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Reviewed February 7, 2009

The point of this trip was a well needed couple getaway. We chose the two night King/whirlpool package, which included two breafasts and a $75 dinner voucher. After reading the other reviews, we decided against the fireplace suite.
Upon arrival, a valet greeted us and helped us with our bags. Our vehicle was then driven away to some unknown destination. There is no on-sight parking. This is why you must advise them in advance if you require your vehicle, as it has to be driven back to the hotel from this unknown place. This was not a problem for us, as we walked or took the shuttle to the places we wanted to go. The $20 parking fee is taxable, so it was an extra $50 on our bill. The hotel shuttle service is excellent. The blonde lady driver was very pleasant and friendly.
Although it was very busy when we checked in, it was fast and efficient. We were offered an upgrade to a Junior Suite for an extra $40 (plus tax) per night. We were tempted, thinking the view would be better from an upper floor, but declined. Also, we had read here that some people got upgraded for free. Why should we pay when others get it for free?
Our room was on the 8th floor. As soon as we walked in, we had a clear, up close view of the Falls. It was breathtaking. Some comments here complained about the windows not being the same as in the advertisments, which show full floor to ceiling windows. I have to agree with this, but in our room, the windows consisted of three large panes, which went pretty much from wall to wall, and about one foot from the floor.
The room and the view were magnificent. I don't believe that the higher floors necessarily offer a better view, after being in this room. It made me happy that I hadn't paid more for an upper floor based on the view. As I see it, the upper floors would require you to look somewhat down at the falls.
The decor was modern and comfortable. It was clean and well presented. The bed was terrifc. Lots of pillows. High end sheets and bedding.
The whirlpool was relaxing and offered plenty of room for two people (my mate is over 6ft tall). The only recommendation I would make is to have TWO arm chairs in front of the window instead of just one. The second person has to use the computer chair. It kinda took away from the romance aspect if you wanted to sit together and enjoy the view over some wine.
The breakfast buffet was awsome. There was tons of choice and surely something for everyone. We did not have to wait in any line ups either morning. The service was good, but the tables were dirty both times. They had not been wiped down in between seatings. I also had to change my coffee cup as it had dried egg on it. The orange juice was delicious! If you don't have this included in your package, you may want to eat breakfast someplace else as the cost for two was almost $45.
The dinner was very good, very well presented and our waiter was friendly and efficient. If you're on any kind of budget, the $75 voucher won't help you much. The prices are very high. We also went to the TGI Fridays, which is right next door. Although there was only a few other patrons, the host, who didn't seem to want to be there, sat us at a booth right behind a young family with crying, screaming children. We looked at the menu, which has super inflated prices, then waited and waited and waited. After about 15 minutes of being ignored, we left. We walked to Zappy's restaurant, which is located across the street behind the Outback. Although the decor leaves a lot to be desired, the food, the service, and the value were good. They also offer take out.
All the staff in the lobby area were friendly and helpful. The location is excellent.
We didn't use the internet (costs extra), room service, pool, gym, spa so I can't offer any details.
We had initially reserved a room at the Embassy Suites, then changed our minds. After seeing both places in person, we made the right choice. I would stay here again in a heartbeat.

  • Stayed: December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank LitleDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2009

First, thank you to the previous reviewers for a lot of great advice. Thanks to you, we were prepared when we saw the $10 bottles of Evian water waiting on the desk "for our enjoyment". I realize this is a longer review, but hopefully it will be helpful. Like others have said, there is both good and bad ( and some ugy) in this upscale hotel.

THE GOOD:

On the upside, you will be hard pressed to find a more spectacular view of the falls. There rooms are only on one side of the hotel.....which, of course, face the water. You'll be looking right into the Horseshoe Falls with a nice, but more distant, view of the American Falls to your left. The beds are very comfortable. The hotel is very clean and the service is great. Even though you
have a full sided glass window absorbing very low temps, the hotel room was well heated.

Breakfast was very good and very convenient each morning. I know others have said that it gets boring after a couple of days, but there is only so much you can do to dress up a breakfast buffet.

