After having a nice evening for my mom's 50th birthday we checked out the next day only to find a lower rate on our bill than originally booked. My mom being a gold member figured it was a gold member birthday perk. We phone front desk to confirm that this was in fact the right amount and nothing else would be charged to the card.
A couple weeks later i noticed there was a 2nd charge to my credit card and when i phoned the hotel, the lady at the front desk assured me it would be taken off my credit card shortly. Two more weeks went by so i phoned again only for them now to tell me that is what it cost and no refunds would be made. They told me they had billed me in 2 parts without actually giving me the bill for the second part and no notification that it would be taken off of the card. When speaking to the manager, the lady was very rude and never admitted the hotel was at fault, she then transferred me to a voicemail that was not followed up until i approach head office. In the end they did nothing for me but cause me a lot of grief and hassle. Being a loyal member i expected more from this company. I WILL NEVER STAY HERE AGAIN!
- Official Description (provided by the hotel):
- The Niagara Falls Marriott on the Falls Hotel is the ideal place to stay for your next leisure getaway. The hotel serves as hub spot to all of Niagara, and its recent $15-million renovation and upgrade offers our Niagara Falls hotel guests a modern and trendy travel experience. For guests looking to experience the best that a Niagara Falls hotel has to offer, the Niagara Falls Marriott on the Falls hotel is situated in the heart of the Fallsview Boulevard district, minutes away from area attractions, world-class wineries, golf and casinos. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Gateway On The Falls Hotel Niagara Falls
- Sheraton Niagara Falls
- Niagara Falls Sheraton