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Brenda B
Marlborough, Massachusetts

Adorable & VERY Clean

Review of The Rex Motel
5.0 of 5 bubblesReviewed Dec 7, 2018
We found this little place about 2 years ago. Would not stay any place else, EVER. Even after a change in ownership, the standards have been well maintained. Always clean. Owners are knowledgeable about the area, and even escort you to your room. I love the fact that I can park my car right in front of the room: it is easy to unload, and you can see your car at all times. The area is largely residential with shopping and fast-food close by. Walmart and package stores all within a mile. Best of all, you are only a mile from the Falls and all the action, but small and quiet in the room. Each room has micro and decent sized fridge, and each is decorated individually, based on different countries. SO CUTE!
Date of stay: August 2018
Room Tip: Choose bed size when booking, no bad rooms. Rooms are for 2; 1 fam rm avail
Trip type: Traveled as a couple
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rexmotel, Owner at The Rex Motel, responded to this review
Responded Dec 21, 2018
Dear 904brendab,

Thank you very much for sharing your feedback with us. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely,
Gary
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 7, 2018 via mobile

We stayed overnight. Very clean and comfortable rooms. There is a great Indian restaurant on location - great buffet! The staff are friendly and helpful.
Close to the falls and strip. Free parking.
I did not see elevators so might not be wheelchair accessible. Not suitable for children and no pool.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Nyamburak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rexmotel, Owner at The Rex Motel, responded to this reviewResponded December 21, 2018

Dear Nyamburak,

Thank you very much for sharing your feedback with us. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely,
Gary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2018

I stayed here for one night in a queen room. A friend stayed in another room that had two doubles. The first thing I noticed was how well each room was done. Both rooms were spotless and it is obvious the owners put a lot of effort into redoing them, and each room had its own theme. Both rooms had a small fridge/freezer, a microwave and coffee maker, and lots of towels in the bathroom. Wi-Fi was strong and we had no issues at all. The beds were very comfortable with great pillows and bedding. The location is a bit away from the main area of Niagara Falls, but I actually liked this because it meant a quiet evening and sleep. The motel has free parking and the main area is a 5 minute drive away. The owners were very professional and friendly upon check in and check out. I will definitely stay here again, I really liked it!

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
1  Thank CarrieLN77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rexmotel, Owner at The Rex Motel, responded to this reviewResponded December 21, 2018

Dear NurseBackpacker,

Thank you very much for sharing your feedback with us. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely,
Gary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2018

We stayed in the family room, that had 2 bedrooms and 1 bathroom. It was a little snug, but the beds were comfortable, check in was easy, & the owners were pleasant. The rooms were cold when we got there but they gave us a couple of space heaters and they kept us warm. We did find that we could overload the breaker if we used the microwave with them running but it was easy to fix. Our door was locked but cracked open 2 different times during our stay. Nothing was ever messed with or missing, but be aware that you make sure the door shuts. Save your money for fun activities and food by staying here. You are just minutes from everything. We went back and forth about walking or using WEGO because the motel offers free parking(and that's a big deal in this area!) Because of the weather we opted to drive our rental car. There are multiple parking places that are $4/$5(CA) We parked in a little dirt lot and walked down some stairs & a little nature pathway down to the falls. About a 5 min walk(maybe a little steep for some travelers) takes you out almost directly across from the US falls.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank JUDYM987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rexmotel, Owner at The Rex Motel, responded to this reviewResponded December 21, 2018

Dear JUDY M,

Thank you very much for sharing your feedback with us. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely,
Gary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2018

Great value place and offers free parking. Convenience store (7-11) is also just opposite of the street. We were late for the check-in and the manager handled it very well. We chose this motel mainly of the many "clean" comments online. However, it didn't turn out this is the case to us. Our room had at least 3 medium size spiders, a large spider web above the bed, and some creature looks like centipede. We are not a big fan of spiders and insects so decided to move out after discovering more and more creatures. We went back to the motel the next morning and talked to the manager. We showed her the photos and luckily we did get a full refund. Although it was not a pleasant experience, thank you for having our problem solved. We did also pay for some foreign exchange loss and the time to deal with this tho. I really hoped to have the experience like what I read from the review sites.

The rating I am giving here is mainly for the seamless check-in and the manager who helped us to solve the problem.

Room tip: Avoid room 15
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank jylibaby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rexmotel, Owner at The Rex Motel, responded to this reviewResponded December 21, 2018

Dear jylibaby,

Thank you very much for sharing your feedback with us.

We will continue to improve ourselves. I am sorry to hear about the spiders, we do not use chemicals to get rid of the bugs, but we will try to find more natural substance to repellent keep the insects away.

Best regards,
Gary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2018 via mobile

This was the second time I have stayed at the Rex. My first visit was with my sister about two years ago, this time was with my husband. I didn't hesitate to come back to this motel because my first experience was great. I did look at other properties in the area and I thought the prices were ridiculous. If you want to stay near the falls you would want a falls view but they were so expensive. So if you stay in any other room with no view I just could not justify the cost when I know we can stay at the Rex for less than half the price. The room is very comfortable and cute, they have a little personality to them and are not cookie cutter decor. The bed and pillow was very comfotable and the bathroom clean and well furnished. We had a tub/shower combination and I was happy to take a long hot bath after a day of sight seeing. It also comes with a coffee maker( at some hotels now coffeemakers are at an additional charge) coffee, refrigerator and microwave. It also has a small table and chairs and to my surprise and oscillating fan. Ouside of your door is a small table and chsirs so you can sit outside and drink coffee in the morning. The owners are very accommodating and are willing to make your stay wonderful. We drove our Slingshot up there pulling a trailer and they allowed us to park our trailer in an area that we considered safe. The owner also was very nice, even giving us a ride to the casino on a rainy day. We parked at the Fallsview Casino everyday because the parking is $5.00 a day. Then walked to the inclne raileay to get to Tablerock area. Once there you can take WEGO buses everywhere. All this was included in the Adventure Pass we bought. Niagara Falls is a wonderful place. So if you are planning a vacation to this area I would suggest staying at the Rex motel. It is a great little place not far from the falls. I would stay again.

Date of stay: August 2018
Trip type: Traveled as a couple
2  Thank Rebecca O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rexmotel, Owner at The Rex Motel, responded to this reviewResponded September 4, 2018

Dear Rebecca O,

Thank you very much for sharing your feedback with us. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely,
Gary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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