So I was suppose to check in today 8/3 but my flight was cancelled which was out of my control. I understand that the hotel was not in control of that either and wants to book their rooms but they were not willing to even work with me and charge me a percent for the room considering the circumstances. They will only refund me if the room can be booked by end of the day which will be slim to none. It would have been appreciated and better customer service if they were more willing to work with customers already frustrated with their current situation.

This is an old 17 room motel on a major highway to Niagara Falls area. The owner is super friendly and helpful and he has turned each room into a theme of sorts- kinda cute- BUT this place has to overcome cramped rooms, no towel racks, on the highway, lack of walking to attractions, etc. to get a better rating from me.

I stayed at The Rex In February of this year with my daughter when we were in Niagara for a dance competition. I was looking for something clean firstly and the fridge and microwave and the price was a definite bonus. I took a chance on the Rex based on reviews and I wasn’t disappointed. Gary went out of his way to accommodate us including purchasing a mirror for my daughter to use as our room didn’t have one. He provided a rug for our wet boots so we didn’t get the floor wet. Gary helped us also with parking suggestions around the competition. We will definitely stay again if in the area!