We found this hotel's website and seemed to be a nice hotel. I looked for the availability and the rates for the night I was planning to stay, and although you can do a reservation online, I noticed it was not a secure website, therefore I just called the hotel directly, told them what I found and they confirmed all the information as correct (availability on that date, type of room, total price).
So, when I got there, the guy at the reception gave me a registration form that had my name, payment info and a total that did not match the one I was told... obvioulsy higher! I explained that to him and even showed him a print out of the information that I did my self of what I was supposed to be charged based on the information I was confirmed when I called to reserve(including exact pst, gst and city taxes - which by the way, this last one I was not aware of, but any way...) and he said that that amount was wrong and that applied only for weekdays (I stayed there in a weekend), and also said that he charged the same amount to the rest of the people. We went on and on in the same discussion and something that did not make sense to me at all, was that he said that the person who took my reservation probably did not know this was a weekend! That drove me nuts because that's her job - to see the calendar, verify the date and provide details based on that. Anyway, after 3 or 4 minutes discussing he suddenly just decided to charge the correct amount but the most surprinsingly thing is that just before my eyes, he just grabbed another form from the drawer with my exact same information but with the proper charge. I was so mad at that point that I just took it and accept it, but after thinking and thinking of that behaviour, I can't find a reason to justify that action. The guy was obvioulsy trying to get more money from me of what I was supposed to pay.
All I can say, is that even that the hotel - yes, was a very simple, small, old fashioned, you could probably still have a good time in Niagara in case you are short on budget, but with an attitud like that, then I just think that I'd rather to pay more money to ensure that my reservation is honoured. Sometimes the service can really make the difference when the facilities are not the best. Obviously this was not the case.
Good luck when you look for a cheap hotel :)
PS. By the way... When I checked out, I was still charged one dollar above the proper amount, but one dollar difference will not disturbe my inner peace (after all what I had to deal with the day before), so I just decided not to argue about that.
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- Also Known As:
- Surfside Hotel Niagara Falls