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“Do Not Stay Here! Housekeeping spilled drink of MacBook Pro! Tried to hide it!”

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Ramada Niagara Falls/Fallsview
Ranked #45 of 128 Hotels in Niagara Falls
Reviewed March 9, 2014

Housekeeping was in our room spilled powerade on laptop. Instead of staying anything closed laptop. Contacted hotel manager. Advised they would cover and refund hotel stay. Not done. Avoiding us 2 weeks later.

Manager Brian Dal Bianca advised the insurance company would handle, but the credit for hotel stay still not showing. In last nine days we have called and emailed nearly every day. No response. Was advised by Front Desk Manager Tim Armstrong that they would not be calling us back. Out of their hands. Customer service would warrant a call back. All we have asked is for contact info for insurance company, no reply, and when this credit for hotel stay will show up. It has been since February 24 since we checked out.
I would not stay here ever again. Housekeeping did not even say she spilled the drink. Just closed the laptop. No customer service. Left us waiting in our room the day of incident for nearly 5 hours for manager to speak to us. When we finally said we had to leave to eat, the manager spoke to us. He advised he would get back to us in the morning. He was not even in the next morning and did not even advise any other staff of this incident and he was not returning to work until after we checked out. We were left waiting the next day until 1pm when we finally went to the front desk to say we were going on.
Nothing is being done. Cannot even return a phone call. STAY AWAY! We will now be forced to file a civil law suit to repair damage to a laptop they already agreed to fix with their insurance.

Room Tip: None. Do not stay here.
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  • Stayed: February 2014, traveled as a couple
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2  Thank pennyeileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,049 - 2,055 of 3,051 reviews

Reviewed March 8, 2014

It was a two nights stay. We did not spend much time in the room but with the exception of the 28"-30" TV in a very large room, it was very comfortable. All amenities were good quality and the Jacuzzi was large and clean. The remote control did not function (batteries I guess) but was replaced within a couple of minutes upon calling room service. Overall, it was a good experience.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Ramada
Thank Sherif H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

We stayed at the Ramada Feb. 23 and 24 on a loyalty package. Our check in was quick and pleasant. Our room was large, bright and clean.The beds were comfy,bathroom spotless. We used the keg coupon and had a wonderful dinner with a view! Also had 50 dollars to spend at casino. That was lots of fun!! The only problem we experienced was getting the shower at the right temperature.
They charge for parking but with what we paid for 2 nights and all the perks it was well worth it. We have stayed at Ramada before and we will stay again!!

  • Stayed: February 2014, traveled as a couple
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Thank Kathleen Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Ramada
Thank Lourenco R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 5, 2014

the hotel itself was good... my only complaint was when I checked in I told them that we would be parking at the casino, and therefor we would not be paying their parking charge. when I got home, I looked at my receipt and they had charged us the parking fee... which I had not signed for... very unimpressed

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Ramada
Thank Lesley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Frank O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed March 5, 2014

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank 72Traveler39
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Niagara Falls/Fallsview

Address: 6045 Stanley Ave, Niagara Falls, Ontario L2G 3Y3, Canada (Formerly Falls Plaza Hotel Niagara Falls)
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 128 Hotels in Niagara Falls
Price Range: $47 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Niagara Falls/Fallsview 3*
Number of rooms: 192
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Also Known As:
Ramada Niagara Falls Hotel Niagara Falls
Falls Plaza Hotel Niagara
Falls Plaza Niagara
Niagara Falls Clarion
Clarion Niagara Falls

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