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“Not what we were expecting”

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Best Western Fallsview
Ranked #49 of 129 Hotels in Niagara Falls
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not what we were expecting”
Reviewed June 9, 2013

The staff was great but the hotel itself is badly in need of an upgrade. Old furnishings and thin walls. We heard everyone in the rooms around us as well as outside - kept us awake. Were surprised that there was no continental breakfast. Parking cost $10.00 a night but the Wifi was free and easy to connect to. Otherwise the room was fine, but strangely only had one Queen bed, not a king or two queens as we usually get at Best Westerns. Hotel was in a great location. Within walking distance of the falls, the casino and many other attractions and restaurants.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFallsview, General Manager at Best Western Fallsview, responded to this review, June 11, 2013
Thank you for your comments regarding your stay. We’re always improving and reinvesting into our property in making sure we meet everyone’s expectations. We do so by listening to our guests to better understand their needs. We thank you for sharing your suggestions and we’ll use them to help us get better. We hope you’ll return to experience Niagara’s and Fallsview Boulevards greatest value hotel.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (356)
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English first
Maineville, Ohio
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 8, 2013

This was the second time we stayed at the Best Western at Niagara Falls, Canada. My wife, our dog Boomer, and I stayed there three nights. The location of the hotel is the best. You walk ten minutes and you are at the Falls. The employees there are very friendly. Kendra at the front desk was very nice! The hallway walls are carpeted to help lower the room noises. The rooms are very clean. The size of the rooms are large. The bed are so soft. The furniture looks new. The only bad thing about the rooms are no microwaves and refrigerators. The restaurant at the hotel is very good. There is a breakfast buffet in the morning. The food was great! I recommend the pizza and meatloaf. If you want something cheaper for breakfast, I recommend the Tim Horton's across the street. The breakfast sandwiches at Tim Horton's are very tasty. There is a restaurant a couple blocks over called My Cousin's Vinny. We love the food there at My Cousin's Vinny. You definitely should try the food at My Cousin's Vinny.

The hotel will watch your dog for you if you want to go to dinner or see Maid of the Mist. FYI : The hotel does charge $25 dollars a night for pets, parking is $10 dollars a night, and no room service. Overall, this hotel is great! We will definitely stay there again!

Room Tip: We like the rooms in back of the hotel. The first floor rooms have sliding doors that make it easy t...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFallsview, General Manager at Best Western Fallsview, responded to this review, June 15, 2013
Thank you so much for your outstanding feedback. I’m thrilled to hear that you greatly enjoyed your stay. I’ve shared your kind thoughts with Kendra’s manager in making sure that she’s appreciated and acknowledged. We take great pride in offering outstanding value right in the heart of the Fallsview Entertainment District, one block to the Falls and within a short walk to all of Niagara’s world class attractions, restaurants and shopping. We look forward to your return and can't wait to welcome you back in the very near future.
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Mississauga, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2013

You will not be disappointed when you stay here, I come to Niagara Falls every second weekend in the summers and this hotel is the only one I stay in. It's pet friendly we usually take our dog Maggie with us, two pools one outdoor and one indoor, I myself prefer the indoor but both are heated and very clean! Very big rooms with lots of space, the staff here are extremely friendly! The best hotel staff I've ever seen! You have easy access to a convenience store attached to the hotel. Only a 15 minute walk to Clifton hill and the casino is right across the street, there's something nearby for everyone to enjoy! There's a balcony so you can sit there and enjoy the view an watch the fireworks and the resteraunt is very good. over all its just an amazing hotel. I highly recommend it, I'm looking forward to going this summer !:)

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank niagaragirl123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFallsview, General Manager at Best Western Fallsview, responded to this review, June 10, 2013
We can’t thank you enough for your loyalty. We’re happy to know that we’ve earned it! Thank you for your outstanding comments related to all of your previous stays and we look forward to seeing you again this summer.
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London, Canada
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 4, 2013

