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Reviews (7,954)
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6,306 - 6,311 of 7,954 reviews
Reviewed December 2, 2010

We had a room on the 11th floor with the jacuzzi. Our view was PHENOMENAL!!! Couldn't of asked for a better view. The room was VERY clean and stocked. The gentleman at the front desk was very nice and allowed us to check in early. The elevators were very fast we never waited more than 15 seconds for an elevator. The cleaning lady was extremely nice and always came when we requested. The TV was great, an LG flatscreen. The bed was extrememly comfortable, tons of pillows. The furniture, carpet, and walls are outdated. The bathroom sink area is nice, however there isnt a hairdryer or extra mirror. I wished there was another trashcan or maybe a larger one. There were only 2 in our room, both were the small bathroom sized. The heater/AC unit worked great and adjusted accordingly. I was disappointed that for the cost of the room a breakfast was not included. Vallet service is NOT FREE like they say at the front desk , you have to pay $20 a day and you have to have valet service because they park the vehicles offsite. It is simple to use, it is just an automated answering service on the phone from your room, and our car was always there at the front door in 5 minutes tops. The guys always ask if you need directions and are very friendly. I found the spa service to be extremely expensive but the girls there were very professional and the massage was amazing. The pool was large and well maintained, just not deep. All in all I would recommend this hotel for the convienent location and amazing view of the falls. Its quite pricey but you can't beat the view!!!

  • Stayed: December 2010, traveled as a couple
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1  Thank fumf44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2010

We went for a 2 day vacation on the way home to seattle from visiting relatives in NY. What a wonderfull stay, the Room was imaculate, clean, fresh smelling and not a spot of dust. The view of the falls was unforgetable. No sign of bugs, I checked the room thourghly. The staff was Extremely plesent and friendly, not one grumpy person among them. Special kudos the the front desk team and the trip planning desk. Valet service was awsome!!. Use the package with the dinner and breakfast vouchers it will save money, and they have Great food. An overall A+ visit, i will come back there again!!!

Stayed: November 2010, traveled as a couple
Thank sking917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2010

I was pleasantly surprised at how much we enjoyed staying at this hotel. The location is perfect right in the center of everything and across the street from the falls. I would stay here again and plan to for our next anniversary!!!

  • Stayed: April 2010, traveled as a couple
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Thank af040714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2010

The only thing that we were'nt happy about was that the staff at the front desk didn't tell us about the special package deals.....which we found out about on the internet before we booked in.....anyway all sorted out...hotel was very comfortable, clean and plush and to be honest if you book in on the package....you can't go wrong. In the centre of Niagra Falls, right opposite the falls and close to all shops and sights, restuarant was beautiful, staff was top class and my main concern - bathroom......was spotless. We definitely picked the right hotel

  • Stayed: November 2010, traveled with friends
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Thank whatsoccuring68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2010

My husband and I took my inlaws to the falls for their 50th anniversary. We booked the 2 bedroom suite with the falls view. We read that the best views for the falls were on the higher floors, and were told that the suites were between floors 5 and 9. We arrived a little early but were told we can check in as soon as the last guests left. We were told if we walked to the mall and had some lunch it would be ready on our return. The rooms were ready and to our great surprise they were on the 17th floor. Great rooms, great service, very pleasant and accomadating staff. My inlaws pulled their chairs up to the windows and didn't want to leave.

  • Stayed: October 2010, traveled as a couple
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Thank christine3464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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