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“Good location and comfort” 3 of 5 bubbles
Review of Holiday Inn Niagara Falls - By The Falls

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Holiday Inn Niagara Falls - By The Falls
Ranked #24 of 129 Hotels in Niagara Falls
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good location and comfort”
3 of 5 bubbles Reviewed April 30, 2008

Room was clean and comfortable. Great location. Staff was friendly and accomodating. Breakfast buffet not worth the money. Food was cold but service was very nice. Next time, we'll go to one of the buffets or a location that specializes in breakfest. All in all, nice place. Would stay there again.

  • Stayed March 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Rich D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Toronto
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 15, 2008

My boyfriend and I stayed at the Holiday Inn By the Falls for 2 nights (Sunday and Monday night) with the Breakation package that includes 2 breakfasts and 2 dinners. The service was really great, all the staff were really friendly and helpful.

We tried to check in early (before 2pm) but our room was not ready which is understandable. The front desk clerk told us it would be ready by 2 pm, so we ate lunch and returned at 2 pm. The room was ready as promised. The room was very clean and tidy. Only disappointment I had was that there was no toothpaste. The front desk carries a little tube of toothpaste which doesn't look or taste like toothpaste.

We had the first dinner at the hotel's restaurant, Coco's, on Sunday night. My boyfriend had the gourmet pizza and I ordered the spare ribs. Both dishes were very good and tasty.

Breakfast on Monday and Tuesday morning was also good, I was pleasantly surprised because hotels tend to make mediocre breakfast food.

On Monday night, we had dinner at the Skylon Tower. The view was incredible, it was a very clear night and the food was fabulous. There was so much food (appetizer, main, dessert) that I couldn't finish it all. My boyfriend had a french onion soup for an appetizer which was the best french onion soup we've ever tasted. I had a garden salad and requested raspberry vinaigrette but they didn't have that dressing. When the waiter brought the salad out, she surprised me by saying the chef made a raspberry vinaigrette special for me. We ended up spending 40 dollars just on 2 drinks and tips but it was worth it for the great service.

Contrary to other reviews, we did not find we got second class treatment because of the special package. Presenting that pink slip to the waiters did not change their behaviour towards us. In fact, one of the waiters commented on what a great deal the package was and they see lots of people coming back each year.

We also used the whirlpool and indoor swimming pool, the temperature of the water was just right and the front desk clerk promptly filled the cupboards with fresh towels when we told her there weren't a lot left.

Perhaps service was better than usual due to the winter season. We definitely recommend this to other young couples who are looking for a quick vacation for a great value during this time of year.

  • Liked — Bathroom area.
  • Disliked — Heater.
  • Stayed February 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TorontoCutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 10, 2008

Stayed at Holiday Inn at the Falls over the xmas holidays. Paid 139.00 per night for two and stayed two night. It included two nights dinner and one was at the Skylon Tower. Also included two full breakfasts at the hotel. Excellent room and was right across from the casino. Not falls view but not far to walk to the falls and you don't have to pay the high price for this. Excellent food and the skylon tower was very nice. Although don't think the food was worth the high price shown on the menu ( if you had to pay for it) Staff very nice. Loved the bathroom in the dining room/lounge area of the hotel ( check it out). Room was clean and good size. No need to complain for what you pay for this hotel. Not a 5 star but at least a 3-4 star.Didn't spend anytime in their pool or hot tub but it looked ok.So if you want a nice getaway and good value check it out. The rates are higher on weekend though. Very expensive at the falls for food etc so the package is the way to go. Have fun. Will go back next year.

  • Liked — Location to Falls and Casino
  • Disliked — Not Much
  • Stayed December 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kroswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, England
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed October 27, 2007

The best things about this hotel are the price for the area and the location. Niagara is expensive, particularly as close as you are here to the falls. With two children quick scampers down (and climbs back!) to the falls before bed time was well enjoyed by all.

We stayed here for 3 nights and had a really good time. The rooms were fine although the bathroom wasn't up to scratch. Our view wasn't good, the room got no sun all day and faced the car park but then we weren't prepared to pay the enormous costs for hotels that had views. The facilities were good; free car park, new laundry room (a must for road trips!) and reasonable pool with towells.