The breakfast included custom made omelets or eggs any style, cold cereals, oatmeal with any fruit you want, plenty of fresh fruit and homemade whipped cream, bacon, sausage, potatoes,
fresh breads and pastries, and pancakes. They serve juices and served coffee that was a good bit too strong for my taste, but was drinkable after plenty of cream and sugar were added. We only ate lunch once because breakfast was so filling. Breakfast is served from 6:30 a.m. to 11:30 a.m.......and to noon on weekends.

You'll find on a winter weekday that you will almost have the hotel and town to yourself, which was nice for our anniversary trip. It got much busier on Friday and was really bustling on Saturday. Housekeeping was wonderful. Extra towels were delivered within five minutes of our request. It is a fact that only a handful of hotels can give you the spectacular view of the falls that
the Marriott offers.....with Embassy Suites and the Falls View Casino Hotel being the biggest rivals. The hotel had much more good than bad and we enjoyed our stay and, especially, our
view of the falls.

With our Premium Pounds and the Winter rates, our four night stay in one of the whirlpool "suites" ran us around $500 US. That included our parking, 4 days of breakfast, and two $75.00 dinner vouchers. Eventhough I took issue with some of the hotel's billing practices, the value was outstanding.

THE BAD:

The televisions are really outdated (no flat screens) and only had about 30 channels. It seems this could be updated fairly easily and inexpensively. I know some would say that you don’t go to the falls to watch TV....but you can only stare at the falls so long without taking a break.

The walk to the falls is indeed a long one (I understand this changes in the summer when certain gates are opened). Though the falls are right across the Niagara Parkway and maybe 100 yards from the hotel, rails have access blocked and you have to walk all the way to Murphy Street (by the casino) and then down across Niagara Parkway and then back to your
right to get to the Horseshoe Falls. It’s about 3/4 of a mile.

The drinks supplied in the room are very prohibitively priced, led by the $10 water. You can’t see the falls from the whirlpool. $20 per day parking is forced on you whether you valet park or self park.

The dinner prices are extremely high and I don’t think that many people eat at The Terrapin Grille without a $75.00 hotel voucher given on two night stays or a company expense account.

Even if you order entrees within the $75 (we ordered the grilled chicken breast ($34) and the red snapper ($39), the $73 bill would include 16% tax ($11.65) and we added a $15 tip for about $25 out of pocket. It is easy though, without carefully ordering, to let the dinner bill get very high. A bread basket was served with the entrees and each plate came with rice and vegetables. The
entrees by themselves contained plenty of food for a meal.

Tipping is expected at just about every turn in the hotel. There is a sign in the room that encourages you to tip your housekeeper, the wait staff at breakfast is quick to let you know that your free breakfast voucher does not include tips, and the valet parkers, that are providing a service most wish they were not paying for, expect gratuities as well. We did not run into any bellmen during our stay that offered to help us with our bags. We estimated our hotel tipping at around $35.00 per day, which included tipping at meals.

Internet usage costs $9.95 per day plus tax. The fireplace puts out no heat and is for appearance only. Two recliner type chairs would fit in the whirlpool suite which would make falls viewing
for couples much more comfortable. In the winter, the hotel shuttle does not run Monday through Thursday.

THE UGLY:

The exchange rates at the hotel are obscenely poor. You will pay around a 12% premium to exchange currency. The casino and the banks charge about 2-3% premiums. NEVER EVER
EXCHANGE MONEY AT THE HOTEL!! Also, if you are going to use Premium Pounds or Bonus Bucks, be warned. The hotel does not discount your room rate with the coupons, they
treat them as a form of payment. Basically what this means is that the discount is applied post tax, not pre-tax.....about a $40.00 difference for us.

With the hotel's low exchange rate, we got $320 (Can.) in credit instead of the $358 commercial rate of exchange. We felt strongly that the Premium Pounds discount should have been deducted before the room was taxed, but the Marriott did not agree. We checked our gift card balance when we got home and found that the Marriott has added $7.50 in unexplained charges.....it’s not going to break anyone, but it just seems they nickel and dime you pretty hard and you need to watch all of these things closely at the Niagara Falls Marriott. A lot of little surprises tend to add up to a big surprise. It is not much fun having to check and recheck your billing, but I would recommend it.

