: Ask for a room on the second floor
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  • Stayed: March 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Thank kreed100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 29, 2013

kreed100,

Thank you for your TripAdvisor review of your stay at Skyline Inn at Falls Avenue Resorts. Your comments are very much appreciated.

We appreciate your comments towards our friendly Guest Service staff members. Our staff members are always happy to assist all of our guests. Thank you for your kind comments.

We also want to apologize for your experience at Perkins Restaurant. Our Perkins management team is always doing everything they can to ensure our guests receive a good quality food and good service. We are very sorry that you did not leave our Perkins Restaurant completely satisfied with your experience.

We are sorry that our hotel was noisy. As you said we have many families in our hotel and put simply it is difficult to control noise in a hotel when you have the combined noise of 300 children running around playing. This is not to say however that we are not always looking for solutions to such issues.

Again we appreciate your kind comments and look forward to welcoming you back to Skyline Inn.


Kind regards,


Anthony,

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Reviewed March 19, 2013

Our family (2 adults, 2 kids) stayed 3 days/2 nights. From the outside, the hotel looks a bit scruffy but the rooms themselves were clean. Its a nice touch that the hotel plays movies in the courtyard for kids in the evening. It can be noisy when kids are running around the courtyard and if you have a room on the first floor, the noise from the room above can be a bit much (sounds like elephants jumping around). Our second night was so much better because most of the families had checked out earlier. One note of warning: do not eat at the restaurant attached, Perkins. The food is grossly over-priced ($80+ for breakfast for 4) and the quality of the food is terrible. I ended up with an upset stomach and missed out on the waterpark because of it. If you want a tasty breakfast that is reasonably priced, try The Blue Line on Montrose.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
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Thank skkma33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 23, 2013

skkma33,

Thank you for posting your TripAdvisor review of your stay at Skyline Inn at Falls Avenue Resorts.

We always enjoy reading that our guests enjoyed a clean room at Skyline Inn. Falls Avenue Resorts practices the highest standards in room cleanliness. Thank you for noticing and commenting on this.

We also appreciate your comments regarding our Skyline Inn movie night. Our movie plays every evening and is a G rated movie appropriate for families with children of all ages.

We wanted to apologize to you for the noise on your first evening. We do have plans outlined going forward to control such issues during our busy period. We are glad to read that this settled out the second night of your stay.

We also want to apologize for your experience at our restaurants. Please know that our restaurant management teams take your comments seriously and have followed up with staff. Our Perkins Restaurant normally scores very high for food quality and service. We are very sorry that your experience was not up to Perkins standards.

We look forward to welcoming you back to Falls Avenue Resorts soon. Thank you again for the kind comments.


Kind regards,


Anthony,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Our room on the first floor corner smelled moldy and was cold. The restaurant package was a rip off as we paid $107 for two adults and two kids to eat at Planet Hollywood. We didn't use the Perkins restaurant deal as it was just as expensive. A two night stay in a room with bunkbeds for the kids with water park pass was over $600. It was much cheaper to eat at Tim Hortons.

Room Tip: The second floor might be quieter as kids are running across the floors all day.
See more room tips
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyline_GM, General Manager at Skyline Hotel & Waterpark, responded to this reviewResponded March 23, 2013

Rob W,

Thank you for your TripAdvisor Review of your stay at Skyline Inn at Falls Avenue Resorts. We appreciate your comments.

We want to offer you our apologies for your unsatisfactory experience at Skyline Inn. Please know that our standards of service call for no odour at all when you walk into the room. We have recently followed up with our housekeeping department and taken steps to ensure that this is no longer a problem going forward.

We are very sorry the price points of our restaurants were not satisfactory. We have nine restaurants on Falls Avenue Resorts which very in pricing and dining experience in our resort. As a resort we do our best to provide all of our guests with as many options as possible. Our food pricing is competitive to other restaurants in the area.

We again apologize for your experience. On your next visit to Niagara Falls please contact me directly as I will personally ensure your stay is nothing but fantastic.

Kind regards,


Anthony,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Skyline Hotel & Waterpark

Address: 4800 Bender Hill, Niagara Falls, Ontario L2G 3K1, Canada (Formerly Skyline Inn)
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#5 Casino Hotel in Niagara Falls
Price Range: $80 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Skyline Hotel & Waterpark 3*
Number of rooms: 206
Official Description (provided by the hotel):
A popular choice for both families and couples alike. The spacious and comfortable hotel features a superior location and outstanding amenities that suit every style of guest. Located on the 20 acre Falls Avenue Resort, the Skyline Hotel & Waterpark is one block to the Falls and at the front doors of Casino Niagara. Skyline Hotel has been recognized with a Travelers Choice Award as one of the top hotels in Canada for family travel, thanks in part due to generous family suites including bunk bed suites that can accommodate up to six guests, spacious room sizes and refrigerators in each room. Recent upgrades include the addition of free wireless internet to all public spaces and guestrooms. Skyline Hotel & Waterpark features free family friendly movie nights in the indoor courtyard, Perkins Family Restaurant on site, and is directly connected via indoor walkway to the Fallsview Indoor Waterpark (The Travelers' Choice Award winner for top Amusement Park & Waterpark in Canada) ... more   less 
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Also Known As:
Skyline Niagara Falls

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