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Holiday Inn Niagara Falls - By The Falls
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Reviews (1,001)
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All reviewsskylon towerfree parkinggreat locationbreakation packageoutdoor poolimax theaterwalking distanceparking lottwo sinksclifton hillfirst floorhotel restaurantdirectly across the streetnight packagebreakfast buffetbeds were comfortableother attractions
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541 - 546 of 1,001 reviews
Reviewed July 12, 2014 via mobile

This hotel is conveniently located and offers free parking. The staff is friendly and the beds are comfortable. Unfortunately the rooms have no safe and no refrigerator. They also offer free wifi. Most of the time however there was no signal or it was very weak in our room near the front desk. They should install more access points and ensure it works in all rooms.

Stayed: July 2014, traveled with family
Thank muhkuh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Niagara Falls - By The Falls, responded to this reviewResponded July 29, 2014

Dear muhkuh77,

Thank you for taking the time to comment regarding your stay. I am glad to read our location was convenient for your travel needs. Please accept my apologies if our room amenities and WIFI service did not meet expectations. We do apologize for the disappointment you experienced. Your comments have been forward to the appropriate departments so that any necessary improvements can be made.

Again, thank you for your review and we look forward to exceeding your expectations during your next trip the area.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

The location on Murray Street is perfect for the fallsview strip and very close to the falls. However, the hotel is in desperate need of a make-over, especially the rooms and carpets, which are well past their best. The beds are comfortable and the breakfast at Coco's is good.

Room Tip: Ask for a high flor room looking towards the falls.
  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Niagara Falls - By The Falls, responded to this reviewResponded July 27, 2014

Dear Sandra C,

Thank you for your feedback. I am glad you liked our convenient location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry the room quality you received was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Rooms are big and we loved that there was a sink outside the bathroom, as well as one in the bathroom. If you travel with kids you'll love this feature!
You actually get a falls view if you're on the 5th floor or higher. We were on the 5th and could catch a glimpse of the falls from our patio. We were high enough that we could see the fireworks from the room as well. If you're out on the patio you can see the falls really well.
Parking is free and it's about a 5-10 minute walk down to all the attractions. The hill is steep, so if you have problems walking you may want to invest in a bus pass for your stay.
We parked and walked everywhere though. Also about a 5-10 min walk to Clifton Hill and all the attractions there.
We didn't eat at the restaurant, but it looked nice and they had live music on the outside patio at night. Casino is right across the street if you gamble or need to exchange currency.

Room Tip: Ask for one on the top floor.
  • Stayed: June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank hsipes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

The best thing about this hotel was the location, about 5 minutes walk to the falls itself, Clifton Hill and the tourist area, hotel is located directly across the street from the Fallsview Casino. We booked a king room for 1 night and found it came with a Jacuzzi tub and a large balcony that overlooked the pool. Parking was free, at checkin the staff were friendly and helpful.
Room was clean but decor outdated, bed had visible indentations from what appears to be years of previous guests, comfortable enough and the linen was clean. Air conditioner was a little loud but worked well. There is no fridge or safe in room, there is a coffee maker and coffee and there is an icemaker in the hallway. WIFI was free but signal reception was quirky.
Outdoor pool area was clean, and a real plus on a hot day, though not enough chairs or loungers available.

Room Tip: King bed rooms are only on the top (6th) floor and some/all have a Jacuzzi tub.
  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank holidayDude9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

We stayed here in July 2014 and loved our stay. The rooms were neat and clean. A little outdated furnishings, but very clean. The balconies were a nice treat and let us have a private place to put bathing suits to dry. The breakfast buffet was very good and the kids were free. Its about a 2 block walk to the falls, buts down a steep hill. Easy ont he way down, but tough up the hill. But the tourist bus stops right in front, so we did that sometimes.

Room Tip: Stay high up and ask for the falls view if you want to see the fireworks.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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