Arrival: front desk girl took a few minutes to look up and even acknowledge we were standing there. She said as few words as possible to us and spoke mostly to answer my questions and get my money.
It was a rushed trip. In my haste to pack I forgot my toothbrush etc. I asked the same girl at the front if the had any toothbrushes for guests. She said "no" and them the girl beside her corrected her. Clearly, front desk is not trained to spend enough time with guests to say, "let me look into that". We just felt dismissed anytime we needed assistance. Maybe I just had a poor customer service employee. If that's the case, Ramada needs to be more careful with whom they make the front desk attendant. They are the face of the hotel as far as I'm concerned. She did not make us feel welcome.
Our room had hair in the tub and the carpet was old and worn. We did not want to take our shoes off in the room.
The bedspread was very old with cigarette burn in it. Not the warm fuzzy feeling you want to crawl into bed with.
That being said, the location is super. Easy walk to Clifton hill and the falls. I would stay in that area again but if rather spend a bit more and say across the street at the Wyndham Garden.
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- Also Known As:
- Ramada Niagara Falls Hotel Niagara Falls
- Falls Plaza Hotel Niagara
- Falls Plaza Niagara
- Niagara Falls Clarion
- Clarion Niagara Falls