My husband and I stayed in this hotel last week for 3 days as a honeymoon we never got to take when we got married in Nov. Two of those days where paid for by a third party group rate. When I called to reserve, a man named Peter was more then helpful with me and also squeezed us in on a very busy weekend for them with a great room! i will admit we where definately scared after reading all these reviews but where pleased and had a great time. Alot of things written on this site about this hotel are true but exaggerated. The bed seemed old and noisy if you catch my drift but was clean. The pillows are flat and lumpy but we did ask for more and was given as many as we wanted. TV is an old tube with very little channels but we barely needed it as this hotel is right in the middle of all the excitement and we where out alot. Towels where thin but clean. I would say that it all matches up to what you are paying. We decided to stay a 3rd night and where going to try a different hotel but the woman at the front desk was very accomidating and lowered our rate for the 3rd night without us even asking which i thought was very nice.
It is a great location and our room had a view of the falls which was nice as I thought we would be a little too far away for it.
There where no bugs, no stained furniture, no dirty elevators and customer service was quite good.
My main issues where....the walls really are thin so you can hear people in the next room but unless you make a point of listening, you barely notice it.
The parking....not good...you have to pay to park in the hotel parking lot. We paid $10 a day which seemed pricy compared to the other lots close by that where $5 or $3. We had trouble finding a spot the second night and was not impressed. the parking lot is not just for guests of the hotel, anyone can pay to park there and it fills up fast on weekends and evenings. I believe that if you are a guest of the hotel then parking should be included as free and then just make the other people using it to park to walk down to Clifton hill or to the many restaurants/attractions/stores pay. We will defiantely think about staying in this hotel again when we come back next year :)
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- Also Known As:
- Imperial Hotel And Suites
- Imperial Hotel Niagara Falls
- Imperial Niagara Falls