At first I wasn't too sure as we pulled up as it is a 6 story hotel. The walls are carpeted which seemed odd until we discovered that it means you cannot hear any other room noises inside your room! Which is great, it is very quiet and the beds are super comfortable! We were runnning in the Niagara womens half marathon the next day so a good night's sleep was very important. The room layout was spacious with a sink and mirror both inside the bathroom and also outside so you can get ready even if the bathroom is occupied. A cute balcony so you can sit outside to watch the fireworks if you want. Lots of parking and the hotel was very clean and tidy. I would come back!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrettyLady21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFallsview, General Manager at Best Western Fallsview, responded to this review, June 10, 2013
We hope you had great success in the ladies half marathon and we’re happy to hear that your stay with us provided you a great nights rest prior to the big event. We hope you find the time to return in the near future so that you can enjoy everything Niagara has to offer.
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Ann Arbor, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 2, 2013

My boyfriend, dog, and I stayed here for 2 nights over Memorial Day weekend. I booked online with the "very important pet" package (hint: if you book through bestwesternfallsview.com, it's much cheaper than bestwestern.com - or at least it was for me!) and got a great deal. Our room was on the first floor with a doorwall to the parking lot which was very nice for moving the dog crate and taking him out to go to the bathroom. We got a room with one queen bed and it was huge, there was plenty of room for the crate. The bathroom was tiny, but clean and functional. We used the pool and hot tub - both were nice, but the hot tub area could use a scrubbing as there was mildew on the tile in some areas. Parking was not an issue for us, but we only used our car twice while there because the location is excellent! It was a 5 minute walk to the falls (down a huge hill), right across from the casino, and a 15 minute walk to Clifton Hill.

FYI When travelling with your pup, you have two options: you can either leave your dog in the room and tell the front desk who will call you if there's an issue, or use their kennel service. We did both. We found the kennel service to be rather disorganized when we came to pick our dog up (it seems like we had to tell someone we were there to pick him up, wait 5 minutes for someone to come, then tell that person we were there to pick him up, then wait 5 minutes for them to go get him...why can't the first person just relay all the info???). Our dog still seemed happy when we got him, so at the end of the day this wasn't that big of a deal, just silly.

All in all, this hotel offered a good price, good amenities, and an excellent location. We will return!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFallsview, General Manager at Best Western Fallsview, responded to this review, June 10, 2013
Thank you for sharing your experiences at the Best Western Fallsview. We’re happy to hear that you greatly enjoyed our location, service and our VIP (very important pet) program. We’re one of the closet hotels to the Falls and within walking distance to everything. This makes us a great place to stay especially when wanting to get your pup out for some fresh air. I’ve forwarded your comments to the rest of our management team in making sure they know what they’ve done well and where we need to improve. We hope to see you again soon!
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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 31, 2013

Not to mention its dirty. I found a cigarette and condom on the side of the bed. Please visit any other hotel. Ever since I stay in there I am very scare to sleep in a motel. Also the bathroom doors won't lock. The value is not that great either all the hotel there charge 20 or bucks more but they are much nicer.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnlovestraveli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWFallsview, General Manager at Best Western Fallsview, responded to this review, June 3, 2013
I’m disappointed to hear of your stay and have directed your concerns accordingly. We’ve never heard of any ghost stories occurring during a guest stay but we do have firsts for everything. I apologize if you didn’t find our value to be extraordinary as most of our guests do and do hope that you find a property in the future that is more suited to your needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Fallsview

Property: Best Western Fallsview
Address: 6289 Fallsview Blvd, Niagara Falls, Ontario L2G 3V7, Canada (Formerly BEST WESTERN Fallsview)
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 129 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Fallsview 3*
Number of rooms: 243
Official Description (provided by the hotel):
Located in the heart of the Fallsview Entertainment District, a 5 minute stroll to Queen Victoria Park, one block to the Falls and its attractions, the Best Western Fallsview, Niagaras only truly pet friendly hotel offers you proximity with value for your entire family. The full service, 248 room, 100% non-smoking hotel is 5 blocks to Clifton Hill attractions, 2 km to Marineland and across from the Imax Theatre, Skylon Tower and the Fallsview Casino. ... more   less 
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Also Known As:
Best Western Fallsview Hotel Niagara Falls
Best Western Hotel Fallsview
Best Western Fallsview Niagara Falls
Best Western Niagara Falls
Niagara Falls Best Western

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