The reastaurant staff were, in general, very good and particularly with our two children. I say, in general, as one morning we had a terrible waitress but just saw her the once. The food was good and the children ate free which also kept the price down. There are also plenty of restaurants around for variety.

My one real gripe was the staff who were very supercillious and unhelpful. Although it did seem to build camerarderie among the guests who ended up helping each other.

Oh, and someone tell them that the Niagara Visitor Centre is in the block behind the hotel as they had simply no idea and couldn't care less either!

  • Liked — Location
  • Disliked — Receptin staff
  • Stayed August 2007, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Caroline_Berkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed September 27, 2007

Bad view from 6th floor balcony on the on the side of the building we were on, mostly of lower rooftops & ventilators. One lower rooftop was a junk storage area with old chairs and tables.
Mildew in room in the wall-cieling corners, bedroom and bathroom.
The bottom of the pool was dirty.
The screen door was off the track and the lock on one of the bathroom double doors was broken.
Very gross dirty spots on a bath oil bottle. - Disgusting.
The room wasn't bad but the 6th floor smelled like cigarette smoke. Unacceptable for a non smoking room.
There were no mugs or glass drinking glasses only paper and plastic.
The in room jacuzzi tub was nice.

Overall the experience was just ok, .... sub - par room, great location, bad views. Definitely low value for the money. I would not stay here again since there are lots of other hotels with the same great location.

  • Liked — The Jacuzzi tub
  • Disliked — Views and lack of cleanliness
  • Stayed September 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JayAndEmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skipton, UK
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 bubbles Reviewed September 23, 2007

Just got back from a one week trip to Canada. Stayed at the Holiday Inn by the falls for three nights.

It's amazing the different standards you get from the same hotel chain. After spending 3 nights at the Holiday Inn Midtown in Toronto, the HI by the falls was a little bit of a let down.

To be fair there was nothing drastically wrong with the hotel. The rooms were large and clean, however the air conditioning created a musty smell in the room. This either cleared fairly quickly or we got used to it and it didn't bother us after about half an hour.

Unlike previous reviews, we had no problem with parking at the hotel, and there seemed to be plenty of parking spaces.

The location of the hotel is brilliant. A short walk down the hill and you're at the falls themselves. The restaurant on-site is called CoCos - we only stopped by here for breakfast which was adequate.

Overall, this is a sound choice for those on a budget of around $100 - $150 per night, although I'd try the Ramada Plaza fallsview first (amazing views and not much more expensive, but only smoking rooms available when I was booking!)

  • Stayed September 2007, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank sonofagunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed September 12, 2007

Very good location, however did not get a parking space until later on that night after checking in. Very small lobby and no business center however the staff was happy to assist in getting your boarding passes printed. Staff had a very hard time getting our noisy neighbors to take their party elsewhere. I would not return to this hotel.

  • Liked — The location
  • Disliked — The parking and the hotel
  • Stayed September 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bob050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Niagara Falls - By The Falls

Property: Holiday Inn Niagara Falls - By The Falls
Address: 5339 Murray Street, Niagara Falls, Ontario L26 2J3, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Niagara Falls - By The Falls 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Holiday Inn by the Falls. The perfect location to see it all. We are as "close as it gets" to the mighty "FALLS", only one block. The new Fallsview Casino is located directly across the street, the Imax Theatre is behind us, the Skylon Tower is beside us and many sites and attractions are within walking distance. Parking is absolutely free to our guests. Our hotel features spacious guest room with private balconies. We are one of the few hotels with BOTH an indoor pool and outdoor pool. Relax in our whirlpool or sauna. Coco's Terrace Steakhouse and Pizza Bar are located just off our lobby. Steaks cooked to perfection on our wood fired or gas grill. We are famous in Niagara Falls for our Wood Fired Pizza Oven and gourmet pizza's. On our terrace we feature local entertainment nightly. Our location is the centre of all the action. ... more   less 
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Also Known As:
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Niagara Falls Holiday Inn

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