TIPS:

Drive up to Niagara-On-The-Lake, it is beautiful and the wineries sell a lot of quality wines that will cost you about 1/3 of what the hotel charges. There is a Walmart about 4 miles from the
hotel on the QEW....get your bottled water there and any snacks you need. You’ll save a lot of money......even if you shop at the 7-11.

Tim Horton’s is a coffee/sandwich shop that has 13 stores in Niagara Falls and around 3,000 elsewhere. They serve comparable coffee and hot chocolate to Starbuck’s at a 1/3 of the price.

The room window opens about six inches, which allows you to stick a camera outside. Be ready around sunrise and you can get some spectacular pictures of the falls.

Think about whether you really need the whirlpool. It will run you about $50.00 more per night to have it and they are located on higher floors, but it was a seldom used feature for us. The freplace is in the room for a romantic touch only (no heat).....but the falls do that by themselves. In the winter, with no leaves on the trees, you can see the falls pretty well from the lower floors. If cost factors into your decisions, you may want to book the most basic of rooms in winter.

  • Stayed: January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank TexasLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2009

The Marriott Fallsview is a beautiful hotel. We stayed on the 11th floor (1112) in a Jr. Pres. suite. It has a large 2-person whirlpool in the room., a king size bed and a separate (with french doors) sitting room with fireplace and view of the falls. Our room was centered on the Horseshoe falls, but we could also see the American falls from where we were at. It was a very quiet hotel and the staff was very accomodating in allowing us late check-out based on our later flight time. One thing to mention is that in the winter, the gift shop and starbucks in the building tend to close REALLY early - so if you want to get something, you may need to walk to the gift shop at the Embassy Suites which is right next door. Also, if you opt for one of the hotel "packages" which include the magic package, be aware that your tickets to the majic show will be in the back at the Greg Frewin theater. We opted to just rent the room, and buy the better tickets to the theater directly which is the best way to go! Get seated in one of the first 3 sections for the best views. THE SHOW IS AWESOME AND YOU SHOULDN'T MISS IT!! We had the buffett dinner before the show - it was adequate but be aware, there is not much for little kids to eat. There is a shuttle bus if you buy the hotel package, but we did just fine taking a taxi (a whole 8 CDN) - which also meant we didn't have to wait in line for the busses.

  • Stayed: January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
1  Thank joshie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2009

Very nice hotel with clean, modern rooms. The view of the falls from the "falls view" rooms is fantastic. Especially when they shoot off the fireworks above the falls (like every other night). There is a free shuttle that runs on the 1/2 hour to all sites. There is a startbucks in the lobby and Tim Hortons (and other restarant like the outback, quiznos) near by. We did have the breakfast buffet at the hotel (it was included in the package we bought). It was very big and hearty. The dinners were a bit pricey, but room service rates looked reasonable. Note there is required vallet parking of $18/per day since parking in the area is limited. I would recommend this place.

  • Stayed: December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank mightygeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2009

This is a very nice hotel, with a few buts.

The good-
-Hotel was clean
-Bed was great
-View was great
-Food was very good
-Staff overall pretty friendly

The Bad-
-The walk to the falls was .75 miles (they say they are close to the falls but you must walk 2 block then turn for another 2 block. In the summer they have a lift system in the summer (I'm sure it cost)
-Although everyone was nice, they did not seem to know a whole lot about what was going on with the shuttle, or to helpful with trying to find us information. They wanted to push their tours.
-The tv station line up was the pits. Very few reasonable choices.
-I found it just plain silly that they had bottle water in the room "for us to enjoy at $9.95 per bottle".

Quick note on Niagara Falls in general. The falls were great something you need to see before you die. The town was not impressive for a 35 year old couple with no kids. Very gimicki.

No free drinks in the Canadan casinos.

We enjoyed the town of Niagara-on-the-lake (north around 25 miles)

  • Stayed: January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank smy_atl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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