My wife purchased a package for us as a Christmas gift. I called in advance, and attended at this hotel, with brochure in hand. To my surprise, we were directed to another Marriot property (Gateway) which is almost across the road. We attended at the Gateway, and they could not locate our reservation. Ultimately, they found it at the Marriot Fallsview, where we were to begin with. We returned to be greeted by Lawrence, the Duty Manager. He resolved all of the confusion by providing all of the amenities (coupons for a Casino credit, $40.00 for the Terapin Restaurant, coupons for the buffet breakfast) we should have had.
I believe what occured is that the package purchased by my wife was for the Marriot Gateway, but I inadvertantly booked at the Marriot Fallsview. We have a spectacular room overlooking the falls, a wonderful dinner and buffet breakfast, and found the entire experience (after the initial confusion) to be wonderful.
- Official Description (provided by the hotel):
- The Marriott Fallsview Niagara Falls Hotel & Spa has the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre. ... more less
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- Also Known As:
- Marriott Niagara Falls Fallsview Hotel Niagara Falls
- Marriott Niagara Falls Fallsview Hotel And Spa
- Niagara Falls Marriott