Housekeeping was in our room spilled powerade on laptop. Instead of staying anything closed laptop. Contacted hotel manager. Advised they would cover and refund hotel stay. Not done. Avoiding us 2 weeks later.
Manager Brian Dal Bianca advised the insurance company would handle, but the credit for hotel stay still not showing. In last nine days we have called and emailed nearly every day. No response. Was advised by Front Desk Manager Tim Armstrong that they would not be calling us back. Out of their hands. Customer service would warrant a call back. All we have asked is for contact info for insurance company, no reply, and when this credit for hotel stay will show up. It has been since February 24 since we checked out.
I would not stay here ever again. Housekeeping did not even say she spilled the drink. Just closed the laptop. No customer service. Left us waiting in our room the day of incident for nearly 5 hours for manager to speak to us. When we finally said we had to leave to eat, the manager spoke to us. He advised he would get back to us in the morning. He was not even in the next morning and did not even advise any other staff of this incident and he was not returning to work until after we checked out. We were left waiting the next day until 1pm when we finally went to the front desk to say we were going on.
Nothing is being done. Cannot even return a phone call. STAY AWAY! We will now be forced to file a civil law suit to repair damage to a laptop they already agreed to fix with their insurance.
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- Also Known As:
- Ramada Niagara Falls Hotel Niagara Falls
- Falls Plaza Hotel Niagara
- Falls Plaza Niagara
- Niagara Falls Clarion
- Clarion Niagara Falls